Can't download anything from app store or itunes. everytime i try to install an app i get "there is abilling problem with a previous purchase. please update ur payment method". i have recently changed my address and visa debit card. please help

can't download anything from app store or itunes. everytime i try to install an app i get this error "there is a billing problem with a previous purchase. please update ur payment method". i have recently changed my visa debit card and home adress and when i make these changes i still get the same error.
will u please help me out?

Are you listing the billing address for the card correctly? The address in the iTunes/MAS account must match the address on your bill exactly.

Similar Messages

  • Can't download anything from Ovi store , grayed-ou...

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    Hi all,
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    My AppStore and iTunes wont let me download anything as it is sayin there is a problem with a previous purchase. I havent bought anything & now cant download anything. Even free apps. Help?

    No one here can help you. Contact iTunes support & see what's going on:
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  • My iphone says "theres a billing problem with a previous purchase please go to purchase history to correct the problem" but when i go to it nothing happens and is not telling me nothing Now i cant download no apps

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    You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
    Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671

  • HT204053 Why does it say that there was a problem with a previous purchase and not let me download apps?

    Everytime I try to download a new app it says that there was a problem with a previous purchase and then it said that my card was declined

    These are user-to-user forums, nobody on here will know what the problem with the previous purchase might be.
    Does the name and address on your credit card match exactly the name and address on your iTunes account, and have you checked with your card issuer to see if they are ones who are declining it ?  You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS3297 my app store or itunes will not let me download anything or update anything it says there is a problem with your previous purchase can some one help

    it wont let me download anything or update anything it says there is a problem with my previous payment thanks

    Yes, you will need to pay it. Contact iTS for more info.
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • Can't download anything from Ovi store (N8)

    Hello, it all started on Saturday when i purchased Rio birds game and it turned to a "failed" download. I press Download button and then page refreshes and I get the Red button,"download failed" or something. I purchased another game day after that thinking its a temporary "bug" or something, it happened before and I got the same error. Tried downloading random free stuff but soon as I press Download button I get the download error again. Its been like this for 5 days now, cant download anything, not even stuff I purchased. Emailed Ovi support twice on sunday and monday but have not recieved a reply yet. Very odd IMO, 3,4 working days without a reply is very unprofessional. Do they even recieve those mails?
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    I am having the same problem i got angrybirds seasons tried to download, it kept coming up as error try downloading again but still no game. I contacted o2 they put me through to nokia i was told to turn off phone take out battery then try again and surprise it never worked. Failing that they said to do a soft reset and still it doesn't work and it now tells me Maximum number of download attempts reached it is now beginning to really bug my happiness. It also won't connect to my wifi.

  • HT3702 I only download things that are free from App Store, but sometimes it doesn't let me download something saying there is a problem with a previous purchase?  So why won't it let me??

    Why won't the App Store let me download things that are free, just because I don't have money on my card sometimes, it's free so I just don't get it??

    You can try to make a new account on iTunes Store if you didnt have yet.
    I had the same problem with iTunes Store, the only thing you can do is to put some money on that credit card you are using with you account. iTunes Store already keeping some money for the last purchase you made you can see all info on the Account option and then Purchase history ...

  • I can't buy anything from apple store or iTunes Store please help

    I can't buy anything front the Apple store or the iTunes Store. Tells me tat my purchase can't be complete.

    CardinalsK13 wrote:
    ... Tells me tat my purchase can't be complete.
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • TS1702 Can't download free apps the iPad says there was a problem with a previous purchase

    Can't download free apps message says problem with previous billing purchase

    That can mean that you have an outstanding balance in your account. Have you logged in and viewed your account?
    You can contact iTunes.
    Apple - Support - iTunes - Contact Us

  • TS3297 My iPod won't let me download any apps or music because there is a problem with a previous purchase?

    So I recently updated my iPod and it crashed while doing this and made me restore my iPod, which took off all of my apps and music. Once my iPod was restored I tried to dowload my music but then it told me to sign in to view billing information. I checked through it and when I pressed done it told me my payment method was declined, and then earlier today I tried to download a free app and the same thing happened.

    Yes, you will need to pay it. Contact iTS for more info.
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • TS1424 My account will not accept any payment information. It says there was a problem with a previous purchase ! Any idea what I can do????

    iTunes account says. "Problem with precise purchase".  Will not accept any payment method!  Any help?????

    it means you have a past balance due to apple
    see http://support.apple.com/kb/HT2727?viewlocale=en_US
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  • I have a problem with a previous purchase and sign in is required. However, the card is no longer in use and so no money can be billed from it. I need to add a new card so that the money can be taken from that card instead. It's from a different country

    I have an Australian card associated with itunes and the App Store. However, I am no longer in Australia and I wish to change my country of residence and card to the UK/English. When I try to change country, it says there's a problem with a previous purchase, meaning I have no money on the Australian card and therefore the previous purchase cannot be billed.
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    You are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
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  • Ive entered my card details for my app store, been working fine now says that i have a problem with a previous purchase and now wont except my card? I have money on it so im confused, cant even downlad free apps???

    Ive entered my card details to set up app store, been working fine until recently it has been asking for my card details again so entered it again an says its been declined, also sayin there was a problem with a previous purchase, i have money on my card so confused?, it wont even let me download free apps, can anyone help getting so annoyed x

    To Contact iTunes Support and request assistance Click  Here

  • HT4718 How come I can't download anything from mac app store?

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    If you need to reinstall Mac OS X 10.8.x (there is no 10.8.6 yet, by the way), restart your Mac, hold down the Option key so you see all the bootable partitons, and boot to the Recovery Partition. From there you can reinstall Mountain Lion. You will need a good Internet connection.
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