Can't Connect to the Store

Hello, need some help if anyone knows of a solution.
B/G: Windows XP os, iTunes 7.0.1, iPod Video 5G 30GB v.1.2
Problem: In iTunes, when I click on the "Music Store" link in the Source list, the status bar will start to go across, and then without warning, iTunes will close. I do not get any type of error message, or connectivity prompt, nothing. I'm not sure what is casuing this, I have no trouble connecting iPod and syncing. All of my songs play just fine, I just can't get to the store. Any help would be GREATLY appreciated! I would also like to hear from anyone who may have or had a similar experience/problem.
TYIA
p.s. I have re-installed, and re-started several times, same result.

There are a number of threads on this subject. iTunes 7.01 appears to have a serious bug that prevents many Windows users from accessing the iTunes store. I guess nobody from Apple reads this board.

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ITunes can't connect to the store

Hi everyone! It's since a couple of weeks ago that I have trouble connecting to the iTunes Store from my iTunes. I had the latest version of iTunes 10, and it worked all just fine. Then all of a sudden one day, for no evident reason, it says it can't connect to iTunes Store, because the internet connection isn't active, but in fact the connection works! Also, I can't access my account from iTunes, but I can listen to radio stations!! And when I run the Diagnostics for the network connection, I get only the third dot red, where it says it failed the "safe connection to iTunes Store".
So I make a test, I try to connect to iTunes Store from my iPod Touch, using the very same internet wi-fi connection I use for my pc. And guess what? It works perfectly! This makes me think the trouble is in my computer then. So I check the guide and I update my OS (Windows XP 32 bit, with SP3), with no results.
I also tried uninstalling and reinstalling iTunes, with no results. The last thing I tried was the downgrade to iTunes 9, with the only difference that now when I run the Network Diagnostics, it gives me all the green dots, but still iTunes won't connect to the store!
I really don't know what to do anymore... If someone could please help me, I would be very grateful! Thank you very much in advance for your attention.
Cesco87xxx

Thank you for your attention... I just installed the latest version of iTunes, and I ran the Network Diagnostics, as you told me. The result is the same as the first time, I get the third red dot "Secure link to iTunes store failed". Here are the details of the diagnostics, if they can be some help:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard HP Compaq dx2300 Microtower
iTunes 10.2.2.14
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver not found.
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0012AC880EEF1CD0
Current user is an administrator.
The current local date and time is 2011-05-17 12:12:48.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel(R) 946GZ Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.2.2.14 is currently running.
iTunesHelper 10.2.2.14 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {A905EA70-6370-4BFE-A21E-67BB522207EE}
Description:          Intel(R) PRO/100 VE Network Connection - Miniport dell'Utilità di pianificazione pacchetti
IP Address:          192.168.1.253
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.1
DHCP Enabled:          Yes
DHCP Server:          192.168.1.1
Lease Obtained:          Tue May 17 12:01:30 2011
Lease Expires:          Fri May 20 12:01:30 2011
DNS Servers:          8.8.8.8
                    8.8.4.4
Active Connection:          Connessione LAN
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
I already tried doing what it says in the HELP button, with no results, as you can immagine. Thank you again, I hope you can help me. Have a nice day!

Updated to iTunes 7.6 and now i can't connect to the store

I getting an error message saying it timed out. This happened when i first downloaded iTunes 7.5 on my new Vista running computer a month ago but i fixed it by going into Norton and putting iTunes to allow. I went to go do the same thign because maybe it reset but it is still on allow. Can someone please help me.

I posted this in another thread, but read the bottom paragraph.....Even though Norton says allow for iTunes, my was still blocked as well. It's running fine now though since I've cleared out the programs list and rules tab and started over. Norton sets a no TCP rule I couldn't figure out so I cleared them all out.
I disabled only the personal firewall in Norton Internet Security and it connected straight away. When I found out this worked, I tried just allowing the four apple programs the personal firewall monitors and no joy. I will find which program is being blocked, but disabling the entire personal fire wall will work.
BTW, in my case I was getting the connection timed out but the iTunes diagnostics said the connection was fine but never connected to the store successfully
Some how Norton Internet Security set itself to block outbound TCP connections during the upgrade, even though iTunes was still set to allow all connections in and out. I couldn't figure out which rule to change. To get the firewall running again, I had to use the reset botton (in Norton Internet Security) to clear out all the rules and programs and then manually add iTunes with allow all privileges to the program list. CAUTION: until Norton repopulates privileges for other programs, you may need to add them manually.....this includes Internet Explorer or any other browser you may use.

ITunes can not connect to the store in Windows 8.1

Since i have upgraded to windows 8.1 itnues on acer keeps giving the message that it can not connect to itune store...it is not reading my ipod touch 4th gen or my ipad 3

Hey zoyashahab,
Ok, so it sounds like there are two issues here we want to address, the first being the iTunes Store connection issue and the second being iTunes not recognizing your iOS devices.
First, I'd start with troubleshooting the recognition by following the steps in here:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If after getting that running again, you still can't connect to the iTunes Store, then I'd go through the troubleshooting steps in here:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
Best,
Delgadoh

Can't connect to the store to buy the card from the "Cards" app

Can't connect to the app store to buy the card after I created it

Tryh this support article Sherri > Can't connect to the iTunes Store

HT2731 I have been trying to update my ipod and it keeps saying can't connect to the store but I'm able to purchase apps from the store. Which I did right after it said that???

I don't know what's going on with my ipod it keeps saying can't connect to store when I try to download updates but I can still buy apps from the store???

Make sure your system time & date is set properly. If it is not, then move it backwards 2 months, then try to connect to the store. Good chance it will work then.
Change it back after again.

TS1702 Why in the app store can I download apps but I can't connect to the store when I want to update my apps?

I can not update my apps because it says iPad cont connect to app store but I can still download apps... Why is this and how do infix it?

Is this what you are after...
View Purchase History
http://support.apple.com/kb/HT2727

I run XP64 and itunes 8 works fine but now I can't connect to the store unless I d/load iTunes 10 which won't run on XP64. Help

Everytime I try to access the store I'm asked if I want to download iTunes 10 which I don't because it wont run on my OS and I can't decline the offer so I can't get into the store

iTunes has never supported XP64 bit.
However iTunes itself is a 32 bit program that will run on XP64 if you can get it installed. however this requires some hacking. Here are some links, you may be able to find others.
http://yukichigai.googlepages.com/iphonex64
http://skunkwerks.wordpress.com/2008/04/13/getting-itunes-to-work-with-windows-x p-x64/
I haven't tried any of this myself.

I have latest iTunes installed but can't connect to the Store

I have tried v10.4 & v10.5, have disabled the firewall, added trusted domains & required ports.
Deleted the hosts file & lots of other things
I enter my apple ID & get the message that this ID has not been used in the store before & must be reviewd.
When I do this I get Welcome to the iTunes Store. blah , blah
To begin creating your Apple ID, click Continue.
When I click on continue, the yellow box at top says Accessing iTunes Store then when it stops - Nothing happens!!!
If I run diagnostics it tells me I passed all tests OK.
OS is Vista64
Any ideas

This has been a bit of a problem for a while, one reason, it cannot talk to the apple servers.
Some firewall, mainly Bullguard, zonealarm, avg and a few others are blocking traffic to the site even if disabled, these need to be uninstalled.
If uninstalling doesnt work then you need to run this command as an administrator from the CMD prompt.
netsh winsock reset
This should resolve the issue your having.
Finally its known that some spyware and trojan scanners along with PCTOOLS causes problems and these need to be uninstalled aswell if you have them on your pc.
Hope this helps.

After updating to itunes 8 I can't connect to the store

I've been having problems with this for about a week and taken every recommended step to fix it, but nothing seems to work.
Here is the diagnostic report:
Microsoft Windows Vista Professional Service Pack 1 (Build 6001)
Dell Inc. Latitude D830
iTunes 8.0.1.11
QuickTime 7.5.5
FairPlay 1.0.15
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.1.13
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number 9B1430BD47E162B4
Current user is not an administrator.
The current local date and time is 2008-10-26 21:20:15.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA Quadro NVS 140M
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {B3A393E3-CE9B-44D5-83BD-F43676EEF92A}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {64E7146B-0F98-4FE4-B618-5031D2EF4D0A}
Description: Intel(R) Wireless WiFi Link 4965AGN
IP Address: 10.210.2.185
Subnet Mask: 255.255.0.0
Default Gateway: 10.210.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.177.4
Lease Obtained: Sun Oct 26 21:08:05 2008
Lease Expires: Sun Oct 26 22:08:05 2008
DNS Servers: 143.206.30.22
143.206.30.22
143.206.30.23
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-10-13 22:24:17.

Just put the upgrade to 8.0.2 it did not solve the problem
Helped on another forum:
1 I disabled "My photostream"
2 Disconnect "Sharing iCloud"
3 Disconnect "Overview photo"
4 Went to the "photo" and the band appeared in imports. Wait until the end and it worked!
Thank you all!

HT1918 I wanted to use a different card for a purchase, now it keeps telling me to go to support to complete the transaction. The application keeps telling me it can't connect to the store. I am unable to find what the problem is.

Had to sign in 3 times just to get here

Gift cards are country specific. You cannot use them in another country.

Installed 8.1.1 and still can't connect to the iTunes store

So for about 3 weeks I've been unable to connect to the iTunes store. I've allowed iTunes as an exception to my firewall; I've even tried turning the firewall off. I just installed 8.1.1 and I still can't connect to the store--what is going on? Any advice or anything?

Ah! I got it! I tried turning off the Symantec and that wasn't it (but thanks for the suggestion), but after poking around on the forum, someone said to try this:
try going to control panel > internet options > Connections > LAN settings
Then uncheck "automatically use a proxy server"
And voila, iTunes works! Thank you so much for all your help though; it's nice to know that someone is trying to help.

Ipod stuck in recovery mode and won't restore. says it can't connect to the network.

My son tried to jailbreak his ipod touch like an idiot and of course it did not work. Now his ipod is stuck in recovery mode and I can't get it to restore. I get a message that says:the ipod software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later. I have internet access and everything is working but itunes can't connect to it. Why? I have been having issues with itunes for a couple weeks now. I can't connect to the store and redeem itunes cards either.

Make sure the setting for your security software allow iTunes to contact Apple servers:
iTunes for Windows: Troubleshooting security software issues
As for the iPod, since he tried to modify the software, the only thing that could help would be DFU mode , we can't help much more, problems with jailbroken devices can't be discussed in theses forums, due to the Terms of Use.
Your son has to ask those people for help, which encouraged him to jailbreak his device.

After the last update my iTunes won't connect to the store

I'm not sure what happened but after my iTunes updated to version 10.5 I can't connect to the store. I called in once and the person had me uninstall itunes and a few other things and then reinstall and it worked for a day and then iTunes updated again for some reason and once again I can't connect to the store. Any suggestions?

Hey, I had the same problem with the itunes not connecting to the store thing, I recommend checking your firewall and stuff make sure itunes (or safari) is not blocked, if everything is ok with that (apple apps not blocked), Uninstall Itunes, safari, quicktime icloud and whatever apple app you have on your computer. and get an earlier version.... the problem in some cases? Apple Application Support on itunes 10/quicktime 7 and later, a flaw that apple has to work on I recommend downloading a earlier version of itunes

Just installed version 7.0 and can't connect to music store help?

I just installed the new version of itunes and i can't connect to the store or update my ipod softwarre as it says make sure your internet connection is active? can anyone help me?

I managed to sort it by checking firewall on my internet explorer and this didn't help but if you have norton security then you have to change the firewall settings on that to permit itunes.

Can't Connect to the Store

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