Can't download the creative cloud
Hello,
After creating an account on Adobe and paying for indesign, I cannot access to the creative cloud to download indesign. The link I received by email leads to a blank page.
I'm using a mac computer.
Thank you,
Best regards,
Hi lauramartinez,
Welcome to Adobe Forum,
You can also download & install CC from here:
http://prodesigntools.com/adobe-cc-direct-download-links.html
Regards,
Rajshree
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I can't download the Creative Cloud App?
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If necessary to know, I have a MacBook Pro and great internet connection.Hi,
Here is the download page :
https://creative.adobe.com/products/creative-cloud?
If you still not have access to this page ,check and clean you hosts as explained in step 3:
Sign in, activation, or connection errors | CS5.5 and later
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We've encountered the following issue:
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Kapil -
i had previously installed it so i could use the 30 day trials, but i deleted i from my machine. now it won't open even though i purchased the creative cloud.
Mebridge please begin the installation process in a different web browser. You can also download the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop.
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I've downloaded the Creative Cloud, once completed the creative cloud window pos up with spinning whell in center then the entire window disapears. How do I get it to remain open so that I can download programs needed
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Mylenium -
I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window? I'm trying to get a trial version of CS5.
You do not need to involve Creative Cloud to install/try the trial version of CS5...
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html -
I am a creative cloud member and just download the window in my mac and format all things that I had in mac. How can I redownload the creative cloud in the window portion?
WOrks no different - download the CC app and take it from there.
Mylenium -
Downloaded the creative cloud, success in installing photoshop but got an error msg 'installation failed. file is corrupted'. what can I do?
Thanks.
I'm using mavericks OS.
Here is a screenshot.
Please let me know what other details you need. I have another team member that wasn't able to install Illustrator.
We both got new computers, upgrading from CS5.5, deactivated the previous version and deleted the file from the old macs. -
I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it does not install ang give an Error code 72, it is assuming that I already are using the Creative cloud in 2 computer, but itis no the case, how to solve this situation?
Dave: I did the Microsoft Update two days before this happened, and rebooted as required. I just created a new restore point and lauched Creative Cloud. Now I get the famous white screen:
It just sits and spins (been 10 minutes now).
Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
Unfortunately now, I get this (even after closing the above window):
The process cannot access the file because it is being used by another process.
So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
Fortunately, the current apps seem to still work. I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
I will proceed with the updates, holding my breath. -
I can't open the creative cloud.
So, the adobe updater said their was an update available, and i tried to install it and the creative cloud opens, but it just stays on the loading screen and nothing happens. Then i try to open the creative cloud program it opens then shuts off. I can't access the creative cloud at all. I can get on to every other program I have but the creative cloud itself.
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/
or
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html -
Hi,
I downloaded the Creative Cloud Installer, the installer initializes but that's it. It doesn't install. There a reason I miss? (OS X 10.9.5)
I made an abo for the CC, Student version, downloaded the CC Installer, but every time I double click it to install, ist just initializes, and as the bar is HALF full, the window disappears and nothing. It doesn't install or anything.
I tried re download, re tried to install, I tried a re start. No luck.
So what am I missing?
I can't install any desktop application without the creative cloud?
Thanks for any help!Never mind.
Found a way by trashing AAM Updater, the OOBE, AAM an ACC itself and so on, and cleaned it all with CC cleaner.
But this was a very complicated way for a non-IT person to do, especially when everywhere you can read "Just Download, Install an go!"
No plus points.
Regards. -
I am trying to download the Creative Cloud with Photoshop and Lightroom. It doesn't load and I actually let it run all night and it still didn't load. I uninstalled Creative Cloud and tried again. What am I doing wrong? Could it be that I am using wireless?
Hi Rickeee48,
May I know what is the error you are getting when you try to download Creative Cloud. Also you can follow the below link it may help.
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
Regards,
Prabs
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