Can't open Adobe Premiere Elements 9
I've had some problems with Adobe Premiere Elements 9 recently, and right now I'm not able to use it. I'm not sure what the problem is really or how to fix it so I'll just write down what has happened here and hopefully someone knows what to do.
A week or so ago my laptop started to crash repeatedly, but fortunately that was solved. But then I noticed that when I opened Adobe Premiere Elements, that's when it crashed and only then. It stopped crashing altogether except for when I opened this program (if it is of any importance I also tried opening Windows Movie Maker to edit there in the meantime but the same thing happened there, which seems strange and kinda random to me). I decided to get an antivirus software and install that and see if that took care of it, which I have now done. That didn't exactly take care of it though. The laptop did stop crashing when opening the Adobe software, but nothing happens once it's opened. The tabs on the top right are there but the whole program is just grey (where you would normally have the timeline on the bottom, video to the left, and the files etc. to the right) and nothing else comes up. I then tried to uninstall Adobe Premiere Elements 9 from my laptop altogether and then re-install it with the CD I still had from purchasing the laptop a couple of years ago. But after re-installing there is no change. Just a grey screen once again, except for the tabs and all that on the top. Now I'm not sure what else to try. It's frustrating as I need this program to work right about now. Does anyone know what to do? Thanks.
From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Are you using an account with Administrator Privileges?
Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Some of the below is for Premiere Pro, but the idea is the same for Premiere Elements
Dual video problems - Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575
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Process:
Adobe Premiere Elements 11 Editor [23184]
Path:
/Applications/Adobe Premiere Elements 11 Editor.app/Contents/MacOS/Adobe Premiere Elements 11 Editor
Identifier:
com.adobe.pre11editor
Version:
11.0 (11.0)
App Item ID:
571585871
App External ID: 11641629
Code Type:
X86-64 (Native)
Parent Process: launchd [152]
Responsible:
Adobe Premiere Elements 11 Editor [23184]
User ID:
501
Date/Time:
2014-01-10 12:09:59.147 +0100
OS Version:
Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: E74E6B8C-909B-8984-5D08-A007CC851CEC
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib
0x00007fff88a33a3a __semwait_signal + 10
1 libsystem_c.dylib
0x00007fff82410e60 nanosleep + 200
2 libsystem_c.dylib
0x00007fff82410d52 usleep + 54
3 com.adobe.ExporterQuickTimeHost.framework
0x000000011fcc3463 0x11fcc1000 + 9315
4 com.adobe.ExporterQuickTimeHost.framework
0x000000011fcc8264 xSDKExport + 1476
5 com.adobe.ExporterQuickTimeHost.framework
0x000000011fcc7cdb xSDKExport + 59
6 com.adobe.ExporterHost.framework
0x0000000103ad679f ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 241055
7 com.adobe.ExporterHost.framework
0x0000000103ad7555 ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 244565
8 com.adobe.ExporterHost.framework
0x0000000103ad719b ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 243611
9 com.adobe.ExporterHost.framework
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10 com.adobe.PluginSupport.framework
0x00000001032cdc0c ML::AddPluginsToBlacklist(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 5612
11 com.adobe.PluginSupport.framework
0x00000001032d1cdc ML::ClearPluginCache() + 3084
12 com.adobe.PluginSupport.framework
0x00000001032d3034 ML::LoadPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 2420
13 com.adobe.PluginSupport.framework
0x00000001032eee7e ML::PluginSupport::LoadAllPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 334
14 com.adobe.PluginSupport.framework
0x00000001032f07b9 ML::PluginSupport::LoadAllPlugins(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 73
15 com.adobe.Mezzanine.framework
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16 com.adobe.Mezzanine.framework
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17 com.adobe.Mezzanine.framework
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18 com.adobe.Frontend.framework
0x00000001056a9324 unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 254420
19 com.adobe.Frontend.framework
0x00000001056ae8be unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 276334
20 com.adobe.Frontend.framework
0x00000001056a878b unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 251451
21 com.adobe.Frontend.framework
0x00000001056ed17b AppMain + 203
22 com.adobe.Startup.framework
0x000000010584e0c9 unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 7689
23 com.adobe.pre11editor
0x000000010000343a 0x100000000 + 13370
24 com.adobe.pre11editor
0x0000000100003a14 0x100000000 + 14868
25 com.adobe.pre11editor
0x00000001000032a8 0x100000000 + 12968
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff88a34662 kevent64 + 10
1 libdispatch.dylib
0x00007fff8c58943d _dispatch_mgr_invoke + 239
2 libdispatch.dylib
0x00007fff8c589152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib
0x00007fff88a33716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8245dc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff8c11fa50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8c0f038d MPWaitOnQueue + 192
5 com.adobe.dvacore.framework
0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework
0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework
0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework
0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
10 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
11 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 3:: Dispatch queue: com.apple.root.default-priority
0 libobjc.A.dylib
0x00007fff85a070e6 objc_release + 22
1 libobjc.A.dylib
0x00007fff85a0665a (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 502
2 libdispatch.dylib
0x00007fff8c5890ea _dispatch_root_queue_drain + 402
3 libdispatch.dylib
0x00007fff8c58a193 _dispatch_worker_thread2 + 40
4 libsystem_pthread.dylib
0x00007fff8245cef8 _pthread_wqthread + 314
5 libsystem_pthread.dylib
0x00007fff8245ffb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib
0x00007fff88a33e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8245cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8245ffb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib
0x00007fff88a33716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8245dc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff8c11fa50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8c0f038d MPWaitOnQueue + 192
5 com.adobe.ASLFoundation.framework
0x000000010181d6f0 ASL::AsyncFileReader::AsyncFileReader() + 304
6 com.apple.CoreServices.CarbonCore
0x00007fff8c0f090b PrivateMPEntryPoint + 58
7 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
8 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
9 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib
0x00007fff88a33a3a __semwait_signal + 10
1 libsystem_c.dylib
0x00007fff82410e60 nanosleep + 200
2 ScriptLayer
0x000000010a78a4cb MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 487947
3 ScriptLayer
0x000000010a77637e MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 405694
4 ScriptLayer
0x000000010a78a836 MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 488822
5 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib
0x00007fff88a33716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8245dc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff8c11fa50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8c0f038d MPWaitOnQueue + 192
5 com.adobe.ACE
0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE
0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore
0x00007fff8c0f090b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
9 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib
0x00007fff88a33716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8245dc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff8c11fa50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8c0f038d MPWaitOnQueue + 192
5 com.adobe.ACE
0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE
0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore
0x00007fff8c0f090b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
9 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib
0x00007fff88a33716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8245dc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff8c11fa50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8c0f038d MPWaitOnQueue + 192
5 com.adobe.ACE
0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE
0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore
0x00007fff8c0f090b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
9 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib
0x00007fff88a33716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8245dc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff8c11fa50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8c0f038d MPWaitOnQueue + 192
5 com.adobe.dvacore.framework
0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework
0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework
0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework
0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
10 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
11 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib
0x00007fff88a33716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8245dc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff8c11fa50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8c0f038d MPWaitOnQueue + 192
5 com.adobe.dvacore.framework
0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework
0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework
0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework
0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
10 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
11 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib
0x00007fff88a33716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8245dc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff8c11fa50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8c0f038d MPWaitOnQueue + 192
5 com.adobe.dvacore.framework
0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework
0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework
0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework
0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
10 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
11 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib
0x00007fff88a33716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8245dc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff8c11fa50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8c0f038d MPWaitOnQueue + 192
5 com.adobe.dvacore.framework
0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework
0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework
0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework
0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
10 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
11 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib
0x00007fff88a33716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8245dc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff8c11fa50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8c0f038d MPWaitOnQueue + 192
5 com.adobe.dvacore.framework
0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework
0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework
0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework
0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
10 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
11 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib
0x00007fff88a3464a kevent + 10
1 com.adobe.dvatransport.framework
0x000000010199796e boost::asio::detail::kqueue_reactor<false>::run(bool) + 478
2 com.adobe.dvatransport.framework
0x0000000101998a25 boost::asio::detail::task_io_service<boost::asio::detail::kqueue_reactor<false> >::run(boost::system::error_code&) + 517
3 com.adobe.dvatransport.framework
0x0000000101975abc SkyConnectionEnv::MainLoop() + 76
4 com.adobe.dvatransport.framework
0x0000000101975b29 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9
5 com.adobe.boostthreads.framework
0x000000010002e714 thread_proxy + 132
6 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
7 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
8 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib
0x00007fff88a33716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8245dc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff8c11fa50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8c0f038d MPWaitOnQueue + 192
5 com.adobe.dvacore.framework
0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework
0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework
0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework
0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
10 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
11 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib
0x00007fff88a33716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8245dc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff8c11fa50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8c0f038d MPWaitOnQueue + 192
5 com.adobe.dvacore.framework
0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework
0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework
0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework
0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
10 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
11 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib
0x00007fff88a33716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8245dc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff8c11fa50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8c0f038d MPWaitOnQueue + 192
5 com.adobe.dvacore.framework
0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework
0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework
0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework
0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
10 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
11 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib
0x00007fff88a33e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8245cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8245ffb9 start_wqthread + 13
Thread 20:: ace
0 libsystem_kernel.dylib
0x00007fff88a33716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8245dc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff8c11fa50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8c0f038d MPWaitOnQueue + 192
5 com.adobe.CameraRaw
0x000000011e801bb6 0x11e5a4000 + 2481078
6 com.adobe.CameraRaw
0x000000011e801843 0x11e5a4000 + 2480195
7 com.apple.CoreServices.CarbonCore
0x00007fff8c0f090b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
9 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 21:: ace
0 libsystem_kernel.dylib
0x00007fff88a33716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8245dc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff8c11fa50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8c0f038d MPWaitOnQueue + 192
5 com.adobe.CameraRaw
0x000000011e801bb6 0x11e5a4000 + 2481078
6 com.adobe.CameraRaw
0x000000011e801843 0x11e5a4000 + 2480195
7 com.apple.CoreServices.CarbonCore
0x00007fff8c0f090b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
9 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 22:: ace
0 libsystem_kernel.dylib
0x00007fff88a33716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8245dc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff8c11fa50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff8c11fc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8c0f038d MPWaitOnQueue + 192
5 com.adobe.CameraRaw
0x000000011e801bb6 0x11e5a4000 + 2481078
6 com.adobe.CameraRaw
0x000000011e801843 0x11e5a4000 + 2480195
7 com.apple.CoreServices.CarbonCore
0x00007fff8c0f090b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
9 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 23:: cr_scratch
0 libsystem_kernel.dylib
0x00007fff88a33716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8245dc3b _pthread_cond_wait + 727
2 com.adobe.CameraRaw
0x000000011eafbd0a 0x11e5a4000 + 5602570
3 com.adobe.CameraRaw
0x000000011eaa01d2 0x11e5a4000 + 5226962
4 com.adobe.CameraRaw
0x000000011e925db9 0x11e5a4000 + 3677625
5 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 24:
0 libsystem_kernel.dylib
0x00007fff88a2fa1a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff88a2ed18 mach_msg + 64
2 com.apple.CoreFoundation
0x00007fff8e988315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation
0x00007fff8e987939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation
0x00007fff8e987275 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation
0x00007fff8ea3c9d1 CFRunLoopRun + 97
6 com.adobe.dvacore.framework
0x00000001000eb359 dvacore::threads::RunPlatformEventLoop() + 89
7 com.adobe.dvacore.framework
0x00000001000f0f71 dvacore::threads::(anonymous namespace)::EventLoopExecutor::EventLoopMain(dvacore::threads::SyncPoint&) + 177
8 com.adobe.dvacore.framework
0x000000010008f9a6 boost::function0<void>::operator()() const + 38
9 com.adobe.dvacore.framework
0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
10 com.adobe.boostthreads.framework
0x000000010002e714 thread_proxy + 132
11 libsystem_pthread.dylib
0x00007fff8245b899 _pthread_body + 138
12 libsystem_pthread.dylib
0x00007fff8245b72a _pthread_start + 137
13 libsystem_pthread.dylib
0x00007fff8245ffc9 thread_start + 13
Thread 25:
0 libsystem_kernel.dylib
0x00007fff88a33e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8245cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8245ffb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000004 rbx: 0x0000000000000000 rcx: 0x00007fff5fbfd4b8 rdx: 0x0000000000000001
rdi: 0x0000000000000b03 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfd4f0 rsp: 0x00007fff5fbfd4b8
r8: 0x0000000000000001 r9: 0x0000000000000000 r10: 0x0000000000000001 r11: 0x0000000000000246
r12: 0x0000000103b3a674 r13: 0x0000000000000008 r14: 0x0000000000000000 r15: 0x00007fff5fbfd500
rip: 0x00007fff88a33a3a rfl: 0x0000000000000247 cr2: 0x0000000117ff7000
Logical CPU:
0
Error Code:
0x0200014e
Trap Number:
133
Binary Images:
0x100000000 -
0x100003ff7 +com.adobe.pre11editor (11.0 - 11.0) <112DB9EB-9263-D15F-2AA9-1F2736FF5020> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/MacOS/Adobe Premiere Elements 11 Editor
0x100009000 -
0x100010fff +com.adobe.boostdatetime.framework (boost_date_time version 11.0.0 - 11.0.0.0) <F535838A-7210-CD33-0D0D-A3F6B7F1F39C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x10002c000 -
0x100034ff7 +com.adobe.boostthreads.framework (boost_threads version 11.0.0 - 11.0.0.0) <17CE347E-0989-4F42-D597-BE689D9FE9F6> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x10004b000 -
0x1001defe7 +com.adobe.dvacore.framework (dvacore version 11.0.0 - 11.0.0.0) <56B15387-2769-C071-972F-09D56755DD98> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x1003e2000 -
0x100748fef +com.adobe.dvaui.framework (dvaui version 11.0.0 - 11.0.0.0) <20ED994B-541F-A9BF-2A8E-35D9DD46CE41> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
0x100c07000 -
0x100cbfff7 +com.adobe.dvaworkspace.framework (dvaworkspace version 11.0.0 - 11.0.0.0) <C8A444F2-062A-979F-EEC6-7AF728579721> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaworkspace.framework/Versions/A/dvaworkspace
0x100dea000 -
0x100ea4fff +com.adobe.exo.framework (exo version 11.0.0 - 11.0.0.0) <CF225A6B-89A8-F9B4-BA0A-ADE4D1C5D7F0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/exo.framework/Versions/A/exo
0x101008000 -
0x1010f9fe7 +com.adobe.dvaeve.framework (dvaeve version 11.0.0 - 11.0.0.0) <58D8036B-BBA0-A419-A74F-05FD3C4F3264> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaeve.framework/Versions/A/dvaeve
0x10126e000 -
0x1012b2fff +com.adobe.dvatemporalxmp.framework (dvatemporalxmp version 11.0.0 - 11.0.0.0) <6C2B7858-4DA3-BA37-FD6C-D02F10ECDE95> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvatemporalxmp.framework/Versions/A/dvatemporalxmp
0x1012da000 -
0x101338ffd +com.adobe.AdobeXMPCorePD (Adobe XMP Core 5.2 -c 3 - 61.141987) <37A7128D-857A-F1CF-A00D-497983A42017> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x101348000 -
0x1013ecfef +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.2 -f 17 - 61.141987) <C504760D-5727-CC17-08BD-74688712F2C4> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x101422000 -
0x101641fff +com.adobe.UIFramework.framework (1.0) <2A6FE1F9-6551-F7DB-747B-A79839FD2C1B> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/UIFramework.framework/Versions/A/UIFramework
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Can I play adobe premiere elements media cache files (original files lost)
I have Adobe Premiere Elements 9 and have lost a number of the video original files and updated video files.
However, I noticed that I have numerous adobe premiere elements media cache files (I dont think I ever cleared out the cache) - are these playable or am I able to use these to re-create the originals / make replacement videos.OK, thanks for your prompt reply. I thought I could access them in some way to either view or re-edit.
I might as well delete them, if they no longer have a use.
Neil -
Can Adobe Premiere Pro CS5.5 open Adobe Premiere Elements 9 project files?
I am trying to edit a video in Premiere Elements 9 but I would like to open the final project file in Premiere Pro to export because of the better options available. Will Premere Pro be able to open the project file?
Try it and you know it. But short, nope.
-
Need help opening Adobe Premiere Elements 11
I purchased a package deal with Adobe Photoshop Elements 11 and Premiere Elements 11. The photoshop portion is working fine, but I can't get the premiere to even open! I click on the icon on my dock and nothing happens. There is another icon on my desktop (main screen) but it only gives me an option to 'un-install'. Is there a phone number to call for Adobe support? I need real help!!??
Welcome to the forum.
As the biggest cause of PrE not launching is an obsolete video driver (PSE does not rely so heavily on the video driver), please answer these questions:
What is the make and model of your video card/chip?
Do you have a laptop, or desktop?
What is the installed version of the video driver?
Is that the latest from the nVidia, or AMD/ATI Web site? Do not trust your OS to tell if you have the latest.
For more detail, see this article: http://forums.adobe.com/thread/948651?tstart=0
Good luck,
Hunt -
I have been getting a "Runtime Error" and can't open Adobe Photoshop Elements Editor
We are using Adobe Photoshop Elements version 9.0.3 (20110328.m.11320). For several weeks it has not been possible to open the Editor, although the Organizer opens as usual. We get an error message that says "Runtime Error! Program: ...\Adobe\Photoshop Elements 9\PhotoshopElementsEditor.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information." What can we do to correct this problem?
Thanks, Ken! I have to reply by e-mail, as the Forum site has been down
for maintenance since last night.
I am running Windows 7 Professional SP1.
Uninstalling and booting should be straightforward. I saved the
following files in my Downloads folder from my initial installation of
Adobe PSE 9.0 on 4/22/11:
Adobe_Photoshop_Elements_9-AkamaiDLM.exe (355 kb application)
PhotoshopElements_9_LS15.exe (1,200 kb application)
PhotoshopElements_9_LS15.7z (1,838,546 kb WinRAR archive)
Will these suffice for reinstalling the program? Can you tell me how I
should go about the reinstallation? (I tried to find a page to download
the Adobe PSE 9.0 program on the Adobe website, but could only locate a
patch for 9.0.3, which I think must already have been included in the
original installation.)
Also, there are four folders, corresponding to four catalogs, in
C:\ProgramData\Adobe\Elements Organizer\Catalogs. Will those survive
the uninstall/reinstall process? Should I back them up just prior to
uninstalling to preserve them for restoration after the reinstall?
Finally, should I back up the 9.0 and Organizer folders in
C:\ProgramData\Adobe\Elements Organizer for restoration as well? And
the C:\ProgramData\Adobe\Photoshop Elements folder?
Thank you. I am grateful for your help!
Peter -
Where can I download Adobe Premiere Elements 9
I was just wondering if anyone knows where I can find a download for Adobe PE 9. I purchased the software several years ago, and I still have the serial key for it. However I cannot find my installation CD to reinstall the software onto my computer. If anyone could help me I would be very grateful. Thanks!
TBuchanan2012
There are probably few copies of that still around.
I would go online and try to identify an authorized reseller of Premiere Elements 9.
Do you have any problem with thinking about going to the current version Premiere Elements 11 or waiting for the next version which, if history repeats itself, should be release in a few months.
If Premiere Elements 11 is a possibility for you, please consider the tryout before purchase to make sure that it is compatible with your computer environment and video editing/exporting needs.
Have you exhausted your search for the Premiere Elements 9 installation disc? Could you have put it in the box of another software when you were in a hurry to do something else?
ATR -
How can I reinstall Adobe Premiere Elements 12 after computer crash without my old keys?
I need to re-install Elements 12, but I can't find my product key.
My World
You should have two choices for obtaining working installation files....
1. If you purchased the installation files from Adobe....go to the Adobe web site, sign in with your Adobe ID and Password, go to the Search field at the top right of that web page and type in My Orders. Then follow the My Orders to your orders and select the order involved. There should be a place there to download new installation files.
2. You can go to the following web site and download and install Premiere Elements 12 tryout. During the installation of those files, you insert your purchased serial number to make this your working copy of the program.
http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
The important matter with this route is read and carry out carefully the web site's "Note: Very Important Instructions" and the "here" button in the instructions so that you do not get Access Denied.
Please let us know if any of the above works for you.
Thanks.
ATR
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