Can't change print quality...please help!

In reference to the box that pops up when you choose to print something: in the drop down menu where you can select "paper handling", "layout", "scheduler" etc. there used to be something that allowed me to select the type of paper I was using as well as the print quality. But now it is not there and I am completely unable to alter the print quality!
All that's in the drop down menu is: Copies & Pages, Layout, Scheduler, Paper Handling, ColorSync, Cover Page, and Summary. I cannot change the print quality when I select any of these options from the drop down menu.
I've downloaded the drivers for my printer on the HP site already and it doesn't help. I don't understand what is going on as the option to change the print quality seemed to have just disappeared. It seems like it's more of a Mac problem than a problem with my printer...I'm not sure.
Please help!!! I'm completely stuck printing low res things and I NEED to print better quality than this!

Are you certain that your correct printer is selected in the Printer: list?
Since reinstalling the driver have you repaired permissions?
What programs are you attempting to print from?
Regards |:>)
Bob J.

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