Can't install deskjet 9800

Hi all,
I'm sure this is down to my lack of knowledge! I am trying to print to an HP DeskJet 9800 at a clients, but without success.
I've found the printer in the Windows section of System prefs > Print & fax > add printer, but no driver in the "print using" list. So...I downloaded the latest Mac driver from hp.com and installed it, but when I go back to the "print using" list, I still can't see a driver for it, and don't know where on the hard drive drivers are located so I can search for it manually.
Can anyone help please?
Thanks
Nige

OK...so I am now able to print to the printer, but am having real problems with the page layout.
Normal portrait documents (e.g. Word, Excel) print fine.
However, if I have a landscape document (e.g. a form in Word, or wide spreadsheet in Excel), even if I tell the print driver to print landscape, it actually prints portrait half-way down the page, missing the data from the right side as it is wider than the page.
If I save the document as a PDF, then print the PDF from Acrobat with 'rotate page' checked, it prints the right way round, but starts about 3 inches down the page, therefore missing off one end!
This must be an issue with the driver I just installed...I can print to 2 other HP Deskjets, and my Kyocera laser without any problem.
Any help gratefully received.
Nige

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The xp machine finds the deskjet 9800 on the win7 64 bit but doesn't know how to install a driver

network discovery is turned on, printing works fine for win7 to 9800

Try the following: Temporarily install the Deskjet 9800 on the XP machine. Once installed disconnect the printer from the XP machine and reconnect to the Windows 7 mashine. Next on the XP machine go to the Printers folder, Add a Printer, Local Printer, Create a Port, Local Port, \\Computername\Printername (use the actual share name for the Windows 7 computer and printer), OK, then click select the HP Deskjet 9800 series.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HT1444 I just bought an HP deskjet 3510 printer. I have a MAC OX X 10.5.8. I can't install it unless it is version 6. Any suggestions as to what I can do?

I just bought an HP deskjet 3510 printr and I can't install it. It tells me I have to have MAC OX S version 6. How can I upgrade to this version?

Found a way to utilize the HP Deskjet 3510 with the MacBook OSX 10.5.8!
As you may know, there is NO existing HP printer driver useable between this printer and the OSX10.5.8 (you need OSX 10.6 or higher) However, it IS possible to use the printer and even print from it - however, it is a bit complicated. Read the PROS vs. CONS and see if you want to proceed OR...if you can, return it and get your money back. Unfortunately for me I didn't have this option - if I returned it, I will lose 55% of what I paid for return shipping and restocking! .
PROS: You can print documents, photos, files, etc.
CONS: You can't print it directly as you would a normal printer. It will not work either with USB or via wireless. It must be sent as a document via e-mail (more explained later!)
PROS: Copy/Scan-To-Print function works without needing a driver installed.
CONS: Scan-To-Computer function will not work because there is no driver compatible.
PROS: Documents sent to you via email (on a personalized HP email address) will be printed out automatically when received. You don't even have to be there to receive the email!
CONS: It WILL print automatically. You can turn off this function but you will have to remember to turn it on everytime you need to print.
OKAY. Here it goes. This model of HP Printer (Deskjet 3510) has a function called ePrint (you can find more info at http://www.hp.com/global/us/en/eprint/). Basically it is a wireless function on the printer that as long as you have Wifi at your home or business, you can connect this printer virtually. This ePrint works with any computing devises, including MacBooks, Mac Desktops, iPhone, iPad, and iPad Mini - it will NOT work with iPods or any devise that does not have internet/wifi capability.
This is what you need to do: Set up the Deskjet 3510 as if you would any other printer. That means, remove it from the box, unpack it, plug it in, follow instructions on the mini-screen (for date, language, etc), install cartridge, print test sheets, scan test sheet, etc. Make sure that the machine actually works!
Then comes the tricky part: You will notice three buttons on the bottom. Left one is the Power Button. Right side has two buttons: first is the Wifi button, second is the ePrint button. Before ePrint can be set up, you need to set up the printer for Wifi.
CLICK on the Wifi Button (a flashing blue light) and look on the bottm left. There is a menu section with 'Settings" - CLICK the button left of that menu (above the power button) you will see the wireless menu. Make sure the Wireless is "On" and Wireless Direct also "On". Use the arrows on the right of the screen to go up and down the menu, "OK" button to select it.
At that same menu, scroll down to "Print Report" and click "OK". Select the second option "Configuration Page" and print out the page. If everything went smoothly with the Wifi connection, you will be able to see information. Look for the URL(s) for Embedded Web Server on the page, either on the top by the General Information or under Wireless Direct. You need the Server address for the next step. Mine looked like this:
http://192.168.223.1 (last four digits of yours may differ)
Go up to your Airport Wifi menu and look for something like "HP-Print-44-Deskjet 3510 series". Select that from the Wifi menu (from this point, you will NOT be on the internet). Once you see the Wifi signal pop in, on the address bar of your web browser, type in your Server address in the address bar (http://192.168....).
Then you will see a web page of inner workings of your computer. It's quite amazing actually!
Look for a section that shows Wireless Setup Wizard and follow to make sure you're set up to your network and connected to the internet. Choose your wireless network name, put the password in. It should connect to your network. Do the same for the ePrint section.
Switch back to your Wifi network (via Airport so you would have internet access), go to https://h30495.www3.hp.com/c/46324/US/en/ to set up your printer with HP for ePrint. This is where you get that private email address at HP (you can personalize it as well) so that any device that can email you can send documents, photos and files to be printed directly.
SO the trick to printing with a MacBook OSX 10.5.8 with the HP Deskjet 3510 is this: Once you set up your private email address (let's say it's [email protected]) you can send attachments via email as if you were writing yourself (both the email AND the attachment will print!) or when you are about to print a file or a photo, select from the Print menu, the PDF section where you have an option to Mail PDF. It will connect with Mail Program, send it to [email protected] (or whatever your private email name is : **********@hpeprint.com) and it will print the file without printing an email header.
PRINTING NOTE: If you are printing a photo, you can set your presets to Photo print so that it will come out nice. If you happened to be by your computer during the printout, you can install the photo paper (flush it to the right side) or else it will just print on normal paper.
NOTE:If at any step the printer won't recognize the Wifi connection or ePrint, turn off the printer, count 30 seconds and restart it. Mine worked fine after that!
Whew~! Hope this was clear and was helpful! Best wishes!

Sharing an HP deskjet 9800 on a windows 7 64 bit machine with a machine running XP 32 bit

I have Windows 7 (64bit) on my computer. I want to install an x86 driver for my HP Deskjet 9800 printer so my XP laptop can print to this printer through my home network. I started by clicking on Devices and Printer, clicked on the HP Deskjet printer icon, right clicked the icon and selected Printer Properties. I clicked on the Sharing tab and the change setting button. I then selected Additional Drivers. I put a check in the box next to x86 and clicked OK. Windows wants me to provide the driver. I downloaded the xp driver from HP and can see it in a folder on the desktop but get an error something to the affect of "not compatiable with
64 bit system"
How do I get this driver installed on my computer? or is there another solution to print to this printer from my XP machine?

Try the following: On the XP machine go to the Printers folder, Add a Printer, Local Printer, Create a Port, Local Port, \\Computername\Printername (use the actual share name for the computer and printer), OK, then select HP Deskjet 9800 series. (If the Deskjet 9800 is not available install the driver as if the printer was connected to LPt1:, then after the drivers are installed cancel and go back and add printer pointing to the new shared port.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Duplex Printing with Deskjet 9800

I Bought a Deskjet 9800 and then ordered the appropriate Duplex UNit. The duplexunit was working very well until about 2 months ago. However, after my system crashed and had to reinstall Vista Ultimate. I have tried to go through the configuration process and change the system with the settings that we have the Duplex unit installed but the memory does not retain such instructions.
How can I solve this problem?

Go to the printers folder, right click on the 9800, Run as Administrator, Properties, (continue), Device Settings, Installable Options, Duplex unit - set to installed, Apply, Security, (allow all appropriate users ability to print, manage printers and manage print queue), Apply, General, Properties, (set appropriate defaults),Apply, Advanced, Printing Preferences, set appropriate settings, OK.
For proper operation of the duplexer you may also need the duplexer patch available as described here.
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

My deskjet 9800 only prints partial pages

My deskjet 9800 only prints partial pages in 11x17" format. then pulls another paper for two inches of printing then pulls another paper for another two inches of printing etc. Other sizes work fine. I just upgraded my computer and changed cable to a usb port. I downloaded a new driver and reset all the settings. I am lost as what to do. thank you Einer Mortensen

Hello , Welcome to the HP Support Forums!
I understand that you're experiencing partial print issues when printing from your Windows 8 computer to your HP Deskjet 2540 All-in-One Printer. I would like to assist you today with resolving this wireless printing issue. Because you are able to scan without issues, and are able to print from other devices perfectly fine I do not believe that this is a networking issue, or a software and driver conflict between your Windows computer and your printer. Rather, I believe that there is a wireless printing port (WSD Port) conflict occuring on your computer. Can I please have you follow the steps below to resolve this issue. Microsoft has released a Hotfix to correct printing issues within the Windows 8 and Windows 8.1 Operating Systems. This includes 'Partial Printing' and 'Printer Offline' issues. The printing issues appear to affect networked printers regardless of make or model and is a conflict with the WSD Network Port on Windows 8.1. Please click here to download and run a Microsoft Fix It Tool. Once the website opens for the Hotfix please click the button for 'Hotfix Download Available'. Please follow the onscreen prompts to install the Hotfix. Once the Hotfix has been loaded please test wireless printing again. If printing fails you may need to restart your computer for the Hotfix to take affect. Once your computer comes ON test wireless printing to confirm that the issue has been resolved.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good luck!

Can't install hp photosmart 7350 series printer on my hp laptop with windows 7 home premium

I am trying to install the HP Photosmart 7350 printer on my HP Laptop (serial number {Removed for privacy}; serial number{Removed for privacy}). The driver was not listed so I searched for a compatible printer. I found the Deskjet 5550 was compatible. I downloaded this driver then followed the directions for installing the alternate device. When I selected the Photosmart 7350, I was give the prompt that this device might be harmful to my hard drive. How can I install this printer safely? I do not have a disc with the printer. Do I need to get one or can you give me an alternative.

I also need a printer driver to connect an HP 7350 to a Windows 8.1 laptop.

Install DeskJet 720C in compatibility mode in Windows 8.1

Hi
I have a Deskjet 720C than work fine on my Window 7 64 bit system.
Now I want to use it on a Windows 8.1 64 bit system.
The driver installed with Windows Update does not work.
Can I install it in compatibility mode?
How do I do that?
There is no driver installation file that I can set into compatibility mode, but only the Window Update way of getting the driver.
What do I do?
Jens

The Deskjet 720c driver does not work in Windows 8.1 x64 and there is currently not any workaround that I know of. The 32 bit version of the driver will work in 32 bit Windows 8 or 8.1 systems. The patch available here for 64 bit versions of Vista and Windows 7 does not work in Windows 8 or 8.1. I would suggest you subscribe to that thread, if any workaround is developed it would be posted there.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Deskjet 9800 doesn't recognize new color cartridge

When my Deskjet 9800 printer reported that the color cartrridge was out of ink and I replaced it several months ago, I put in a replacement cartridge (#97) from a new package that I had in reserve. The printer failed to recognize it, continuing to report that there was a problem (left print cartridge light blinks, power light on). I figured the replacement might have been faulty, and tried another new cartridge. Same result. I put one of these cartridges that it rejected in another printer I have (a Deskjet 6840) and except for not being willing or able to tell me the ink level in that (because it was moved from one printer to another?) it worked fine in that printer. I have tried at least three new HP ink cartridges, including a freshly purchased one with an expiration date two years in the future, and I get the same result from the 9800 printer.
Unfortunately, the "top open" sensor in the 6840 broke so now it thinks the top is open all the time and I can't print with it, either.
The tape on the cartridge has always been removed before installation, I have tried "hard resets" several times, and I have tried cleaning the contacts in the cartridge holder and on the cartridges (which don't look like they have any stuff on them, and which I never handle)
Questions:
1) is there anything else that might explain this behavior that might be fixed, either by me or by some repair service?
2) is it possible to get repair parts or repair service for the 6840 printer, or is this now junk?

Hi Monteverdi,
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/ .
I hope this helps.
I worked on behalf of HP.

Deskjet 9800 options

A few last questions:
When I try to print with "maximum dpi", I get a message that the HP Deskjet 9800 needs more memory. I can find that it came with 16MB of RAM, but where is it specified how much can be added, and in what format? And how do I determine how much memory is required???
When I use Toolbox, Printer Services, Calibrate Color to try to shift the colors, even a slight change (one step on the scrollbar) results in extreme changes on the printouts, and this situation doesn't clear unless I swap out cartridges (haven't tried cycling power, that might work also). How much change should I see from a single step change intended via Calibrate Color?

Most likely you are running out of memory in your computer. A 13"x19" photo at 2400 ppi and 24 bit color would take over 4GB of space. Make sure you have plenty of virtual memory.
The previous comment about maximum DPI being a waste of ink is not quite corect - Normal, Best and Maximum DPI modes all use nearly identical amounts of ink, determined by the media limits. It is correct that for most images (and most eyes) that the differences between Best and Maximum DPI will not be noticable.
Regards,
Bob Headrick, MS MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Can't install driver mac OS X 10.5.8

I have just bought a new "HP Deskjet Ink Advantage 1510 All-In-One Series" and I can't install the driver.
I own a 2007 mac mini and i cant update the software more than 10.5.8 (because they dont sell the 10.6 CD anymore) so I can't install the driver....
Is that anything I can do?
Thanks!

The Apple store sells 10.6 CD it for 20$.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

I have an HP Photosmart Premium C410. It worked great with Mountain Lion, but it doesn't with Mavericks. Can't install any printing s/w even though it's on the network. Anyone know why????

i have an HP Photosmart Premium C410. It worked great with Mountain Lion, but it doesn't with Mavericks. Can't install any printing s/w even though it's on the network. Anyone know why????

So, this post, as well written as it is, went totally ignored by the HP personnel that are supposedto be "helping" us poor novices? WOW! No wonder this crap gets thrown out of the house so often.
I have two HP network printers. An HP Officejet 4500 G510g-m, and a HP Photosmart Premium C410a, and they are the most unreliable pieces of "equipment" that I have in my network. This is absolutely trhe crappiest bunch of junk on the market. The only thing worse than these "devices" is the support from HP for them.
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Installing DeskJet 970 CSe over network to Win 7 64-bit system

My deskjet 970Cse is hard connected to our desktop running Windows XP Pro. I just bought a new laptop running Windows 7 64-bit. I was able to install the printer connecting the USB cable to the laptop without a hitch, however, I can't install it over the network. When I click Add Printer, Windows is able to find the printer, but after trying to connect, it says it can't find a driver on the network. When I click on OK to locate one manually, it asks me to locate the INF file. I tried pointing it to the Windows XP INF file I downloaded from the HP website but it says (obviously) that it cannot connect to the printer.
I'm assuming that if I'm able to connect the printer locally that connecting to it over a network should be able to work? Any workarounds to get it to work?
Or is my issue something HP might/will/won't solve when it supposedly releases Windows 7 drivers?
This question was solved.
View Solution.

markmitaly wrote:
I have a problem installing 970 cse, win 7. HP site only gives option of 970 cxi. Therefore my printer 970 cse won't give me the option of double sided printing anymore... any suggestions?
The Deskjet 970cse and cxi drivers are the same. You will need to enable the duplexer as described in the first part of this post in the Vista/Win 7 Duplex Printing Troubleshooting Guide here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Network an Deskjet 9800-

I have a Deskjet 9800 installed via usb connection on a windows xp media center computer. I use a Linksys wireless router. My new laptop runs Vista Home Premium 64 bit. While the laptop sees the hp9800 it returns an error message when I try to print from the laptop. Incorrect printer driver installed on the server computer... and the doc does not print.I downloaded an xp driver from HP to my laptop. At the error message on the laptop I am given the option to browse for the correct driver whereupon I get another message is displayed to the effect that the driver cannot be found. Any ideas?
Tnks
Ian

Use the 64bit driver for an OJ Pro K5400 series printer - there are issues with the 64bit 9800 driver.
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HP Deskjet 9800 won't print from Chrome anymore

My HP Deskjet 9800 won't print from Chrome, but prints fine from IE and Mozilla. The light on the printer starts flashing when I try to print from Chrome, but nothing ever prints.

hi there mktng;
I see perhaps a problem of google chrome and not of the printer. can you verify if your chrome have any pending updates or if it is as normaly updating automaticly.
Let me know
Kind regards;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Can't install deskjet 9800

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