Can't install Canon EOS Digital Solution disk

Hi,
Have got a problem installing 'EOS digital solution disk' which came with my Canon EOS 400D digital SLR camera. Here is a description of what happens:
I click on 'CANON EOS Digital Installer' icon as instructed. First something called 'MasterInstaller' launches, and I select 'Europe' then 'UK' when prompted. The main menu appears again and I select 'Install', then 'Next' then 'Easy Install'.
I 'Agree' the terms, then hit 'Next' in Starting Installation window.
At this point, 'Installer' launches and a window appears with the text "Preparing to install ImageBrowser" (with a blue striped barber pole type line beneath) but nothing happens. The blue stripes do not 'move' as is normally the case when something is working. It just locks up, and usually the Mac beachball of death will spin. I've tried leaving it ages to sort itself out, but nothing changes.
When I go into the 'Force Quit' option from the pull down menu in Finder, (as everything is stuck) the 'Installer' and 'MasterInstaller' are usually highlighted in red, I guess meaning they've either crashed or got lost. Sometimes the Finder joins in too (being highlighted in red).
I'm not running any other applications, and I've tried doing a Custom Install, (instead of 'Easy') and choosing only 1 application at a time, and disconnected my external drive but to no avail.
I tried emailing Canon, but they have just suggested I try loading it onto another Mac but I don't have one or access to one either.
Some help would be appreciated.
P.S. Gave disk to my partner to try on his PC and he said it loaded ok, so I assume it's not a faulty disk.

So it still said Keys out of order ? That is a pretty serious error that Disk Utility rarely is able to repair. I would run it again and report to us exactly what is reported when you attempt a repair (not verify) please.
Hi Dale,
Well, the plot thickens....
I kept running the DU repair (about 5 or 6 times), and interestingly enough kept getting EXACTLY the same message:
Checking HFS Plus volume
Checking Extents Overflow file
Checking Catalog file
Keys out of order
Rebuilding Catalog B-tree
Repair completed
No details or other messages about what the specific problem was. (Is there a way to find out?)
Well, I took another look on the link you posted and ran an 'fsck'. (I still have no idea what that means but it sounded as if it may throw up some info.) Indeed it did and here's what appeared after I typed '/sbin/fsck -fy':
** /dev/rdiskOs9
** Root file system
** Checking HFS Plus volume
** Checking Extents Overflow file
** Checking Catalog file
diskOs9: 0x8 (UNDEFINED)
Keys out of order
(4, 1886)
** Rebuilding Catalog B-tree
diskOs9: 0x8 (UNDEFINED)
** The volume Mac Hard Disk could not be repaired.
sh-2.05a#
(Hopefully there aren't any typos, I just typed this in myself, having written down the info on paper.)
Obviously the DU knows there's a problem, but simply thinks it's fixing it every time I run a repair. A bit like Groundhog Day I guess....
Now what??
Cath

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    User ID:         501
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    Report Version:  10
    Interval Since Last Report:          6041 sec
    Crashes Since Last Report:           1
    Per-App Interval Since Last Report:  8 sec
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    23  com.apple.AppKit                        0x9521916c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
    24  com.apple.AppKit                        0x9520f5cc -[NSApplication run] + 855
    25  com.apple.AppKit                        0x951b25f6 NSApplicationMain + 1053
    26  com.canon.EOS Utility 2                 0x00002b98 main + 1218
    27  com.canon.EOS Utility 2                 0x000026aa start + 54
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x9850e9ae kevent + 10
    1   libdispatch.dylib                       0x92902c71 _dispatch_mgr_invoke + 993
    2   libdispatch.dylib                       0x929027a9 _dispatch_mgr_thread + 53
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    0   libsystem_kernel.dylib                  0x9850e0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x9795e0ac _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x9795de79 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x97945daa start_wqthread + 30
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    0   libsystem_kernel.dylib                  0x9850e0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x9795e0ac _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x9795de79 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x97945daa start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib                  0x9850e0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x9795e0ac _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x9795de79 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x97945daa start_wqthread + 30
    Thread 5:
    0   libsystem_kernel.dylib                  0x9850e0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x9795e0ac _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x9795de79 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x97945daa start_wqthread + 30
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      eax: 0x019ae070  ebx: 0x975e3da7  ecx: 0x95a65eb0  edx: 0xb019ab69
      edi: 0x00000000  esi: 0x00aaf000  ebp: 0xbfffdd28  esp: 0xbfffdad4
       ss: 0x00000023  efl: 0x00010202  eip: 0x94c9da8b   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
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        0x1000 -   0x1d4fe7 +com.canon.EOS Utility 2 (2.11.3 - 2.11.3.1) <3C47EDDA-B52C-1D94-E354-17A804B9CD50> /Applications/Canon Utilities/*/EOS Utility.app/Contents/MacOS/EOS Utility
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    0x8fef1000 - 0x8ff23dd7  dyld (210.2.3) <5C651B52-C8CC-368F-8C84-85CB91C78425> /usr/lib/dyld
    0x90007000 - 0x90008ffd  libunc.dylib (25) <58599CBF-E262-3CEA-AFE1-35560E0177DC> /usr/lib/system/libunc.dylib
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    0x9789f000 - 0x97937fff  com.apple.CoreServices.OSServices (557.6 - 557.6) <BE4B0D48-1239-3B9B-9905-551336777F09> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x97938000 - 0x97944ff8  libbz2.1.0.dylib (29) <7031A4C0-784A-3EAA-93DF-EA1F26CC9264> /usr/lib/libbz2.1.0.dylib
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    0x97bf8000 - 0x97c6dff7  com.apple.ApplicationServices.ATS (332 - 341.1) <BEE998BC-E4A5-3BA0-A6B5-31A1DFA1522C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x97c6e000 - 0x97e56ffb  com.apple.CoreFoundation (6.8 - 744.19) <DDD3AA21-5B5F-3D8F-B137-AD95FCA89064> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
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    0x97f14000 - 0x97f16fff  libdyld.dylib (210.2.3) <05D6FF2A-F09B-309D-95F7-7AF10259C707> /usr/lib/system/libdyld.dylib
    0x97f17000 - 0x97f21fff  libsystem_notify.dylib (98.5) <7EEE9475-18F8-3099-B0ED-23A3E528ABE0> /usr/lib/system/libsystem_notify.dylib
    0x97f22000 - 0x97f42ffd  com.apple.ChunkingLibrary (2.0 - 133.3) <FA45EAE8-BB10-3AEE-9FDC-C0C3A533FF48> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
    0x97f43000 - 0x98326fff  com.apple.HIToolbox (2.0 - 626.1) <ECC3F04F-C4B7-35BF-B10E-183B749DAB92> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x98327000 - 0x9835cfff  libTrueTypeScaler.dylib (84.6) <B7DB746B-7A61-38EF-8CA7-408ED9C14A02> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
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    0x98492000 - 0x984f8fff  com.apple.print.framework.PrintCore (8.3 - 387.2) <0F7665F5-33F0-3661-9BE2-7DD2890E304B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x984f9000 - 0x98513ffc  libsystem_kernel.dylib (2050.48.12) <9B50E922-DCEA-3066-A9B2-613A6D2C5C69> /usr/lib/system/libsystem_kernel.dylib
    0x98514000 - 0x98671ffb  com.apple.QTKit (7.7.1 - 2599.41) <9514F791-9ED4-3C00-84F7-D87B5FB254FF> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
    0x98672000 - 0x98766ff3  com.apple.QuickLookUIFramework (4.0 - 555.5) <5A62C87F-5F74-380B-8B86-8CE3D8788603> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
    0x98767000 - 0x98769ffd  libCVMSPluginSupport.dylib (8.10.1) <F7CD59FE-314A-366E-9A27-CE5BD1D438BB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
    0x9876a000 - 0x98781fff  com.apple.GenerationalStorage (1.1 - 132.3) <DD0AA3DB-376D-37F3-AC5B-17AC9B9E0A63> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
    0x98782000 - 0x98b9ffff  FaceCoreLight (2.4.1) <B12C8721-EFB3-30A2-9A1B-ABCDF5670764> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
    0x98ba2000 - 0x98ba6fff  com.apple.CommonPanels (1.2.5 - 94) <6B3E7E53-7708-3DA2-8C50-59C2B4735DE1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x98c09000 - 0x98ca4fff  com.apple.CoreSymbolication (3.0 - 117) <9ECC6770-6FBB-36B3-A4EE-0B60875019A9> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
    0x98ca8000 - 0x98ca8fff  com.apple.quartzframework (1.5 - 1.5) <9018BE5B-4070-320E-8091-6584CC17F798> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    0x98da7000 - 0x98e08ff7  com.apple.audio.CoreAudio (4.1.2 - 4.1.2) <C1D471E9-B4D6-3A59-975C-B3B3A25E6058> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x98e09000 - 0x98e0afff  libquarantine.dylib (52.1) <094A1501-373E-3397-B632-8F7C5AC8EFD5> /usr/lib/system/libquarantine.dylib
    0x98e0b000 - 0x98e11fff  libGFXShared.dylib (8.10.1) <99622AD6-7A1D-368E-B163-A38400885B45> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
    0x98e12000 - 0x98e51ff7  com.apple.bom (12.0 - 192) <0637E52C-D151-37B3-904F-8656B2FD44DD> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
    0x98e52000 - 0x98eb6ff3  libstdc++.6.dylib (56) <F8FA490A-8F3C-3645-ABF5-78926CE9C62C> /usr/lib/libstdc++.6.dylib
    0x98eb7000 - 0x98eeaff3  com.apple.GSS (3.0 - 2.0) <EFFA5947-B6BA-3171-B667-9CCB17E0FF2A> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
    0x98eeb000 - 0x98eebfff  com.apple.ApplicationServices (45 - 45) <677C4ACC-9D12-366F-8A87-B898AC806DD9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x98eec000 - 0x98eecfff  com.apple.Carbon (154 - 155) <17F1B675-E054-3D2C-900B-C9CE69F1FC31> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x98eed000 - 0x98f3dff7  com.apple.CoreMediaIO (309.0 - 4163.1) <2CB854AA-072B-3829-B7D9-133CFEC6272F> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
    0x98f3e000 - 0x991abffb  com.apple.imageKit (2.2 - 673) <CDB2AC11-6D60-34A7-83F9-F6E7DA25F97B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
    0x991af000 - 0x991bfff2  com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x991c0000 - 0x9920aff7  com.apple.framework.CoreWLAN (3.4 - 340.18) <BD6B479B-B772-37E0-9520-41B84D20C3F9> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
    0x9920d000 - 0x99251ff7  libGLU.dylib (8.10.1) <5520818E-F290-3942-80B8-370CF9C9B54C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x99252000 - 0x99260ff3  libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib
    0x99261000 - 0x9935fff7  libFontParser.dylib (84.6) <7D3EB3CC-527E-3A74-816A-59CAFD2260A4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
    0x993a6000 - 0x993e8fff  libauto.dylib (185.4) <3098A75E-438E-3F18-BAAC-CD8F1CC7C2F7> /usr/lib/libauto.dylib
    0x993e9000 - 0x9940eff7  com.apple.quartzfilters (1.8.0 - 1.7.0) <F6A88D89-AB4A-3217-9D65-C2C259B5F09B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
    0x9940f000 - 0x9941bffe  libkxld.dylib (2050.48.12) <44C8E278-D8CA-3CF4-B3F4-0299654EB341> /usr/lib/system/libkxld.dylib
    0x9941c000 - 0x99438fff  libPng.dylib (851) <8814CC4D-A472-32CD-8D5C-24F35240F28B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x99bd5000 - 0x99c00ff9  com.apple.framework.Apple80211 (8.5 - 850.252) <74845A5A-3660-3B50-BDB3-334275E0B461> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
    0x99c01000 - 0x99c0dffa  com.apple.CrashReporterSupport (10.8.3 - 418) <03BC564E-35FE-384E-87D6-6E0C55DF16E3> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
    0x99c0e000 - 0x99c5cffb  libFontRegistry.dylib (100) <3B8350C2-4D8F-38C4-A22E-2F855D7E83D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
    0x99c5d000 - 0x99c5effd  com.apple.TrustEvaluationAgent (2.0 - 23) <E42347C0-2D3C-36A4-9200-757FFA61B388> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
    0x99c5f000 - 0x99c62ff9  libCGXType.A.dylib (333.1) <FD300AD5-3599-39BE-98AE-2BE8171CC7D7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
    0x99c63000 - 0x99c85fff  libc++abi.dylib (26) <3AAA8D55-F5F6-362B-BA3C-CCAF0D3C8E27> /usr/lib/libc++abi.dylib
    0x99c90000 - 0x99d30ff7  com.apple.QD (3.42.1 - 285.1) <BAAC13D2-1312-33C0-A255-FAB1D314C324> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x99d31000 - 0x99d31ffd  libOpenScriptingUtil.dylib (148.3) <87895E27-88E2-3249-8D0E-B17E76FB00C1> /usr/lib/libOpenScriptingUtil.dylib
    0x99d32000 - 0x99d57ffb  com.apple.framework.familycontrols (4.1 - 410) <B1755756-BEA2-3205-ADAA-68FCC32E60BD> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
    0x99d58000 - 0x99d6bff9  com.apple.MultitouchSupport.framework (237.4 - 237.4) <59197044-E513-3223-9337-6EB0F828CB82> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
    0x99d6c000 - 0x99d6dfff  libsystem_sandbox.dylib (220.3) <C532F6A6-7E85-38F3-8660-EC1066DF67BE> /usr/lib/system/libsystem_sandbox.dylib
    0x99d6e000 - 0x9a01cffb  com.apple.MediaToolbox (1.0 - 926.106) <37A0FC0E-9BC6-3B6B-9F06-489813758F67> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
    0x9a028000 - 0x9a07fff3  com.apple.HIServices (1.20 - 417) <B8410ABC-E0DB-31EB-B923-17F3B65B5F4C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x9a081000 - 0x9a13fff3  com.apple.ColorSync (4.8.0 - 4.8.0) <EFEDCB37-4F20-3CEC-A185-5D2976E11BAC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x9a251000 - 0x9a25dff7  com.apple.NetAuth (4.0 - 4.0) <4983C4B8-9D95-3C4D-897E-07743326487E> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
    0x9a25e000 - 0x9a262fff  com.apple.OpenDirectory (10.8 - 151.10) <00E824A9-601A-32B3-BD4C-C8A90F6D2C36> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
    0x9a263000 - 0x9a275fff  libbsm.0.dylib (32) <DADD385E-FE53-3458-94FB-E316A6345108> /usr/lib/libbsm.0.dylib
    0x9a276000 - 0x9a2a2ff7  libsystem_info.dylib (406.17) <AA5611DB-A944-3072-B6BE-ACAB08689547> /usr/lib/system/libsystem_info.dylib
    0x9a2a3000 - 0x9a4bafff  com.apple.CoreData (106.1 - 407.7) <EC4B8297-8E01-3778-A8A4-E8747F91109D> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0xb0000000 - 0xb004dff7 +com.canon.edsdk (2.11.2.0 - 2.11.2.0) <EDA19D99-002F-F0EB-2294-24C6DA8B98F1> /Applications/Canon Utilities/*/EOS Utility.app/Contents/Frameworks/EDSDK.framework/Versions/A/EDSDK
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 2
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 284
        thread_create: 2
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=149.8M resident=67.4M(45%) swapped_out_or_unallocated=82.4M(55%)
    Writable regions: Total=111.8M written=4872K(4%) resident=28.5M(26%) swapped_out=0K(0%) unallocated=83.3M(74%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    ATS (font support)                 32.0M
    ATS (font support) (reserved)         4K        reserved VM address space (unallocated)
    CG backing stores                  4960K
    CG image                             24K
    CG raster data                       48K
    CG shared images                   1184K
    CoreAnimation                         4K
    CoreServices                       1480K
    MALLOC                             44.0M
    MALLOC guard page                    48K
    MALLOC_LARGE (reserved)            3072K        reserved VM address space (unallocated)
    Memory tag=240                        4K
    Memory tag=242                       12K
    Memory tag=35                      4496K
    Stack                              66.5M
    VM_ALLOCATE                        16.1M
    __DATA                             7464K
    __DATA/__OBJC                       188K
    __IMAGE                             528K
    __IMPORT                              8K
    __LINKEDIT                         30.9M
    __OBJC                             2512K
    __OBJC/__DATA                        24K
    __PAGEZERO                            4K
    __TEXT                            118.9M
    __UNICODE                           544K
    mapped file                       104.7M
    shared memory                       308K
    ===========                      =======
    TOTAL                             439.4M
    TOTAL, minus reserved VM space    436.4M
    Model: MacBookPro10,2, BootROM MBP102.0106.B03, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.6f59
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 768 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10F), Broadcom BCM43xx 1.0 (5.106.98.100.17)
    Bluetooth: Version 4.1.7f4 12974, 3 service, 13 devices, 3 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SD256E, 251 GB
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: Canon Digital Camera, 0x04a9  (Canon Inc.), 0x323b, 0x1d110000 / 6
    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x025a, 0x1d182000 / 5
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828c, 0x1d181300 / 8

    If you loaded the program from a CD there is a very good chance that it is out of date. Go to the Canon support site and look to see what upgrades there are for the software and download those and try again.
    If it still fails you will need to contact Canon as Michael wrote,
    regards

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