Can't convert timeline to frame animation

Whenever I try to upload a video clip, it only shows in timeline format and when I try to convert it to frame animation, it says "The video will not play back in frame animation." Help, please

I do not do video but have an idea if the video segments you want to make a frame animation is less then 500 frames. If larger  split it into 500 frame segments and render the segments to video files. Then  use menu File>Import>Video Frames to Layers.
That way you can get the frames. Converting video to frame animation seems to create a single frame for each video segment...

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    Date: Mon, 23 Sep 2013 08:55:56 -0700
    From: [email protected]
    To: [email protected]
    Subject: Can't Enable Playback Control In Captivate 6.0
    Re: Can't Enable Playback Control In Captivate 6.0 created by Lilybiri in Advanced Adobe Captivate Users - View the full discussion
    This means probably that either you included Pretest slides or you checked Branch aware. In both cases, Skin is automatically disabled,
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