Can't Open iTunes Booklets

Hi,
I just purchased a cd that has an interactive booklet (Ry Cooder's My Name is Buddy) I can't open it. I've followed the iTunes "Help" and enable Flash. I've tried Preview and Adobe Reader to open what is labeled as a PDF.
Preview just says it can't open it, Reader says it may be corrupted but it looks like a generic splash screen.
Any ideas? How would I contact Apple to resend if a corrupted file?
Thanks,
Wx

Hello artsheffield
Delete the booklet and then download it again through your previous purchased section in iTunes. If that does not work, then report the issue to the iTunes Store.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

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