Can't find my creative cloud subscription to reinstall

I purchased creative cloud and downloaded it successfully to my desktop. However, my desktop recently caught a virus and technician had to wipe out the ssytem and reinstall everything. However, I don't see the link to reinstall creative cloud. Can you help me?

Login to creative.adobe.com with your Adobe ID.
Download the Adobe Application Manager from there
Download the apps via the AAM

Similar Messages

  • Where do I find the Creative Cloud Subscription Serial Number?

    I'm trying to add my subscription to my products and services and need the serial number for Creative Cloud? Within my Adobe products subscriptions and services there is no Adobe Creative Cloud subscription listed? In order to register this subscription I am required to enter a serial number for it to register? I do not understand why this subscription isn't automatically added to my accounts products and I'll be damned if I can find its serial number? Good Grief lets complicate matters, RIGHT? As simple as this wshould be, does anybody know where to locate it, please?

    Get in touch with support. CCM is automatically added on your account. If it isn't, then something went wrong.
    Mylenium

  • Can I transfer my Creative Cloud subscription to another Adobe account?

    Hello,
    How do I transfer my account to another email address that already has an Adobe account? We are a business and have a Creative Cloud subscription setup to a specific email address. We want to transfer this license to another employee as the existing one was laid off.  How do we go about doing this?
    Thanks!

    Hi JimmytheBullet,
    If you are a Creative Cloud for Team user then you can simply remove the user from Admin console and invite another to be the team member. If it is Creative Cloud individual subscription then I am sorry to say but you cannot transfer the account to another.
    regards,
    Abhijit

  • Can I use my Creative Cloud subscription between a PC and a Mac?

    The questions is pretty much that. I have a PC and a Mac laptop. I'd like to be able to switch between the two depending on where I am. Is this an option, as long as I have the programs / trial installed on both machines?

    Yes you can install the software on MAC and PC both, with creative cloud subscription you will get 2 activation and work simultaneously on both the machines.

  • Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

    For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12).  Like others, it appears that I’m trapped in perpetual "trial mode" status.  When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number.  Every time.  I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
    I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue.  I've opened no less than 10 support cases.  EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line.  Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue.  However, they’ve yet to follow through with this claim.  (Surprise)
    Adobe should be ashamed by the egregious performance of their "technical support team.”  If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up.  Enough is enough.
    With that being said, Adobe, the following describes this dismal experience:
    I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager.  Doesn't work.)
    I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
    Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
    Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
    After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
    After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription.  As previously stated, I've tried everything to fix this issue.  I'm thinking that the initial problem w/ placing the order resulted in defective software.  Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow).  I live in the US, speak English, and am running OS X 10.8.2.
    Someone from Adobe, please look into this issue and help me.  I’ll be glad to provide any other relevant info that you may need.

    Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
    " # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
    Save. Open the application manager again, click "License this product" and sign in. It should work, now.

  • Can I use my Creative cloud subscription on multiple devices?

    Hi, I am going to be subscribing to Creative Cloud but can I use that subscription on more than one device?
    I sometimes use my desktop, sometimes my laptop or tablet etc.  Will my Cloud subscription allow my to use the software on all my devices?
    Or is it a single device use only?
    Many thanks,
    Peter.

    A Cloud subscription allows you to have two working installations at a time.  You can sign out and sign in to enable other devices but the limit of two remains in force.  Whether or not you can install on all devices depends on whether or not the devices meets the system requirements for the software.

  • How can I cancel my creative cloud subscription?

    I would like to cancel within the first month to get a full refund because this product is not for me. How do I go about this?

    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Can I have my creative cloud subscription on two computers?

    I want to buy another computer for my office and I'd like to know if I can have my programs on both of my new and old computers?

    Yes, you can. You have 2 activations.
    Mylenium

  • We have two users that have been using Creative Cloud for almost a year. Recently, sometime in the last 4ish weeks, the users can no longer run Creative Cloud apps. (Yes, our subscription is paid.) Error simply says administrator access is required

    We have two users that have been using Creative Cloud for almost a year. Recently, sometime in the last 4ish weeks, the users can no longer run Creative Cloud apps. (Yes, our subscription is paid.) Error simply says administrator access is required to install. The apps have already been installed. The users cannot run them unless they are in the local admin group.Using "Run as admin" does not work. It gives the same error.
    I have opened a case with adobe support and was basically told to suck it up and put the users in the admin group. Actually, what was said was that it is "mandated that the users have administrative rights". 
    There are a couple of things wrong with this. It was working for both users until recently - a recent required creative cloud update. The users have never been local admins yet the apps were working (poorly, but working).
    We are in an enterprise environment and users simply do not have administrative rights on the computers.
    I have changed permissions on all adobe folders, granting users or authenticated users modify or full control rights, did the same in whatever Adobe registry HKLM keys I could find. Nothing has allowed the users to run the apps - unless they are put in the local admin group.
    Someone has to have a fix for this. Adobe apps have proved to have far too many vunerabilities to even entertain the idea of elevating user rights. I can't imagine that enterprise environments are allowing this.
    Any help or suggestions are greatly appreciated.

    Jeff,
    Thank you for your response. The users in question are "standard" domain users. We do not reduce users permissions below the standard level.
    The apps do not load with their current standard user permissions.
    The thing that makes this odd, is that up until recently they did this issue with cloud apps. The only way I can make it work for them now is to put them in the local administrator group on their pc's - which is not going to happen.
    This is what they now see. As I said before, this was not a problem up until recently they would see all their available apps. If I put them in the local admin group the apps are listed without having to install. Everything is there, just not accessible to the user.

  • I have downloaded Premiere Pro CS6 on my work PC, but can't find it to open it anywhere. I can find other Creative Cloud programs I downloaded though.

    I have a one-year Creative Cloud subscription on my Mac, and I recently opened it on my work PC as well (as customer support told me I could do). I downloaded Photoshop, Indesign, and Bridge, and have successfully used them all on this PC, but I can't find Premiere Pro CS6 to open it though. Wondering if it's a problem with the computer, or if it's something that can be fixed/how to fix it.

    CS6 via the Cloud requires an extra step... did you do as described below?
    Previous via Cloud http://helpx.adobe.com/creative-cloud/help/install-apps.html#previous

  • Have Creative Cloud Subscription- Windows 7 ultima--16GB ram memory-Photoshop cc 2014 updated- I cannot find the Creative Cloud Libraries instead I get My Libraries that I have not created- I cannot find the Assets tab. Tried several links no solution. pl

    have Creative Cloud Subscription- Windows 7 ultima--16GB ram memory-Photoshop cc 2014 updated- I cannot find the Creative Cloud Libraries instead I get My Libraries that I have not created- I cannot find the Assets tab. Tried several links no solution. How can I get the Creative Cloud Market Library?

    kglad,
    Thanks for the suggestion but I have attempted this many times to no avail. As I said in my original post, "I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week."
    It is very late here (I am in Greece). I will have a further attempt in the morning. The windows machine is hut down. Thanks for your help.
    Bob

  • How many PCs can I use with one Creative Cloud subscription?

    How many PCs can I use with one Creative Cloud subscription? For example I currently use Lightroom on a home PC with 2 large screens, but use a laptop or iPad when travelling. Does one monthly subscription cover all 3 or do I need 3 separate subscriptions ?

    You are welcome!
    P.S. when using the adobe forums, please mark helpful/correct responses of Staff or helper, if there are any. 

  • My Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

    my Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

    Carlos-
    Start by signing out and back in to see if it will see the subscription: 
    How to sign in and sign out of creative cloud (activate/deactivate)
    If the apps are installed fine and close after launch see this link:
    CC applications close immediately after launch
    If the problem is something different, please let us know the error you see or what is happening on the screen so we can advise  you on a solution
    Pattie

  • I want to transfer my Adobe Creative Cloud Subscription to another person as I no longer need it. How can I do this?

    I want to transfer my Adobe Creative Cloud Subscription to another person as I no longer need it. How can I do this? Thanks

    This is an open forum, not Adobe support... you need Adobe support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I just started my creative cloud subscription and in AI i am trying to convert text to outlines but that command in type is not active!! can anybody tell me why? and what shall I do to activate it? i am using AI in windows 8

    I just started my creative cloud subscription and in AI i am trying to convert text to outlines but that command in type is not active!! can anybody tell me why? and what shall I do to activate it? i am using AI in windows 8

    Maybe look at this thread:
    Create Outlines greyed out when using a certain font

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