Can't find Range Extender after installing firmware upgrade to fix the 802.11n bug

I got my RE1000 shortly after Christmas but had trouble after a while where devices would claim they were connected to my wifi network but not really have a connection.
I discovered by doing a network scan that my router was broacasting/accepting B/G/N... all of my devices support N, so they were connecting on N... but the RE1000 wasn't broadcasting/accepting N... only G.
Since the RE was on G, this caused major issues trying to connect.
So in late Jan / early Feb I updated the firmware on the device as per instructions from the Cisco rep... but didn't have a chance to plug it back in and test until now.
Now when I plug it in, it lights up all solid green... but in the setup (Windows 7 / PC) the setup can't find the device. My laptop and the RE are within 25 feet of the router... and the laptop and RE are about 6-10 feet apart (I tested different distances to ensure it wasn't too close)
So now I'm stuck... I can't even verify if the RE1000 is properly updated.
What can I do or do I need to return this unit?

scunliffe,
What is the model number of your router? Is it a Linksys device too? You can configure the RE1000 manually, you will have to connect your laptop straight to the RE1000 via ethernet cable and access its setup page by typing 192.168.1.1 on your browser.
Check this link: http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=76055e8973f5487f82d2d3f610da4c02_Accessing_the_web...
Title: Accessing the web-based setup page of the Linksys range extender
Article ID: 24379
Scenario 1 is applicable for you: Using a wired computer.
You may need to disable the WiFi capability on your laptop while doing this to make sure that it is not connected wirelessly to any network. You may need to have both the RE1000 and the laptop at least 6-10 feet away from your router.
I would say you are fmiliar with the wireless settings on your router, right? You will need those information to configure the RE1000 (SSID, Channel Width, Security Mode, and Passphrase).
For the steps, check this link: http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=bc79b0ee350f404d82f231d729bc9530_Manually_Configur...
Title: Manually configuring the wireless security settings of the Linksys RE1000
Article ID: 24344

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