Can't log into itunes account? can't download apps for iphone?

Question

Message " We could not complete your itunes request. The network connection timed out"
Make sure your network settings are correct and your network connection is active, then try again.
Can anyone help?

Answer 1

Help! My wife's WinXP box has suddenly stopped connecting to her iTunes store account - getting the error message "cannot connect" etc etc.
I've posted the diagnostic log further below, but in summary:-
- Actual internet connectivity is fine - websites, email etc.
- I am able to connect to MY iTunes account on my MacBook Pro
- she also tried connecting using her iPhone, to update some apps over wifi, but they were stalled on "waiting/updating", even after about 20 mins. So she backed-out of that, had to switch the phone off & back on. We read that it would be wise to "log out" of the iTunes store on teh actual iPhone handset (in settings), then log back in, so the account at Apples' end wasn't "stuck".
- Never had ANY problems connecting to her iTunes store account before now (last few days).
- No updates performed on her laptop, changes to preferences, settings etc that might have caused this.
- Laptop is NOT used away from our house, and our wifi/router has not been breached as we live in the middle of the countryside, so I'm happy with security of the network.
Here's the logfile:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Acer, inc. Aspire 5000
iTunes 9.0.0.70
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 85F4461E2E64XXXX
Current user is an administrator.
The current local date and time is 2010-10-16 21:30:21.
iTunes is not running in safe mode.
Video Display Information
SiS M760GX
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.0.0.70 is currently running.
iTunesHelper 9.0.0.70 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {92032CDC-77EF-426B-883F-DD441671F0A3}
Description: Broadcom 802.11g Network Adapter - Packet Scheduler Miniport
IP Address: (deleted for privacy)
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Sat Oct 16 17:20:33 2010
Lease Expires: Sun Oct 17 17:20:33 2010
DNS Servers: (deleted for privacy)
Adapter Name: {09C08791-A2F8-457A-9705-F0E76731EACF}
Description: SiS 900-Based PCI Fast Ethernet Adapter - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 255.255.255.255
Lease Obtained: Tue Apr 07 00:42:02 2009
Lease Expires: Tue Jan 19 03:14:07 2038
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
ZoneAlarm Firewall is installed.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-10-16 20:25:44.
Hoping you can help - this is driving us nuts!
David
Message was edited by: Wing.co