Can't open file: "Could not complete your request because of a program error"
I have a Photoshop file that suddenly won't open. Last week I upgraded to CS5--the file had been created in CS3 prior to that. When I try to open it, I receive this error message (in CS5): "Could not complete your request because of a program error." I tried to open the same file in CS3; there, the file opens, but as soon as I try to do anything I get the same error message....which, annoyingly, re-appears the second I click "OK," so the only thing I can do in CS3 is force-quit.
I've used Time Machine to retrieve versions of the file that were saved four days ago, seven days, and several weeks ago, and I get the same message every time. Even on versions that were last saved with CS3 (before I installed CS5).
Naturally, this is one of the most important files in my life right now....it's a 300 MB file that contains hundreds of layers and dozens of comps. So the fact that I suddenly can't open it, after shelling out $1200 to upgrade to the latest and greatest Adobe has to offer, is, to say the least, distressing.
Any advice will be appreciated.
Thanks,
TheWocky
First thing I would do is investigate hard drive issues and the health of the OS.
Similar Messages
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Cannot open files ~ Could not complete your request because of a program error
I can inly open 3 files and then I get this error message ~ Could not complete your request because of a program error
Please help, I am in the middle or a project ...
Thank you,
LindaThere is likely a font on that system that's corrupted or for some reason Photoshop just can't deal with. Fonts are complex things, and it's well known that bad fonts can crash applications.
Ferreting out such a font is normally a matter of removing all but the default fonts, seeing that the problem is corrected, then adding the fonts back in systematically until the offender is isolated. Yes, this can be tedious.
If it's not a font problem, there's a possibility it's a display driver problem. To help diagnose that, go into Edit - Preferences - Performance, disable OpenGL Drawing, then restart Photoshop. If the problem goes away, you'll want to check the web site of the maker of the video card for driver updates. Don't forget to re-enable OpenGL Drawing again after updating the driver.
Good luck.
-Noel -
Errors thrown when opening files: "could not complete your request because of a program error"
I have a user on our network that recently had Photoshop CS5 reinstalled. Now when she opens .psd files she is notified to "Update the text layers" on the document. If you press "Update" the error "could not complete your request because of a program error" is thrown. If she clicks "no" then she can't properly edit the text layers on the files. I have reset her preferences files and run the font test script with no luck on either.
There is likely a font on that system that's corrupted or for some reason Photoshop just can't deal with. Fonts are complex things, and it's well known that bad fonts can crash applications.
Ferreting out such a font is normally a matter of removing all but the default fonts, seeing that the problem is corrected, then adding the fonts back in systematically until the offender is isolated. Yes, this can be tedious.
If it's not a font problem, there's a possibility it's a display driver problem. To help diagnose that, go into Edit - Preferences - Performance, disable OpenGL Drawing, then restart Photoshop. If the problem goes away, you'll want to check the web site of the maker of the video card for driver updates. Don't forget to re-enable OpenGL Drawing again after updating the driver.
Good luck.
-Noel -
@Why is it when I go to open a file in Photoshop cc I get a "Could not complete your request because of a program error". I have uninstalled and re-installed software, It works for a short time then I get that error again when i go to open a file. Thank you!
Without proper system information and other details like what files you work with nobody can tell you much. From corrupted prefs to issues with your PS swap file to actual problems with the fiel storage this could be anything.
Mylenium -
I can see this is a generic error message('Could not complete your request because of a program error.') and I have done my best to read through many of the responses.
It occurs on the second, third, or sometimes fourth file that I try to 'Open', however I can still use the 'Open With' command through Finder.
I have tried resetting the preferences as per Julieanne Kost's recommendations, I have reinstalled Photoshop CC 2014, Generator isn't turned on, I don't have any Third-Party plug-ins loaded, I have tried running it in Safe mode, and I have reset my iMac's PRAM.
Photoshop doesn't appear to be writing a PSErrorLog.txt file? (~/Library/Preferences/Photoshop CC Settings/PSErrorLog.txt)
I haven't had any other issues.
I am running Photoshop on OS X Yosemite 10.10.2.
Please can you help me?Does anyone have any other ideas as this is very frustrating.
Thanks,
James -
when I open a raw file (NEF Nikon 7100) and apply setting then click save, I get an error ( could not complete your request because of a program error ). Ideas?
Oh, dear.
If you use PSE as your external editor for iphoto, you need to save the images back to iphoto by using Save, not Save As and not changing anything like the name or format that would bring up the Save As window. (You may need to adjust the editor prefs>saving files>on first save to save over existing.)
OR you can export the photos from iphoto to the desktop, use file>open in the editor and then change whatever you want and either import the saved image to the organizer or import it back to iphoto as a new file. What you are doing is extremely risky, particularly to the iphoto library which you may easily damage by your workflow.
I would start the organizer holding down the shift key, then create a new catalog and switch to the new one. Then try opening the editor without opening an image and see if you get any farther.
PSE and iphoto are not designed to be used as you've been doing. You are trying to write to the iphoto library from outside iphoto, which is the fastest known way to corrupt the library and lose all your photos. -
I spent roughly 6 hours on a (motion) project in Photoshop, saved as psd, and now every time I try to open it, it comes up with "could not complete your request because of a program error". This really annoys me, for one, it DOESN'T TELL ME WHAT ERROR! How can I get help from Adobe if they have no clue what error it is?
I'm running windows 8.1 64 bit
I'm using Adobe Creative Cloud
I've tried everything people say to do, but nobody else but me seems to be using Photoshop for video editing. I really need this video.Does anyone have any other ideas as this is very frustrating.
Thanks,
James -
I am trying to open files with Photoshop and I get an error message
Could not complete your request because of a program error.
I have tried to open inmany directions still I get this notice
Could not complete your request because of a program error.
It started when I upgraded to MarverickCan you open the files in the Finder?
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this was supplied by Ann Shelbourne.
Saved Tiffs will not open in CS2 and generate a "Could not complete your request because of a program error".
These files will often open in Photoshop 7.0.1 or in CS1 but not in CS2.
The trouble may be caused by bad dates in the EXIF data and can originate from an incorrectly-programmed digital camera; or from a scan that was created after after Jan1 of this year (because of a known bug in some scanner software).
If someone runs into the "Could not complete your request because of a program error" problem, and does not have CS1, try opening the Tiff in TextEdit.
The EXIF data is right at the top. Check the EXIF data for bad creation dates and change any incorrect ones there.
Save and close; and then the file will probably open in CS2 without a murmur.> If iPhoto causes problems why not open the images from the Finder?
I get the error if I open a file from within iPhoto using "OPen in external editor" and then alter it (or do not alter it) and try to save it over itself, or save it anywhere else.
I get the error if I do "Show file" in iPhoto to see the file in the Finder. Then, if I double-click and it opens in PS, and then alter it (or do not alter it) and try to save it over itself, or save it anywhere else.
> And with »save it anywhere« You indicate that You use the Save As-command?
Right. -
"Could not complete your request because of a program error" upon Open
Hi,
I've spent over 2 hours on the phone with Tech Support trying to troubleshoot the following error: Could not complete your request because of a program error. This error occurs when I open Photoshop CC, try to open a file, and try to open the performence settings. I am running Photoshop CC, Mac OS X 10.8.4.
Here is basic system information:
Model Name: MacBook Pro
Model Identifier: MacBookPro8,2
Processor Name: Intel Core i7
Processor Speed: 2.2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 8 GB
Boot ROM Version: MBP81.0047.B27
SMC Version (system): 1.69f4
Any Ideas??
Thanks!!!I am getting the same error message (Could not complete your request because of a program error) except it happens whenver I try to apply a layer style. Here are the last few lines of my error log:
2014:02:01 15:19:28 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20131211.r.515/photoshop/main/photoshop/xcode/.. /sources/UPattern.cpp : 1681 : REQUIRE failed
2014:02:01 15:19:37 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20131211.r.515/photoshop/main/photoshop/xcode/.. /sources/UPattern.cpp : 1681 : REQUIRE failed
2014:02:01 15:20:38 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20131211.r.515/photoshop/main/photoshop/xcode/.. /sources/UPattern.cpp : 1681 : REQUIRE failed
2014:02:01 15:31:14 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20131211.r.515/photoshop/main/photoshop/xcode/.. /sources/UPattern.cpp : 1681 : REQUIRE failed
2014:02:01 15:32:01 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20131211.r.515/photoshop/main/photoshop/xcode/.. /sources/UPattern.cpp : 1681 : REQUIRE failed
2014:02:01 15:35:22 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20131211.r.515/photoshop/main/photoshop/xcode/.. /sources/UPattern.cpp : 1681 : REQUIRE failed
2014:02:01 15:35:57 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20131211.r.515/photoshop/main/photoshop/xcode/.. /sources/UPattern.cpp : 1681 : REQUIRE failed
2014:02:01 15:38:15 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20131211.r.515/photoshop/main/photoshop/xcode/.. /sources/UPattern.cpp : 1681 : REQUIRE failed
2014:02:01 15:38:44 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20131211.r.515/photoshop/main/photoshop/xcode/.. /sources/UPattern.cpp : 1681 : REQUIRE failed
2014:02:01 15:39:13 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20131211.r.515/photoshop/main/photoshop/xcode/.. /sources/UPattern.cpp : 1681 : REQUIRE failed -
Photoshop CC: When I'm trying to draw a rectangle I can't fill it or create a stoke because there is a message telling me; "Could not complete your request because of a program error. What can I do?
It is a mute point now. PSE12 finally failed to the point it locked up the MAC. I had to restore the MAC OS from backup to a point before the PSE12 update.
The MAC now operates correctly and so does PSE12. I don't think I'll be updating PSE any time soon. -
Error: "Could not complete your request because of a program error" (photoshop CS2 9.0.2 on MAC OSX
Today I started my program (photoshop CS2 9.0.2) and opened a JPG file. When I went to print the file the program crashed and closed. When I restarted the program and went to open the file I got this error message, "Could not complete your request because of a program error".
I have tried several different file types/sizes and all result in the same error message since the program crashed. It will not open any file I try to open. As I indicated above I am using Photoshop CS2 9.0.2 it is on a MAC with OSX 10.4.11.
I called Adobe and the Rep directed me to Tech Note 331307 and told me to Re-create the Photoshop preferences files. Which I did and restarted the program, but when I tried to open a file (any file) I still get the same error message so it doesn't appear to be the preferences.
Does anyone have any info as to what the problem may be and how to correct it.
ThanksThanks for the response. OK... This is the first day I have been able to get back to the problem.
My system I am running Photoshop on is a Power Mac G4, AGP Graphics ATY Rage 128Pro chip set 16MB VRAM LCD 1280x1024 32-bit color, 500MHz, 1.75GB of memory, 1 MB L2 Cache, 100 MHz Bus Speed. I had installed the latest security update and repaired the permissions the day the problem started.
Now to day I started the system and went in and created a Guest Account. I logged into the guest account and started Photoshop. Low and behold it worked just fine. So I logged out of guest and logged into my main user account And started Photoshop. Wouldn't you know it.... It works just fine. I can open any file I want with now problems.
I got to thinking after I had done all of this that I wished I had tried to open a file in Photoshop today prior to creating the guest account to see if it still had the problem in my main user account.
I did not change anything else on the system and all seems to work fine now. So at his point I am really not sure what the problem was.
Again thanks for taking the time to respond to this issue. -
Could not complete your request because of a program error photoshop cs4
My first frustration right now is that I can't search the forums... anyone got an answer to that? on the right hand side (if I'm logged in) I type in a search for anything and it always shows no search results found! Why? is the search function not working?
Anyway, my problem is that when I try to save a multi-layered psd file into psd or jpg I get this error message: "Could not complete your request because of a program error."
What is causing it?
I checked for updates and PS is up-to-date. I restarted, and it worked great for about 3 saves (different pictures). (I'm basically running through some shots and just doing a quick levels and curves adjustment and running an action putting in my name watermark.)
After that quick edit and trying to save - same error message again.
It started suddenly yesterday - after having used PS for about 1.5 years without a problem. I haven't done any changes to it as far as I'm aware.
Any one seen this before, or have a solution to this?
Thanks!
Computer specs:
Windows 7 Pro - 64-bit
12 GB Ram
750 GB OS hdd where PS is installed
2 TB Media drive where the files are being pulled up from/saved to.
Intel i7 x980 3.33 GHz
GeForce GTX 470 with 1280 MB dedicated memory
Logged in as administrator.Did you update or change or plug-in or remove anything else on your computer just before it happened? Photoshop relies on other system libraries to do things and maybe one of those changed.
No, I did not change anything; I was editing pictures - from a quadding trip where they asked me to shoot for them - and suddenly I started getting the message on most pictures.
Hard drives are not nearly full. (.99 TB free on media drive and 588 GB free on OS {C} Drive)
scandisk error check? I probably need that.. (I've had some problems with BSOD and had the BIOS corrupted recently that I had to flash the BIOS again. Could that cause something like this?)
How do you reset preferences? Is it the Ctrl + Shift + Alt key immediately after PS starts? I did that and it didn't fix it.
Saving in odd location? No, I don't think so; I save to the same place I save other stuff and I have a solid directory base and I always follow the same procedures. I save back into the same folder I open the file from and save back to the same filename + "edit". That way I can compare side by side and have a backup copy of the file.
The only USB device plugged into the computer is a logitech wireless combo of keyboard and mouse. (And a wired USB keyboard that sits to the side and that I use only when the batteries in my wireless dies.
I can't think of anything that has changed that would cause PS to act like this.
If I can't get it working soon, I'll re-install. I have the Production Premium CS4 version - can I just reinstall PS or would I have to do the whole suite?
Thanks!
PS. I don't know if I was clear enough on what I'm doing: I open anywhere from 1 - 20 pictures at once, and then do a quick level or curve adjustment and save to a different file name. The confusing thing is - some pictures I have no problem with, but others - even though I do exactly the same thing - this error message comes up. I'd say about half of my 107 pictures from the quadding trip refused to save.
It almost makes it seem like some pictures are corrupt or something - and yet, I'd be really surprised to have soo many corrupted images suddenly. -
CS6 Error: "Could not complete your request because of a program error."
I get the error "Could not complete your request because of a program error." anytime I try to open a .psd file someone has sent me.
This error is occuring in CS6.
Anything I can do?Hi Basedcade,
Do you know what version of Photoshop was used to create the .psd they are sending? II'd want to make sure the person sending the .psd is selecting the option to maximize compatibility when saving the .psd file. How is the person sending you the .psd file, email, etc.? Does the person sending it have an Adobe ID? If so, maybe have them upload the .psd and share it via Creative Cloud to see if it does the same thing when transferred that way?
-Dave -
I'm using Photoshop CC 2014. When I click on Define Custom Shape, there is an error box that says "could not complete your request because of a program error." How can I solve this problem or work around it? I've looked on the internet for answers but could find no solutions to this. The custom shape tool is 99% of what I use!
Consider resetting the Pen tool by right clicking here
and if that doesn't solve the problem a logical next step would be to reset your Preferences.
To reset Preferences:
If Photoshop is already open on your screen, close it (Quit). Then hold down Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and start Photoshop.
A dialog box will pop up asking if you want to delete the existing Preferences file (the "Settings"). Click Yes in the dialog box. The existing Preferences file will be scrapped and a new one will be created.
By the way, if "The custom shape tool is 99% of what I use!" have you considered Illustrator?
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