Can't download anything from app store or itunes. everytime i try to install an app i get "there is abilling problem with a previous purchase. please update ur payment method". i have recently changed my address and visa debit card. please help
can't download anything from app store or itunes. everytime i try to install an app i get this error "there is a billing problem with a previous purchase. please update ur payment method". i have recently changed my visa debit card and home adress and when i make these changes i still get the same error.
will u please help me out?
Are you listing the billing address for the card correctly? The address in the iTunes/MAS account must match the address on your bill exactly.
Similar Messages
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Can't download anything from Ovi store , grayed-ou...
Hi,
I can't download anything from Ovi store anymore , both "download via PC" and "Download on mobile" options are disabled (grayed)
This applies to all applications including those which I have never downloaded before !!!
I have even created a completely new Ovi account , but with the same problem !
Any ideaHi all,
Thanks for the feedback.
Please use the search function as your question may be asked, and answered before.
When you look at the page in the store you will see a link below the buttons which says:
As you can see on the above image (and on the Nokia Store app pages) you need to install Nokia Drop for the buttons to activate.
Hope this helps,
Kosh
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you! -
App Store saying there is a problem with a previous purchase but i havent bought anything
My AppStore and iTunes wont let me download anything as it is sayin there is a problem with a previous purchase. I havent bought anything & now cant download anything. Even free apps. Help?
No one here can help you. Contact iTunes support & see what's going on:
http://www.apple.com/support/itunes/ -
My iphone says "theres a billing problem with a previous purchase please go to purchase history to correct the problem" but when i go to it nothing happens and is not telling me nothing Now i cant download no apps
You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671 -
Everytime I try to download a new app it says that there was a problem with a previous purchase and then it said that my card was declined
These are user-to-user forums, nobody on here will know what the problem with the previous purchase might be.
Does the name and address on your credit card match exactly the name and address on your iTunes account, and have you checked with your card issuer to see if they are ones who are declining it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
it wont let me download anything or update anything it says there is a problem with my previous payment thanks
Yes, you will need to pay it. Contact iTS for more info.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
Can't download anything from Ovi store (N8)
Hello, it all started on Saturday when i purchased Rio birds game and it turned to a "failed" download. I press Download button and then page refreshes and I get the Red button,"download failed" or something. I purchased another game day after that thinking its a temporary "bug" or something, it happened before and I got the same error. Tried downloading random free stuff but soon as I press Download button I get the download error again. Its been like this for 5 days now, cant download anything, not even stuff I purchased. Emailed Ovi support twice on sunday and monday but have not recieved a reply yet. Very odd IMO, 3,4 working days without a reply is very unprofessional. Do they even recieve those mails?
And I tried reinstalling Ovi store but still got the same download error.
Any tips or something that doesnt include hard reboot?
Thx in advance
dallabooI am having the same problem i got angrybirds seasons tried to download, it kept coming up as error try downloading again but still no game. I contacted o2 they put me through to nokia i was told to turn off phone take out battery then try again and surprise it never worked. Failing that they said to do a soft reset and still it doesn't work and it now tells me Maximum number of download attempts reached it is now beginning to really bug my happiness. It also won't connect to my wifi.
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Why won't the App Store let me download things that are free, just because I don't have money on my card sometimes, it's free so I just don't get it??
You can try to make a new account on iTunes Store if you didnt have yet.
I had the same problem with iTunes Store, the only thing you can do is to put some money on that credit card you are using with you account. iTunes Store already keeping some money for the last purchase you made you can see all info on the Account option and then Purchase history ... -
I can't buy anything from apple store or iTunes Store please help
I can't buy anything front the Apple store or the iTunes Store. Tells me tat my purchase can't be complete.
CardinalsK13 wrote:
... Tells me tat my purchase can't be complete.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
TS1702 Can't download free apps the iPad says there was a problem with a previous purchase
Can't download free apps message says problem with previous billing purchase
That can mean that you have an outstanding balance in your account. Have you logged in and viewed your account?
You can contact iTunes.
Apple - Support - iTunes - Contact Us -
So I recently updated my iPod and it crashed while doing this and made me restore my iPod, which took off all of my apps and music. Once my iPod was restored I tried to dowload my music but then it told me to sign in to view billing information. I checked through it and when I pressed done it told me my payment method was declined, and then earlier today I tried to download a free app and the same thing happened.
Yes, you will need to pay it. Contact iTS for more info.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
iTunes account says. "Problem with precise purchase". Will not accept any payment method! Any help?????
it means you have a past balance due to apple
see http://support.apple.com/kb/HT2727?viewlocale=en_US
redeem a gift card in itunes store for more than the balance you owe. Then you can enter your cc info
Peace, Clyde -
I have an Australian card associated with itunes and the App Store. However, I am no longer in Australia and I wish to change my country of residence and card to the UK/English. When I try to change country, it says there's a problem with a previous purchase, meaning I have no money on the Australian card and therefore the previous purchase cannot be billed.
The only way I can pay for the previous purchase is by adding an English card but it won't let me do this.
Does this mean I have to somehow put money on the old Australian card to pay for the previous purchase? Or is there a way I can transfer the bill to an English new card?
Cheers guys
ArronYou are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money.. -
Ive entered my card details to set up app store, been working fine until recently it has been asking for my card details again so entered it again an says its been declined, also sayin there was a problem with a previous purchase, i have money on my card so confused?, it wont even let me download free apps, can anyone help getting so annoyed x
To Contact iTunes Support and request assistance Click Here
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HT4718 How come I can't download anything from mac app store?
How come I can't download anything from mac app store?
I've tried everything it all started when my apple app store icon in the doc disappeared.
It will not go to the Mac App Store
I have a MacBook Pro 2010 intel
os mac mountain lion 10.8.6 however I do not have the original copy that was downloaded from the app store when I bought it.
I NEED TO DO A CLEAN INSTALL TO GET MY APP STORE ICON BACK
Please if anyone can help apple doesn't seem to care?If you need to reinstall Mac OS X 10.8.x (there is no 10.8.6 yet, by the way), restart your Mac, hold down the Option key so you see all the bootable partitons, and boot to the Recovery Partition. From there you can reinstall Mountain Lion. You will need a good Internet connection.
For more details, see:
http://support.apple.com/kb/HT4718
Regards.
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