Can't get 6.1 audio with X-Fi Fatal1ty/Inspire 6.1 6

Hi,
I bought an X-Fi Platinum yesterday, and I still haven't been able to get 6. sound out of my 6600 speakers, or more specifically, the back rear speaker. I can get sound out of all the others (effecti'vely 5.), and the sound is fantastic. I have been listening to all my music, and it is just a ridiculous improvement!
I have read through the forums, consulted the guides, followed the manuals, and everything.
I have tried all the speakers individually, and all work.
I have tried both the 5. -> 6. upmix and 6. settings, with the same results.
In control panel (WinXP SP2), I have set the speaker setup to both 5. and 7. (there is no 6. option :?), still can only get 5. sound.
I have tried the CMSS, as that was suggested for the Audigy cards, to no avail.
The only thing I can think of ... you know those jacks that come with the speakers? green, orange and black ... well the jack broke off the black plug, so I am running the green and orange ones as usual, but I am also using a stereo-to-stereo lead in replacement for the black. Is this what is causing it's
This is driving me crazy, and rather than sending it back, I would love to keep the card!
Thankies in advance
Ade

Thanks for the reply!
Ok,
The black cable broke, but I have replaced it with one that I know is working, a stereo to stereo plug, and then I am using the green and orange plugs from the original cable.
I have since managed to get it working in up-mix mode, but surely as it is a 7. card, I should be able to use it in the "true" 6. mode, rather than 5. upmixed. Obviously this means all the speakers are working independently.
Much thanks

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