Can't open iTunes on new iMac
After migrating all my documents from a ProMac to an iMac I can't open iTunes in new iMac. "iTunes Library.itl cannot be read because it was created by a newer version of iTunes." When I select "Download iTunes" I get "No Updates available" and an unknown error (-42408)
Since it's brand new I'd call AppleCare and let them walk you through it. They will have you try things and you can give immediate feedback and they will take you to the next step. That would take us too long here. Apple's service is very good.
Similar Messages
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Why can't I open iTunes on new iMac?
My wife has a brand new iMac running OS X Lion. She already has an iTunes account which she accesses on a year old iPad. She can not access her iTunes library or even get the page to open on her iMac. Going to Finder - Applications, shows iTunes as one of her apps but it will not open. The iTunes icon is on her task bar but all it does is bounce when clicked on. The bar at the top of the window has switched to itunes ( showing controls- File, View, Edit etc) but no page opens. We are both newbies, are we missing something obvious?
Since it's brand new I'd call AppleCare and let them walk you through it. They will have you try things and you can give immediate feedback and they will take you to the next step. That would take us too long here. Apple's service is very good.
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Can't open iTunes on my iMac and when I try, the iMac freezes
Help!
2009 iMac OS Mavericks v 10.9.4
iTunes version 11.3
EtreCheck report below:
EtreCheck version: 1.9.12 (48)
Report generated July 14, 2014 at 9:30:28 PM PDT
Hardware Information:
iMac (27-inch, Late 2009) (Verified)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 2560 x 1440
System Software:
OS X 10.9.4 (13E28) - Uptime: 2 days 4:11:2
Disk Information:
ST31000528ASQ disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
}{?a (disk0s2) / [Startup]: 999.35 GB (489.14 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5680H
USB Information:
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
SAMSUNG SAMSUNG_Android
Dynastream Innovations ANT USBStick2
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.paceap.kext.pacesupport.leopard (5.9 - SDK 10.4) Support
[not loaded] com.paceap.kext.pacesupport.master (5.9 - SDK 10.6) Support
[not loaded] com.paceap.kext.pacesupport.panther (5.9 - SDK 10.3) Support
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9 - SDK 10.6) Support
[not loaded] com.paceap.kext.pacesupport.tiger (5.9 - SDK 10.4) Support
[loaded] org.virtualbox.kext.VBoxDrv (4.2.18) Support
[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.18) Support
[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.18) Support
[loaded] org.virtualbox.kext.VBoxUSB (4.2.18) Support
Startup Items:
VirtualBox: Path: /Library/StartupItems/VirtualBox
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] PACESupport.plist Support
Launch Agents:
[running] com.brother.LOGINserver.plist Support
[loaded] com.citrix.AuthManager_Mac.plist Support
[running] com.citrix.ReceiverHelper.plist Support
[running] com.citrix.ServiceRecords.plist Support
User Launch Agents:
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.google.keystone.agent.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items:
Garmin Express Service
iTunesHelper
Dropbox
Android File Transfer Agent
Internet Plug-ins:
WidevineMediaOptimizer: Version: 6.0.0.12607 - SDK 10.7 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 Support
QuickTime Plugin: Version: 7.7.3
CitrixICAClientPlugIn: Version: 11.7.0 - SDK 10.7 Support
OfficeLiveBrowserPlugin: Version: 12.3.5 Support
GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Citrix ShareFile Sync Support
Flash Player Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
7% WindowServer
2% Dock
0% fontd
0% HP Device Monitor
0% dpd
Top Processes by Memory:
156 MB mds_stores
152 MB com.apple.WebKit.WebContent
147 MB com.apple.IconServicesAgent
127 MB softwareupdated
82 MB Finder
Virtual Memory Information:
600 MB Free RAM
2.05 GB Active RAM
861 MB Inactive RAM
537 MB Wired RAM
3.72 GB Page-ins
0 B Page-outsPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
Can't open iTunes on new Tower - Windows 8 - Help!
My hard drive crashed and I had to purchase a new tower with Windows 8. I had Carbonite and was able to recover all my data. I have downloaded iTunes and it will not open. I have tried many of the fixes that I have seen on this site. Nothing helps! Anything new to try?
following this question. I have had to double click multiple times in the past - but it doesn't seem to want to launch. I am running windows 8.1. Fortunately we have another computer with XP on it and can access it.
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I can not open iTunes on imac . And My desktop freeze. OSX mavericks !
I think my iMac gonna be die. It's always freeze and I can not open Itunes. It's about a month. I upgrade lastest osx !
<Personal Information Edited By Host>Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
"The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." Updates were only offered by Apple when I'd open iTunes. Now I can't open iTunes. How can I access the newest iTunes as an update, not a new program?
this just started w/ me yesterday. I was running 10.5.3, and nothing changed - the message just appeard out of nowhere. I update to the latest iTunes 10.6 but the message is the same.
Sounds like probably some sort of Library file corruption.
The two options available in the message box are "Download" and "Quit". Download is useless because I'm already running the latest. Quit is pretty useless.
I was going to just create a new Library and re-import all my music. Of course, all my iPhone sync settings are going go have to be recreated. -
I can't open iTunes message says" can't read itunes library.itl because it was created with a newer version" thank you for any help!
My ipod did that all day yesterday then went into lockdown ! now the dam thing wont do anything !!!! its stuck in download mode!!!!!!!!!
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Can't open itunes created by newer version error
hi can anyone help with this error - can't open itunes as it was created by a newer version
You must have more than one version installed, though only one may be showing in the Dock if you use a Mac. CC now covers three versions, CS6 (8.x), CC (9.x) and CC2014 (10.x).
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Can't open iTunes after migrating new computer
Can't open iTunes after migrating my old powerbook to my new macbook pro. Get the error message: "The file iTunes Library cannot be read because it was created by a newer version of iTunes." Help!
Did you install the latest version of iTunes on the new PC? The usual reason for this is that you had a newer version on the old PC.
If you can't get it to work the simplest thing to do is to drag iTunes Library.itl and iTunes Music Library.xml from the iTunes folder to desktop.
Then start iTunes and use the following link to recreate your library.
http://docs.info.apple.com/article.html?artnum=93313
Note you already dragged the library files out of the iTunes folder. -
I can't open itunes when I click onn the icon the message I get is "error new itunes library"
I can't open itunes..when I click on the icon on my desk top I get the message" error new itunes library". I have windows 7.
Hi beachy85!
When you remove iTunes, your music on your computer (and your iPod, too) will be saved.
Let's try this:
Go to "Add or remove programs" in Control Panel.
Find iTunes and QuickTime from this list, and remove them both.
Then, download the Windows Installer Cleanup Utility to remove the remainging installation files.
For information on the WICU, see this:
Description of the Windows Installer CleanUp Utility
Then, go to this page, and QuickTime (get the Standalone version, not the one that includes iTunes in the pack):
QuickTime download
Then, install iTunes from this page here:
Download iTunes - 7.1.1.5
After you've done that, restart your computer.
Now, try opening iTunes again. Do you still get that error message, or not?
-Kylene -
I can't open itune because the file"ituned library.itl"can't read because it was created by a newer version of itune?how can i fix it
Update your iTunes version.
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I Can't open iTunes. When I attempt, the following message appears: You are attempting to add a new iTunes U collection but iTunes U is disabled. Would you like to enable iTunes U? If I click either yes or no, the same box just reopens. As far as I know, I have not done anything with iTunes U. The software is up to date and I have also reinstalled itunes. Any ideas?
Since this problem, I was able to reinstall again and reboot, and then 'stop' while the library was being opened (that was another window that I could not close, that would come up before the error message, this time I chose to stop it). Now only music I have purchased appears, none of my other >1,000 albums I manually added via my CD collection. About 10% are in different music folders (I don't know why they aren't in the same one), but the other 90% are missing. Any ideas??
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I have a new Mac and I migrated mi old one to this. I can not open iTunes because a message stating "iTunes Library.itl" can not be opened because it was created in more recent version of iTunes. There is not a new version to download. How can I fix this?
Go to iTunes > about iTunes. What version are you running? If necessary, hold down the option key while starting iTunes and create a new, test library so it will start.
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I can't get a web site to open on my new iMac?
I can't get a web site to open on my new iMac?
Are you using Safari? Have you tried an alternative browser - Chrome, Firefox?
Edit: What's the website - maybe it's down. -
HT1926 Latest iTunes software wont completely download and now I can't open iTunes at all?
Hi! I really hope someone can help me with this-
iTunes just had a popup that there was new software to install, so I chose the update to iTunes. The download was almost finished, but then it stopped and said there was a problem with the download (obviously) and to try to install it from within the program. Fine by me. Only, I can't open iTunes now?? It tells me that, "The item refered to by this shortcut cannot be accessed. You may not have the appropriate permissions."
I'm not even going to try and pretend that I know what that means, lol. I searched my entire computer for iTunes and every shortcut/folder/etc with 'iTunes' in it gives me an error message of some sorts. D:
I even tried to re-download iTunes from this site, but it gets halfway and then gives me error message 2324.
What do I do from here? I really don't want to uninstall iTunes (if it even still exists on my computer) because I'm afraid I'll all the modified song information that I just spent literately hours updating last week. >_<
-SicaSimilar problem here. iTunes11 notified me it was available. However, auto-update failed. So, I downloaded for manual update. That failed with "permission" message. I am administrator on this machine (WIN7). I tried uninstalling old version, but it failed with same permission issue. I now can't start iTunes... throws permission message. So, I'm completely dead in the water. Does this stuff get tested before it's shipped?
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