Can't log in to Adobe Export PDF

I purchased Export PDF and cannot get the pdf files to convert.  I get an error message "an error occurred while trying to access the service".

Hi claudias23336569,
Are you trying to log in to ExportPDF via Adobe Reader? If so, please try logging in via the web interface at https://cloud.acrobat.com. (We've seen the error you're describing occurring only in Adobe Reader.)
Please let us know how it goes.
Best,
Sara

Similar Messages

  • I purchased the Adobe Export pdf 10 hours ago and have not received the e-mail to confirm my address and password, then I can't use it!

    I purchased the Adobe Export pdf 10 hours ago and have not received the e-mail to confirm my address and password, then I can't use it!
    The e-mail address is correct and I've consulted the inbox and the  trashbox without result. And I don't know how to contact the seller Adobe...

    Hi Jose,
    After checking your account, I see that you purchased an ExportPDF subscription back in June (under the same email address that you use here in the forums). There are no other subscriptions under that email address.
    But, you should be able to log in to https://cloud.acrobat.com using this email address and your password. If not, please let us know.
    Best,
    Sara

  • Within a web browser I click on a Covert PDF to MS Word, and successfully log-in with my Creative Cloud account .. so why am I still being asked to subscribe to Adobe Export PDF???

    Within a web browser I click on a Covert PDF to MS Word, and successfully log-in with my Creative Cloud account .. so why am I still being asked to subscribe to Adobe Export PDF???

    Hi dwhitnackphilly,
    The ExportPDF subscription isn't included in a Creative Cloud membership. However, if you have Acrobat as part of your subscription, you can use it to save directly to Word format (as well as a host of other formats). In Acrobat, just choose Save as Other...
    Please let us know if you have additional questions.
    Best,
    Sara

  • I have a paid "Adobe Export PDF, Annual" subscription, so why can't I convert a Word Document to PDF? It keeps asking me to do an upgrade.

    Does the Adobe Export PDF Annual subscription not include converting Word docs to PDF?

    Hi ethanw41133789,
    Please message me your email id so that i can check your subscription details.
    Regards,
    Rahul

  • I have adobe export PDF since a few months but since yesterday I can't export my PDF documents to word ! can you tell me how to do it again?

    I have adobe export PDF since a few months but since yesterday I can't export my PDF documents to word ! can you tell me how to do it again?

    Hi ceop,
    It seems earlier you were able to use it.
    It is not clear why you are facing this issue now.
    You can try it with another pdf file,It might be possible that there is some issue with your pdf file.
    Regards,
    Florence

  • Subscription Acrobat Pro DC, Adobe Export PDF, Adobe PDF Pack. How can I activate the need of licens?

    Subscription Acrobat Pro DC, Adobe Export PDF, Adobe PDF Pack.
    How can I activate the need of licens?
    The reason can be Adobe policy, I have change computer, added products, stop using any product and so on.

    Hans,
    When you no longer need the Adobe software on a computer or you wish to move it to another one, you should deactivate the software.
    See this link: how to deactivate software. Installation rules will let you install the software on two computers of the same platform (both windows or both mac) but you are limited to running it on only one at a time. If you have only installed it once, you should be able to install it on the other computer. If you have already installed the software twice and you don't have access to your previous computer or you upgraded your computer's hardware, replace a hard drive, upgraded your operating system, or reformatted your drive before deactivating your software, you can ask Adobe Support to help you deactivate the software from the machine. Just have your serial number or Adobe ID ready, and then contact support. Then you can install the software from the links below and enter your serial number to re-activate the software.
    If you need to find your serial number, sign in to your Adobe account. On the Manage Accounts page that appears, all of your registered products and their serial numbers are listed in the Plans & Products section. For more information on locating serial numbers, or on registering a serial number, please see Find a serial number.
    Pattie
    Download software here:
    Downloads
    Acrobat:  XI, X | 9,8 | 9 standard
    Lightroom:  5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard
    Downloads for older versions
    Creative Suite  CS5.5  |  CS5  |  CS4  |  CS3
    Acrobat  X |  9, 8
    Photoshop Elements 11, 10  |  9, 8 , 7

  • How can i create my own file from the Adobe Export PDF to Word ?

    How can I create my own file from the file of the Adobe Export PDF to Wodrd?

    If there is handwritten content in your PDF then ExportPDF can't convert that to word.
    ~Deepak

  • How can I cancel a subscription to Adobe Export PDF which didn't work for my application?

    I purchased Adobe Export PDF because I needed to convert an incoming Pdf file to word.  It is the only time I would ever use this program....  The conversion did not work because there was handwriting on the document (which I understand would negate the conversation).  How can I cancel this purchase?  I do not need the program.

    Hi,
      This is not the correct forum for this question.
    Please try - http://forums.adobe.com/community/licensing
    or http://forums.adobe.com/community/acrobat
    Thanks
    Ameeth

  • How can I cancel my suscription to Adobe Export PDF?

    How can I cancel my suscription to Adobe Export PDF?

    I'm sorry to hear you want to cancel your subscription.  Is there something we can try to assist you with?
    If you'd rather just move forward with a cancellation, could you provide the order number and I'll take care of it.
    -David

  • Can i use adobe export pdf on an imac? [was: brian newcombe]

    Can i use adobe export pdf on an imac?

    Hi Brian,
    Welcome to Adobe Forum,
    ExportPDF is an online convertion program. It is not OS dependent. You can use this service anywhere. You would just require a web browser and working internet connection.
    Let me know if you have any other question.
    Regards
    Rajshree

  • How can I purchase Adobe Export PDF (I have a French credit card), although I am now in Serbia ?

    How can I purchase Adobe Export PDF (I have a French credit card), although I am now in Serbia ?
    Thank you

    I have a similar problem. I have Australian credit cards and wish to access the Greek iTunes apps.
    I am in Australia at the moment and when I try to purchase an app, it won't accept my credit card.
    Can you help please, I'm new to Apple products and I am not sure what to do.
    Thanks.

  • I mistakenly double ordered Adobe Export PDF software.  How can I cancel one order?

    I mistakenly double ordered Adobe Export PDF software.  How can I cancel one order?

    Contact Customer Support for account issues: https://www.acrobat.com/misc/en/contact-support.html

  • Does anybody know if Adobe Export PDF can do something that Adobe PDF Pack can't?

    I only need to scan and download documents into a pdf format, convert pdf docs to
    Word or Excel for editing and  visa versa.    I have both Adobe Export PDF and Adobe PDF Pack.  Don't remember why I bought both of them.  It looks like PDF Pack does everything that Export PDF does, plus a bunch of other things.  They are both up for renewal in November.   I think I can drop Adobe Export PDF and just keep Adobe PDF Pack.  Does anybody know if there's any reason I should keep Adobe Export PDF?

    Hi,
    here a translation of a "judging" of a German computer newspaper, which I tried to translate:
    Adobe Export PDF - professional conversion tool on the Web:
    Users get the opportunity to as many PDF documents into Office formats Word (. Doc and. Docx) and Excel (. Xlsx) as well as in the Rich Text Format (RTF) to export. As the provider explained, paragraphs, and paragraph spacing, multi-column text, images and tables are taken. Also scanned PDF documents could be easily convert, so Adobe. With the help of OCR technology (Optical Character Recognition), users can edit the documents after converting any.
    Conclusion: Who wants to export important PDF files to Word, Excel or RTF and is willing to spend a little money for a reliable solution which finds Adobe PDF export the appropriate tool.
    What concerns Using Adobe PDF Pack see here: http://helpx.adobe.com/acrobat-com/kb/using-pdfpack.html
    Hans-Günter

  • I purchased Adobe Export PDF Annual. The cost was 23.00 for the year but I don't need this so I'd like to cancel this subscription. How can I do this?

    I purchased Adobe Export PDF Annual. The cost was 23.00 for the year but I don't need this so I'd like to cancel this subscription. How can I do this?

    See http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-servi ces.html
    [topic moved to Acrobat.com Services forum]

  • How can I cancel my annual subscription to Adobe Export PDF?

    Please tell me how to cancel my annual subscription to Adobe Export PDF, none of the links of your website allow me to do this.
    Thank you in advance.

    Hi celineb34,
    I checked your account,your Export PDF service renewal date was 24 Oct,2014.
    If you do not wish to continue then I can cancel it for you.
    Regards,
    Florence

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