Can't get Officejet Pro 8500A to print using a Bigpond wireless network

I phoned Bigpond for assistance and was told that the HP OfficeJet Pro 8500A needs to use a wireless router. Is this the case? I reinstalled the HP software on the computer but when I selected the Router/Wireless connection wasn't able to detect the network, even though I was logged on to Bigpond. Would appreciate assistance please.

Hi Ruski,
Wireless is just one of three ways you can have the printer attached for printing from your computer. I am unaware specifically what Bigpond is, however a few questions would narrow down which connection type would be optimum:
What devices do you want to print from?
Do you have an established wireless network at your home/business where the printer is?
Are you wanting to use the web services of your printer (ePrint, AirPrint, or Print Apps)?
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

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I cannot get the officejet pro 8500a to print with airprint

i cannot get the officejet pro 8500a to print with airprint

Hello,
Without having any specifics, I might suggest going to this link which is an excellent document that describes Airprint printing issues and what to do about them. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en&product=4116838&tmp...
I worked for HP but my posts and replies are my own....Thank you!
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How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6, 5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats you are limited by the driver to what is typically available in an office, in this case: A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

HP Officejet Pro 8500A not printing from black cartridge

This happened in an instant-no warning. I have tried all known troubleshooting and have disconnected. The cartridge is one month old - no error messages.

Hello there! Welcome to the forums @Mickgogs ,
I would recommend scrolling up to my last message about the black ink not printing. I have posted a troubleshooting guide to help resolve the issue. If the steps don't help, call HP directly to see what your options are.
Re: HP Officejet Pro 8500A not printing from black cartridge
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet pro 8500a not printing black

HP Officejet pro 8500a not printing black, we put new cartridges in two times, we replaced the printer head. If I change the document to a blue color, it will print that.

Hi Martymartin,
Welcome to the HP Support forums. I gather that your Officejet Pro 8500a will not print black ink but will print blue ink.
I have included a document with trouble shooting steps to take to help resolve this issue. If the steps in your document don't resolve the issue please call our technical support at 1-800-474-6836 if you live in the USA/Canada region. If you live outside the USA/Canada region please click the link below to find the Technical Support number for your country/region.
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
Hewlett Packard Technical Support
Regards,
Happytohelp01
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Hp officejet pro 8500a - could print wirelessly previously, but now does not print documents.

Our HP Officejet Pro 8500A was successfully networked via our wireless network to both computers in our household. We were able to print from both, as well as IPod Touch. We have not changed any settings, etc.; however, the printer is no longer printing.
We are able to print a test document from the printer; however, we are receiving the following error message on the printer:
Connection Error
The printer was unable to connect to the server. Check your internet connection and try again. Would you like to retry?
When we retry, it just brings the error message back up.
When we check the printer status on the computers, it shows that the printer is connected, but is in idle status.
Please advise what would be causing this issue, and how to correct it.

Sorry that you are having a problem printing.
Can you print a self test page or printer status report from the printer itself?
Do you get an error message when you try to print?
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Error message C00E0060 on my officejet Pro 8500A Premium printer

HI, Error code C00E0060 appears on discplay screen brieflky then change to blank display with the icon lights blinking. Powering on and off the printer won't do anything. Can't figure out any solution. I'm not able to use of the printer functions. I'd appreciate any solution you can share me. Thanks

Welcome , I saw your post regarding the problems you are having with your Officejet Pro 8500A premium getting an Error code C00E0060, and I found some information about it.
The error you are describing could be an issue with an ink cartridge or with the printer. To narrow down and determine which is having trouble can you try the following an let me know the results;Remove all of the ink cartridges, does the message change to 'Replace the (K) (C) (M) (Y) Ink Cartridge'?Put only the black ink in, does the message change to'Replace the (C) (M) (Y) Ink Cartridge'?Remove the black and put only one colour ink in, does the message change to reflect the change?Remove the colour, and test each one individually.
When you have the ink cartridges removed, you might want to try a hard reset. To do so, leave the printer on and unplug the power cable from the back of the printer. While it is unplugged, you can hold down the power button on the printer for about 10-15 seconds to release any built up power. Then plug the printer back in and see if the error goes away. If the error message doesn't change when you do any of the above steps, it would mean that it is a fatal error with hardware, as mentioned in this similar post; Error Code C00E0060. Is the printer connected directly to a wall outlet or is it in a surge protector or a power bar? We want to connect it to a wall outlet just so we can eliminate the power source as the root cause. See this document for more information about Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector (Note: This document is not limited to Laserjet printers.) Please let me know if these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

HP Officejet Pro 8500A Plus printing issues

I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
Try these generic fixes first (and then do the reset printing system and re-add again):
http://support.apple.com/kb/ts1417
(one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

GOT A HP OFFICEJET PRO 8500A PLUS; I MUST RE-ENTER WIRELESS SETTINGS EVRYTIME I USE IT??

I just got an OfficeJet Pro 8500a Plus, on the touchscreen i have to set-up (username and password) the wireless connection to my wireless SSID; and that confirms the connection ok. At that point i can print no problem, scan and fax.
The problem arises when my wireless router fails and restarts, the next time i use my printer it says it is not connected and i must reconfigure from the touch screen again username and password. Is there no way to have these settings entered permanently so if my router resets or whatever i do not have to re-enter all settings? Thanks for the help and hopefully good news.
Thank you so much

This is strange. Does the printer ever lose power?
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can change the DHCP range of the router using its internal settings page.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet Pro 8600 - Trying to connect to wrong wireless network.

I have cable wireless and due to provider requirements I have had to disable my hub wireless and plus in another router to the hub to provide wireless. The hub has a network name and the router has the same name but shows a "2" after it. When I try and connect my printer to this itonly picks up the Hub and says wireless is disabled which is correct. How can I get it to recognise the router instead?
I hope this makes sense

Hi Pushoz,
Please let me take a moment to say "Welcome Back" to the HP Forums. I see that it has been awhile since your last visit.
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issue with connecting your printer to your wireless network.
Here is a document that will assist you with this issue and explain in detail how to connect over the wireless network.
Please click on the following link's for Installing the Printer Software on a Wireless or Wired (Ethernet) Network and for
Connecting the Printer After Changing Your Wireless Network.
Please write me back if you have any other questions.
I hope you have a great day and if I don't hear back from you today, I hope you have an excellent weekend.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Can't get officeJet Pro 8600 wireless to connect

This is so frustrating. I just bought a HP Officejet Pro 8600 and am trying to set up the wireless connection to my ATT-supplied Netgear 7550 router. I keep getting a message that "MAC address filtering is enabled on your wireless router" even though I have checked in the router setup and I am certain that it is not (it clearly says MAC is "not enabled"). I talked to the ATT tech support and they agreed--we even hard-rebooted the router and re-installed it and it seems to be working as intended. I have unplugged and re-plugged the printer. I have spent over 2 hours and keep getting the same message.
Help?
Oh, I have also tried the HP Dr. software taht has been recommended to others, but it does not find my printer.

Thanks for the reply. I believe I already tried that once. I added the printer MAC address and selected "allow this address" or something like that. It did not seem to help, so I went back and disabled the MAC filtering completely. But, I can try that again. Certainly won't hurt.

How can I get my Pro-100 to print 12x12 page size? It won't let me set that size.

I use 12x12 paper for scrapbooking. Every time I set the paper size for 12x12, the printer says to choose the A3 size (11 x 16). But then there's a wide margin of white left over. How can I get the printer to print edge to edge?

You need to buy a paper trimer. Office Depot has several to choose from. Believe me and save your self a lot of headache and just get the trimmer. Print what you want on a larger size paper that the Pro-100 accepts and trim away.
Are you using a post editor like Photoshop Elements? If not I highly recommend you buy it, too. There are others, some are even free, but PSE is the best.
EOS 1Ds Mk III, EOS 1D Mk IV, EF 50mm f1.2 L, EF 24-70mm f2.8 L,
EF 85mm f1.2 L II USM, EF 70-200mm f2.8 L IS II,
Sigma 120-300mm f2.8 EX APO, Photoshop CS6, ACR 9, Lightroom 6

HP Officejet Pro 8500A photo print quality is terrible

If I print using the default of plain paper, change the quality to high and actually use plain paper, the quality is acceptible. However, if I use photo paper, whether I change the paper setting to HP Photo Paper, Other Photo Papers, or leave it at plain paper, the quality is just terrible. The ink is splotchy, the resolution - for lack of a better term - is gummy. There is so much ink on the photo that it smears on my hands after sitting and drying for an hour. The paper product I'm using is from Costco. It's the Kirkland Professional Glossy Inkjet Photo Paper. It worked beautifully in our Canon inkjet printer when printing high quality and selecting glossy photo paper or photo paper pro as the paper type. What am I doing wrong? Or is this printer not designed to print on photo paper? Thanks.

The Officejet 8500 will print on photo paper, but you need photo paper designed for pigmented inks. It sounds like you are using photo paper designed for dye based inks. The Officejet 8500 uses pigmented inks which will not interact properly with the coatings on photo paper designed for dye based inks.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Can't get two same printers (MG5420) work on same home wireless network

I bought another MG5420 this week and tried to setup it on my home wireless network. It is on wireless network. However, canon printing utility seems couldn't find it and it always go to the original one(old). How do I make both of them work on the same time?
Thanks for your help in advance.
Solved!
Go to Solution.

Canon Support,
Thanks for your quick response. I am using Windows 7 and canon printing utility was newly installed on this pc. If I connect this printer to the PC with USB cable, it works fine(of course). I used printer panel to setup wireless connection through WPS and it seems fine(wireless connection signal on the printer is solid blue). If you need any more details, please let know. Thanks,.

How do I get my Officejet Pro 8500A to print card stock?

How do I print card stock?

Hi Jeff1212,
Review the following link which has the specifications regarding paper handling. If you have a card stock which is supported try cleaning the paper pickup rollers.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02173269&tmp_task=prodinfoCategory&cc=us&dlc=en...
I am an HP employee.
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Can't get Officejet Pro 8500A to print using a Bigpond wireless network

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