Can't get iTunes Match to work; iTunes keeps crashing.

I am running iTunes 11.0.4.4.  When I click on "Store", "Turn on iTunes Match", iTunes crashes and I constantly get an error message "iTunes has stopped working".  I have tried various fixes, none of which seem to work.  How can I get Match working again?

Hi there
I did as you suggested, step by step and I still have exacly the same problem. 
When I click on "Store", "Turn on iTunes Match", iTunes crashes and I constantly get an error message "iTunes has stopped working".
This problem is still there despite upgrading to the latest version of ITunes for Windows.
Any other ideas?

Similar Messages

  • Can not get Itunes match to work. It stops on the first step and on my status bar it just says "sending information to apple" this goes on for hours. Help please.

    Help please. I cannt get itunes match to work. It just stops on the first step and the status bar continues to say "sending information to apple" for hours. Any ideas?

    I am having a similar issue with iTunes Match. It keeps hanging up on the same number of files (11035 of 15455) during STEP 2. I've tried signing out, re-opening iTunes, re-booting, etc. Still comesup stuck for hours. What I also don't understand is why the "iCloud Status" option in "View/View Options" disappears intermittently. It was there when I first booted up this morning and I reviewed all my music files to see if there were any "errors" and there werne't any. But after Match gets stuck on the same file niumber (11035) I 've signed out and re-booted and now the "iCloud Status" check box is missing from "View Options" (only the "iCloud Download" option remains present all the time. Please help. (I've also checked to make sure all the music files are within the suggested bit rate parameters and file type - This is also a brand new iMac out of the box). Running out of troubleshooting ideas and beginning to think this service just doesn't work well.

  • Itunes account is under a comcast address along with all my 800  tunes, my .me address is not connected to the music.  how do I get itunes match to work for my iphone

    itunes account is under a comcast address along with all my 8000 +  tunes, my .me address is not connected to the music.  how do I get itunes match to work for my iphone

    U.S. Cellular does not unlock iPhones: iPhone: Wireless carrier support and features - Apple Support
    Sell the iPhone to someone that wants to use U.S. Cellular, and use the proceeds to purchase an iPhone that is usable on the wireles carrier you prefer.

  • How can I get my ipod to work with itunes?

    When I connect my ipod classic into my new computer it seems that itunes does not recognize it. How can I get my ipod to work with itunes? I'm afraid to disconnect my ipod because the display is saying Do Not Disconnect.

    1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
    2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
    3. Check the USB cable
    4 Verify that Apple Mobile Device Support is installed
    5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
    6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job
    7. Check for third-party software conflicts.
    <Link Edited By Host>

  • HT201413 I have restored and updated my ipod from recovery mode however I still have the usb cord and itunes icon on the ipod when it is switched on. How can I get my ipod to work again?

    I have restored and updated my ipod from recovery mode, however I still have the usb cord and itunes icon on the ipod when it is switched on. How can I get my ipod to work again? I have updated and restored 5 times! When connected to itunes it only shows the summary page saying ipod in recovery mode.

    Fixed it!
    1. Made sure itunes software was up to date
    2. Pressed and held 'home' button and 'on-off' button at the same time for about 10 seconds till ipod reset (I hadn't done this step previously)
    3. Connected to itunes
    4. Pressed restore and update ipod
    Update successful and ipod taken out of recovery mode

  • I can't get the latest version of iTunes 12.0.1 for Windows (64-bit) to work on my laptop.

    I can't get the latest version of iTunes 12.0.1 for Windows (64-bit) to work on my laptop. It says it has successfully downloaded and installed, but when I try to connect my new iPhone 6 to iTunes i get an error message 'need to install new software' but i thought i had! Please help me as i have had to connect my phone to someone else's mac and therefor don't have my music etc on my phone HELP!  I have had IT support at work trying to figure it out and no one can!

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • Can't get Home Sharing to work with ATV, v7.0.3 and iTunes 12.1.0.50

    I can't get Home Sharing to work. I'm looking at my MacBook screen and iTunes says Home Sharing is On. On Apple TV, it says Turn On Home Sharing in iTunes. Both are using the same Apple ID and password (signed out and signed back in manually on both). I have tried the following: Signing out of and into Home Sharing on Apple TV and iTunes, closing iTunes and restarting the MacBook, restarting and restoring Apple TV to factory settings, restarting my router, all possible iterations of the aforementioned. Nothing seems to work. Also tried renaming my computer in preferences/sharing.
    Any new ideas?
    Using ATV3 software v7.0.3
    iTunes software v12.1.0.50
    MacBook software OS X Yosemite v10.10.2

    Only have one network; wireless. On it's own, the MacBook can use wifi to surf the net and Apple TV can watch movie previews from Apple via wifi.
    It did work about two months ago. I haven't used it since then for home sharing but have used the Apple TV on its own.
    I read the Troubleshooting page on Apple Support. It involves turning various things on and off, which I did

  • Just got an iPhone and can't get iTunes Match to connect. Keep getting a message that I'm not subscribed, but already did on my pc. Any ideas?

    Just got an iPhone and can't get iTunes Match to connect. Keep getting a message that I'm not subscribed, but already did on my pc. Any ideas?

    You must be signed into the mobile iTunes Store using the same Apple ID you used to originally purchase iTunes Match. On the iOS device go to Settings > iTunes and App Stores and tap the Apple ID. Log out, then log in with the correct ID.

  • HT4914 I cannot get Itunes match to work on my iphone? All settings are correct.

    I cannont get Itunes match to work on my new iPhone. It works on my IPAD, IPOD and other devices.

    Confirm that you have subscribed to iTunes Match on your computer.  Then on your phone go to Settings>iTunes & App Stores, confirm that you are signed into the Apple ID you used to subscribe to iTunes Match, then turn iTunes Match and Show All Music to On.
    If it still isn't working, turn it off on your phone, go back to iTunes on your computer and turn iTunes Match off (Store>Turn Off iTunes Match).  Then turn it back on and wait for your library to be scanned.  Then turn it back on on your phone again.

  • HT5637 i cannot get my itunes match to work on my iPhone 4s

    i cannot get the itunes match to work with my iphone 4s

    It should only be bringing up Siri if you press and hold it. Do you think you might be holding it too long?
    Cheers,
    GB

  • Cannot get iTunes Match to work on my i-Phone. Says I am not "subscribed?"

    Anyone know how to turn on iTunes Match on an iPhone 4? Keep getting an error message that I am not "subscribed." Thanks!

    Confirm that you have subscribed to iTunes Match on your computer.  Then on your phone go to Settings>iTunes & App Stores, confirm that you are signed into the Apple ID you used to subscribe to iTunes Match, then turn iTunes Match and Show All Music to On.
    If it still isn't working, turn it off on your phone, go back to iTunes on your computer and turn iTunes Match off (Store>Turn Off iTunes Match).  Then turn it back on and wait for your library to be scanned.  Then turn it back on on your phone again.

  • I can't get to update my apps it keeps on saying cannot connect to iTunes ... I changed the date and it didn't work still

    I can't get to update my apps it keeps on saying cannot connect to iTunes ... I changed the date and it didn't work still

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Can’t connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/ht1311
    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • HT4913 I am having problems getting the itunes match to work.

    I have paid for itune match.  I cannot get it to work.  I need help.

    Hi Goose1976,
    Welcome to the Support Communities!
    What specific issues are you having?
    The articles below will explain how to subscribe to iTunes Match, add your computer or iOS device to iTunes Match, what the iTunes / iCloud icons mean, and how to troubleshoot the service.
    iTunes Store: Subscribing to iTunes Match
    http://support.apple.com/kb/ht4914
    iTunes: How to add a computer or iOS device to iTunes Match
    http://support.apple.com/kb/HT4913
    iTunes Match: Understanding the iCloud Status icons
    http://support.apple.com/kb/TS4124
    iTunes Store: Troubleshooting iTunes Match
    http://support.apple.com/kb/ts4054
    Cheers,
    - Judy

  • I recently transferred my ipnone service from at&t to another carrier the phone worked fine until i tried to up it with itunes i now have a frozen itunes logo and a plug on the screens my phone is a iphone 3g how can i get my phone to work again?

    my ipone 3g is frozen with aitunes logo and plug after i tried to update it from apple. the phone worked fine even thou i changed carriers from at&t to Simple celleur. How can i get my phone to work?

    As AT&T has not officially unlocked your phone it must have been hacked to use another carrier.  So when you updated it has relocked itself to AT&T. There is no official unlock so this will happen anytime you update.

  • HT4623 how can i get my iphone to work without itunes

    how can i get my iphone to work without itunes

    You don't need a computer at all to activate and use a phone running iOS 5 or 6.
    Turn it on, go through the activation steps on screen, and you're up and running.
    Are you having some kind of problem you'd like help with, or is this just a hypothetical question?

Maybe you are looking for


HashFlare