Can't download add-in adobe connect

i am attendging a webinar, which uses adobe connect.
i can connect to everything (including recorded lectures) EXCEPT for the live presentations.   i get the message that i must add Connect, but then i am unable to.   i can use it by entering as a guest, which would be fine, except i won't get the credit for having been there, which isn't fine at all.
i'm working on a Dell>Vista>Windows>Chrome,   i have the same results of i go through IE.
i don't know whatever properties you would need, if any, to help with the problem.   i'll also need guidance if there is anything else you need.
thank you.

Hi,
You could either download the latest version of the Add-In with a standalone installer at http://www.adobe.com/support/connect/downloads-updates.html
Or you could also try using IE/Firefox/Safari when downloading the addin. Google Chrome is known to give issues while downloading the Add-In sometimes.

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