Can't boot Macbook, Question Mark Folder

Hi everyone.
So yesterday I was using my macbook, and it apparently froze, so I turned it off manually and rebooted. It gave me the apple symbol, but then it turned into a circle with a slash through it.
I tried to boot it into safe mode, but that caused a kernel panic when the little loading circle underneath the apple appeared.
Now I just get a question mark folder.
please help.

Hey. You could try using FireWire Target Disk Mode (see http://www.tekserve.com/service/mac-faq/plugging-things-in/firewire-target-mode. php) for instructions, but this requires another Mac and it could cause more damage to the system. If you take it to an Apple Store or an Apple Authorized Service Provider, they may be able to recover the data more reliably for a fee. Sorry to hear about your problem, good luck getting your data off!
Jeremy A.
Tekserve Intern
As an intern at Tekserve, I may receive financial compensation for my recommendations and links.

Similar Messages

G4 17' won't boot, flashing question mark folder with complications

I'm editing a final cut pro project, due to air on friday at noon and during conversion in compressor to dvd format, final cut quits then the computer freezes up. On a hard restart I get the flashing question mark folder.... i know what that means
I was able to boot up after a couple of tries from the os 10.4 (tiger) cd and the hard drive shows up but disk utility can't make the repair. This is the error i get:
booted with the tiger os cd and got to the disk utility. the hard drive does show up with some generic-y looking name. I try to repair the disk and get this error (in red):
Invalid node structure
Volume check failed.
Error: The underlying task reported failure on exit
then it says:
1 volume could not be repaired because of an error
g4 powerbook 17" Mac OS X (10.4.9)
so then i get the bright idea that i will change the startup disk to network drive and try to start from another drive on the network. it tries to find it then goes back to the flashing question mark. I've restarted holding the c key down with the tiger cd back in there and it is spinning but it never reads it.
any ideas? I REALLY need to salvage this film if possible.
thanks!!!!!
donna
Has anyone seen this before? What is my next step--short of erasing the drive. i really need to get this project off.
thanks in advance for any and all help!!!!!
g4 powerbook 17" Mac OS X (10.4.9)

i'd try disk warrior except that i cant get it to boot from ANY cd right now EXCEPT apple hardware test. and i have NO idea what to do with that.
I've tried booting in option mode and all i get is the little restart button and the forward arrow button but NO drive options
it won't pick up my other laptop in target mode
i've even put in Norton Utilites 8.x and it won't boot up from that either.
i've zapped the pram--nothing
know of any other boot tricks or shortcuts?
donna

IMac won't boot - flashing question mark folder

Hi, I was having performance issues with my iMac, so after searching for a resolution, I followed some suggestions to reset the PRAM and SMC....after resetting the PRAM it will not boot up at all! The startup sound chimes, then a blank grey screen briefly before a flashing question mark folder appears. Nothing happens..... I have the install cd, but there is a CD in the drive and I can't get it out. Help!!
Thanks in advance....
Andrea

HI Andrea,
To get the disk to eject, start the iMac while holding down the mouse button.
A flashing question mark appears when you start your Mac
Try booting while holding down the Option key.
Carolyn

No Boot: Flashing Question Mark Folder

So I have had this problem before and took it to the apple store, where they fixed it, but now the problem is back again.
When I try to start up the machine, all I get is a folder with a flashing question mark in the middle, as though it does not detect my hard drive.
When I book into the OSX Install DVD, and go to Disk Utility, it does not see the hard drive.
The problem happens when my osx freezes, and I do a hard-shutdown.
I took it to the apple store once, and they fixed it, without losing any data, but I do not want to go back to them, as that takes time out of my day.
Is there anything I can do to fix the issue myself?

Hi nxd,
Welcome to Apple Discussions.
It definitely sounds a bit more serious this time. I'd imagine that last time they just reinstalled the OS and had you on your way. The folder with the question mark indicates that the startup sequence can't find an appropriate boot volume (your HD). From my experience this means one of two things and more often the latter:
1.) Somehow the OS was corrupted and an archive & install is necessary to restore order
2.) The HD has failed and requires either a repartition (followed by an install) or the drive itself has failed and requires a replacement.
The fact that you can't see your HD in Disk Utility off the restore disc is not a good indication. If the OS needed to be reinstalled you'd see the HD here, at the very minimum. The good news, I suppose, is that you can at least boot off the restore disk. I've seen many a failed/failing HDs prevent the system bus from evening reading the optical drive.
With all this being said, I'd really recommend getting the machine to an Authorized Service Center (or Apple Store) and have them take a look at things. The HD may require replacement, which would also result in the very high potential for data loss.

Same problem, old topic - won't boot get question mark folder

I have a G4 14" ibook that has stopped working. When I boot I get the folder with the flashing question mark. here are some specifics:
- fan starts then stops
- hard drive starts up
- pram has been reset
- booting in target mode allows hard drive to function properly on my imac (not a hard drive or hard drive connector problem)
- removed logic board and had a circuit technician inspect all solder joints under very high mag with no problems evident
- replaced logic board with a known good logic board and have the same problem
I really could care less about the computer at this point as it has run its course, but it is now one of those things that if I don't figure out the problem I'll begin loosing sleep.
If anyone has any other ideas, I'd enjoy attempting them.

If the optical drive on the iBook G4 is failing, the only way to load 10.3 on a G4 14" (assuming it came with 10.3 or less), is via another PowerPC Mac, or an external Firewire optical drive.
Three facts to keep in mind:
1. Macs can't boot an older operating system than shipped with them.
2. All Macs shipped with system specific discs, which if lost need to be replaced either by calling AppleCare, or the last seller if non-Apple authorized for those discs if Apple no longer has them.
If you lost the discs, and bought from an Apple Authorized seller, and AppleCare no longer has them, obtaining them is very difficult, and it is best to piecemeal get the separately sold operating system, and applications. Keep in mind for machines like the iBook G4 that's the only way to install Classic on them. Elements of iLife may have been included depending on age:
http://discussions.apple.com/thread.jspa?threadID=1490798&tstart=0
Newer versions of iLife may install depending on system requirements:
http://support.apple.com/kb/TA27615
http://www.apple.com/ilife/systemrequirements.html
Appleworks never was sold with the retail installer discs, though a retail version may be available that will work on it.
Hardware Test never was sold with the retail installer discs.
3. Macs can install operating systems newer than them which are retail (non-OEM, non-Update, non-DropIn, not labelled for specific Mac).
Message was edited by: a brody

IMac will not boot - flashing question mark folder

Hi Everyone,
This evening I did the update for Xcode on my iMac (purchased in 2012, new one with no DVD drive). I attempted to restart the iMac and the folder with the question mark inside it started flashing and would not stop.
I have launced Internet Recovery with Disk Utility and verified the disk, and the result was "The disk appears to be OK", (this filled me with hope...). I selected the Startup Disk and I got the same result. I removed all the external peripherals and that did not solve the problem. I don't have a Time Machine backup of this Mac as it failed every time I tried to run it to my NAS drive. I have all of my iPhone app work on this iMac and don't really want to wipe my HDD. I have tried everything I can see that the forums and Google suggest... does anyone have any ideas?
Thanks in advance
Ed
P.S. Disk Utility showed all available space as over 400 gigabytes... so I am pretty certain that it is not a disk space error.

If you have a USB full installer, then you can boot from it by holding the alt key at startup and selecting the usb. Once it loads, you'll be presented with a menu allowing you to select (reinstall the OS). This will then allow you to select (Macintosh HD). It will reinstall the OS without prompting you to run setup assistent or anything like that. You'll just reboot into the login screen.
You're on OS 10.8.5. You'll need a full copy of 10.8.5 (it's almost 5GB) restored to a 8GB usb.
You can do internet recovery. It's like having a full installer but the files are downloaded from the internet. When you used internet recovery to check your disk, there should have been an option to reinstall the OS as well. It is doing the same thing via the internet that I described using a USB.

Emac won't boot up - question mark folder

An emac (G4/1.25ghz/256/combo) that I am borrowing will turn on with a chime but will not start up. I have a gray screen with the purple folder flashing a question mark / finder icon. I tried starting up in safe mode and command-option-p-r mode but same thing. I tried target disk mode. The e-mac showed the target disk mode logo but I could not see it on my macbook pro. The original owner doesn't have the original disks and knows very little about the computer (as his it was his office assistant's). What else should I try? Will taking the battery out and resetting possibly help? Will I lose any data if I do this?
I only need to pull the photos off the computer (and the owner says I could recycle the computer if need be). There are thousands of photos that are only partially backed up due to a recent corruption of that iPhoto library. In fact, I was in the midst of repairing this file and almost done. Help. Apologies but I don't have all the specs of the computer as I was borrowing it and may have inadvertently killed it!

It could be the dreaded logic board failure that affects many USB 2.0 eMacs except for the 1.42G versions. See if the serial number is in the ranges listed in this Apple article:
http://www.apple.com/sg/support/emac/repairextensionprogram
The program expired last summer so the owner is on his own if he wants to pursue it. The cost of the repari probably exceed the value of a used eMac.
If he plans to recycle the computer, the only option is to remove the HD and connect it to another Mac. This gadget is what I use for that procedure:
http://eshop.macsales.com/item/Newer%20Technology/U2NV2SPATA/

Question Mark Folder Problem (Already replaced hard drive)

On Sunday night I found my macbook pro ("13, mid 2010, refurbished) in a frozen state a few seconds after waking it from sleep. So I did a forced restart and then my macbook wouldn't boot (blinking question mark folder). I troubleshooted with the OSX Install DVD on my own before taking it to the Genius Bar (disk utility & TDM could not find the hard drive), and we both came to the conclusion that I should install a new drive. So yesterday I bought a new drive, did a fresh OSX install and managed to migrate all of my info from my presumed damaged drive to the new one. Everything went smoothly and the computer was in working order all night. That is until this morning when I shut it down before bringing it to work. On my lunch break I decided to fire up my newly upgraded macbook only to find that it once again would not boot, still with the blinking question mark folder. I also tested to see if I have faulty RAM and it doesn't look like it (unless both sticks are fried). This is becoming incredibly frustrating and I hope I don't have to replace a board or anything like that. Anybody here have suggestions? It'd be greatly appreciated.

Could be something as simple as the hard drive cable...the hardware test won't identify this. Have an Apple store nearby? If so, make an appointment. If it's a bad cable, the fix is easy, but not free unless you have AppleCare.

HT1310 I have a macbook pro about 4 years old. I can't get it to open past the flashing question mark folder. However, I just tried to hold down the option key and the question mark disappeared. Still, nothing...the light is on the screen but nothing e

I have a 4 year old macbook pro and when I turn it on, the screen and fan come on but there is a flashing question mark folder that appears. Nothing beyond that point....help?

There is no installed OS or you have a dead hard drive. Start by booting from the original installer disc that came with the computer or an installer disc that has a later version than the original such as a Snow Leopard DVD. Then you can do this:
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

MacBook Pro hard disk upgrade shows question mark folder

I recently bought a 1TB hard disk for my teenaged daughter's MacBook Pro.
I formatted it, used Carbon Copy Cloner to clone the existing drive. I even made sure to create the recovery partition.
I restarted while holding the option key and chose the new drive. It booted fine so I checked in System Preferences to make sure it was selected as the boot device.
I opened the case and swapped the drives. Put it back together and restarted only to see the question mark folder!
I tried booting while holding the option key and now I get the choose a network prompt.
I am desperate and hate the thought of disappointing my daughter. It used to be that I was her hero who could fix anything now I'm the guy who asks too many questions and doesn't put enough money on her debit card. Granted she busts her butt getting awesome grades and I was upgrading her drive so she could continue her video yearbook for her school. So I shouldn't complain but it would be great to be her hero again.
BTW, I am not a newbie to the tech world but I don't do nearly as much in the Apple arena as I do in the PC world. Then again I've been a senior tech in the industry sine before IBM had a PC. In fact, my first real work was on a 6502 processor that used the same machine code as the Rage of the day, the Apple ][. All that to say I usually can find my way around a problem but this one has me stumped.
I appreciate any assistance offered.
Thanks,
Thom

I tried to reboot with the option, command P. And R keys pressed. I heard the ding several times it still showed the question mark! I also tried the shift option and it only displayed the network selection. Also I tried to press C so I could boot from USB and it didn't work either.
If I cannot get this to work I fear my only other choice is to use a FireWire enclosure. This isn't a good option as my daughter does mostly movie work and iMovie has this terrible "feature" that forces all movies to be stored in one place. It sure would be handy if it allowed movie projects to set the storage location individually. I suppose I could simply move all the movies to the drive and try to find a way to point all iMovie projects to the external drive.
Unfortunately, my daughter is one of those Mac users who isn't savvy enough to use anything but the default settings. Heck I've tried to explain to her that she ought to get rid of the big files once she has done her work. That's why her drive is always full.

My Mackbook won't boot - Question Mark Folder

Hi Everyone,
I've got a problem and I don't know how to fix it for the life of me. Last week my friend was trying to delete a program using the terminal. He looked it up online and found detailed instructions on how to delete it but it ended up deleting everything on the HD. That's as much as I know for the back story.
Now, when I got it from him I powered the machine on and it acted as though there was a leopard installer cd in the drive (and the cd wasn't in the drive) and would load up just past the language select and fail. It would say it can't be installed on this computer. So I used command+T and tried to repair the disk but it would fail and say that I couldn't. So I erased the disk and installed 10.4 clean install. Powered off the machine, reboot and now I get the question mark folder.
It seems like the drive is fine but the kernel wont see the drive. I believe the drive is fine because I can select it and boot from it with the other mac I have (g4 1ghz) while the macbook is in target disk mode.
I've tried zapping the pram a few times, taking out the battery and holding the powerbutton for three secs, holding command+s or v (single user and verbose modes dont start up at all), holding shift, holding x, while starting up and nothing works.
Can anyone help me!? I'm a freelance designer and I can't function without this thing.
Thanks in advance!!

It means critical system files have been corrupted or damaged. You need to reinstall OS X:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

Hard disk in mums macbook failed, bought a new one, formatted it first. Have tried starting it with every possible key and I either get flashing question mark folder or a cursor.

Hard disk in mums macbook failed, bought a new one, used sata adapter cable to format it for mac first. Connected it and have tried starting it with every possible key combination and I either get flashing question mark folder or a cursor. A disk is stuck in it so I can't boot from OSX, and yes I have tried every option of starting to try and eject disk but none work. HELP ME!

Five ways to eject a stuck CD or DVD from the optical drive
Ejecting the stuck disc can usually be done in one of the following ways:
1. Restart the computer and after the chime press and hold down the
      left mouse button until the disc ejects.
2. Press the Eject button on your keyboard.
3. Click on the Eject button in the menubar.
4. Press COMMAND-E.
5. If none of the above work try this: Open the Terminal application in
      your Utilities folder. At the prompt enter or paste the following:
        /usr/bin/drutil eject
If this fails then try this:
Boot the computer into Single-user Mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.
If you have a 2010 MBP or later, then you can use Internet Recovery. Start by rebooting the computer. At the chime press and hold down the COMMAND-OPTION-R keys until a Globe appears in the upper part of the screen. This process can take upwards of 15 minutes to get connected to the Apple network servers. You should eventually see the utility screen of the Recovery HD. You may now go about the process to install Mountain Lion:
Install Lion/Mountain Lion on a New HDD/SDD
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your external hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Question mark folder at startup, safe boot not working

Last night my iMac froze up, Force Quit didn't work, and I used the Power button to shut it off. When trying to restart, it was getting stuck at the grey Apple.
I tried unplugging the peripherals and restarting; zapping the PRAM and restarting; safe boot and restarting. Safe boot did it.
I then ended up going through those steps a few more times as my iMac starting freezing up again. One of those times I changed all my applications in the dock that were set to launch at login to not do so, wondering if that was somehow causing a problem. I also took a folder of recent items I'd created, mostly a LOT of PDFs of newspaper articles, burned it to a DVD and deleted the folder to free up more memory if that was part of the problem (I'm running out). I then restarted from the Apple menu and it shut down through safe boot and then restarted without safe boot and did so just fine. I ran Disk Utility and very few if any permissions needed repairing. And it was operating OK for a bit and then froze up again.
Now I'm getting the question mark folder at startup and safe boot isn't working. What should I be trying next? Lion Recovery with Command-R? I'm relatively new to Lion, but it had been working OK for me for a while now.
What other things should I try? Would Target Disk mode possibly work from the MacBook I'm using now, which doesn't have Lion installed?

The question mark folder usually means that the
firmware could either not find a valid operating
system to boot, or, it could not find a hard disk
with an operating system on it.
Have you tried booting to Lion Recovery? If
you can, then go into Disk Utility and do a
Repair Disk on your OSX volume. If the
OSX volume is not showing up, you may need
to do a reformat and re-install.
Since it is a 24" iMac (from your description) it was
a pre-Lion Mac. If you still have the original install
disks, try booting with it and use Disk Utility from it
to see if the hard drive is working.
Try this first before making a road trip.

How do I fix the GRAY boot-up screen with FLASHING QUESTION-mark FOLDER?

When I turn on the MacBook Pro laptop, I opened up the Safari Browser and its when the problem started. It was stuck on an loading infinite loop. I decided to force quit the application and/or turn off the mac by the Menu options, It did not work. So I did a "Hard" Shut-down and restarted the Mac, the Boot up screen stood gray for like a minute until the Flashing ? Folder icon showed up!.
My sister's laptop's warranty is expired so I wonder how can I fix it without having to spend too much money on a simple troubleshooting tip.
How can I download/create a boot-up Disk/Flash Drive so I can reset it to factory settings?
I cannot access the laptop because It's kind-of software bricked if you ask me. Also, I do not know how to check the Mac OS version outside of the "About Mac" menu. I do have another Mac which is a desktop computer with a CD drive.
I would appreciate some expertise on this issue a.s.a.p. Thank you!

Ok, now I am stuck:
Why does my Mac boot its OS from the Flash Drive instead of the INTERNAL HARD DRIVE???a
If I start up my MacBook Pro, It will have the flashing question mark folder UNLESS i plug in the OS-Boot flash drive. When I at the desktop screen and work on a program, When I unplug the Flash drive, THE OS WILL CRASH AS IF I TOOK it's soul (OS x Lion) out of the body (MacBook Pro Laptop)
this is frustrating because when I did the INTERNET RECOVERY, When I install OS x Lion, the Flash Drive only show up as an option as opposed to the HDD.
I cannot format the hard-drive in DISK UTILITY because it's grayed out. This is just frustating. I never had problems with PC Windows OS recovery but this (Mac OS).

Flashing question mark folder on macbook pro startup. PLEASE HELP

I have a MacBook Pro which I think is a 2011 version. When I startup the computer it comes up with the flashing question mark folder. I can't start it up via disc as I do not have the disc that came with the mac :( .

Di you try restarting and booting whilst holding down the command and R keys? Or even the command, option and R keys (assuming that you've a 2011 model)?
Some 2011 models came with discs as they shipped with Snow Leopard. Those that shipped with Lion had no discs. If your machine originally shipped with Snow Leopard, you can call Apple, with the serial number of your MBP handy, and order a set of model-specific discs (cost is, I believe, around $25 with taxes and shipping).
Please 'call back' and let us know if you've tried booting either to your Recovery partition or to Internet Recovery.
Clinton

Can't boot Macbook, Question Mark Folder

Similar Messages

Maybe you are looking for