Can't create artricles properly, no thumbnails

I just taught a DPS class yesterday and 12 different computers were having problems creating folios properly. First, we were having problems adding both horizontal and vertical layouts using the "Add open Indesign documents" feature. If we added the horizontal we couldn't add the vertical. if we added the vertical we couldn't add the horizontal. So, then when we tried "importing" layouts instead, we got both layouts but NO thumbnails! This happened on 12 different computers. I've taught this class 10 times in the last 3 months with no major issues. We tried making offline folios and online folios and the same thing happened. Any suggestions?

Hi there,
having created a number of single orientation articles and added these to a folio today, I now find I cannot even login through the folio builder panel inside Indesign or see to update its articles inside the folio builder as it is now causing an error on my iPad also the folio is no longer available to view or even update within the folio builder panel.
Any thoughts what's happening.
Regards
Vividi

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