Can't find scanned documents
I have a hp office jet pro 8600. I would say it's about 4 years old. It's the the scanner/printer/fax for my work, and we had a few documents scanned in a few days ago and need those retrieved. The problem is these files are no where to be found. They cannot be found by their file name in the search menu. They're not under scanned or my scans, or my documents. I've gone through several different forums trying different things but nothing seems to work!
When you go the the scan menu check all your settings to find the default directory that the files go to.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
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Welcome to the HP Support Forums!
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HP Print and Scan Doctor
Please let me know if these steps helped to resolve your issue today. Good luck!
X-23
I work on behalf of HP
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Move the files and/or folders to the trash, drag and drop
Macintosh HD/Applications//Hewlett-Packard folder
Macintosh HD/Library/Application Support/ - delete all files and folders regarding HP/Hewlett Packard
In Macintosh HD/Library/Caches - delete all files and folders regarding HP/Hewlett Packard
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In Macintosh HD/Library/Preferences - delete all files and folders regarding HP/Hewlett Packard
Move Macintosh HD/Library/Preferences/loginwindow.plist to the desktop. NOTE: Not removing the file loginwindow.plist during the manual uninstall could cause the uninstall to be unsuccessful.
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Drag the HP icons from the Dock and drop it on an empty space on the desktop. The icon will disappear.
Close all open windows.
Restart.
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Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer .
Restart the computer.
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Download and install the full feature software again; HP-ENVY-7640-series_v12.39.0.dmg
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I hope this helps, please let me know if this resolves the issue or not. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
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kMDItemKind = "Microsoft Excel 4.0 worksheet"
You can just drag to select that line with the Mouse, then select copy.
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Francine
Francine
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