Can't Open iTunes-Quicktime error

When I last tried updating my iTunes I had to cut the installation short and ever since I haven't been able to start iTunes. It tells me that Quicktime was not found and to reinstall iTunes. I've tried reinstalling iTunes many times but it doesn't work. My computer says I have Quicktime so I don't know what to do. Please Help!!

I experienced this same problem and struggled with it for two weeks. I had uninstalled and reinstalled many times. I had even installed Quicktime and Itunes as standalone products but still could not get past that error message or the "find Quicktime.msi" message. What finally fixed it was uninstalling (again) both Quicktime AND Itunes. I recommend backing up your music files just in case. Info on how can be found on the Apple website. Then go to http://support.microsoft.com/kb/290301 and read about and install Windows Installer Cleanup. After installing it, run it and select any Quicktime, Apple and Itunes products only. You should include the MobileMe and Safari programs, as well as anything that is related to Itunes. If you are unsure, verify them first before selecting them. Once you know, select the programs from the ones Windows Installer Cleanup lists one at a time or hold down the Ctrl button and select multiple programs. Just be sure you are not selecting a program not related to Apple, Quicktime or Itunes. Once that is done, restart your computer and download Quicktime as a stand alone product (not with Itunes). Then download Itunes as a stand-alone product (not with Quicktime). I did not select Itunes as the default player, but I don't think it will make a difference. It FINALLY solved my problem. Apparently I had bits of the programs still on my computer after removing them, and it was messing up the new installations. Good Luck!

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the first thing that i check for when people report getting that message when they try to launch their itunes is a broken QuickTime.
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but I don't wanna uninstall it. Will be my Database be away?
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Hey Jack- Where did you find QuicTime 7.7 for Windows download? I can't find v7.7, all Apple website links lead me to QT 7.6.9 as I noted here: https://discussions.apple.com/thread/3239439?tstart=0

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Some required information are needed for us to help you.
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About a month ago I tried to copy a dvd on my computer, turned out the dvd was in very bad shape and I couldn't do it. A few days later, I tried to open my iTunes and I got the message, "iTunes has encountered a problem and needs to close." I can't remember how I discovered that my Quicktime was having problems, but when I tried to open Quicktime to see what was going on, it absolutely would not open. I've tried re-installing both. I've tried deleating both and re-installing, nothing works. I've actually only been able to delete Quicktime once. I keep getting an error message when I try to delete Quicktime. I'm not sure why I was able to once. I'm very frusterated and can't find my issue anywhere on the support site. Can some one help? I can't even find a phone number to call for help. Please help.
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RUNDLL
An exception occurred while trying to run
"C:\WINDOWS\system32\shell32.dll,Control_RunDLL"C:\Pro
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OK
It's looking for the QuickTime.cpl in the right
place, so that rules out certain complications
involved with installing a Codec Pack or another
program containing non-standard "QuickTime"
componentry.
So let's try swapping out your QuickTime.
Download and install the Windows Installer CleanUp
utility. then use it to clear any existing
QuickTime installation configuration
information from your PC (Launch CleanUp, find the
QuickTime entry in the list of programs shown in
CleanUp, select the QuickTime entry and click
remove):
Descrip
tion of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files
and folders.
1. On the Start menu, click My Computer (or
double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click
Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and
QuicktimeVR.qtx.
7. Restart your computer.
next, we'll try to get a fresh copy of QuickTime into
your PC by doing a repair install of
itunes.
switch off antivirus and antispyware applications
prior to the repair install.
go into Add/Remove and select itunes. click "Change"
and then click "Repair".
if the repair install goes through okay, restart the
PC and try launching itunes again. does it launch
properly now?
I tried your suggestion. I'm not very computer knowledgable, but I tried my best. I was able to install the Installer CleanUp Utility, which is where I thought I would have problems. So, I accomplished all that, I was able to make it all the way through deleting the QuickTime folder. When it came to navigating to the C:\Windows\system321. and remove the QuickTime.qts and QuickTimeVR.qtx. I had problems. I don't know if I was in the right area, but I went to the Local Disc and opened it, then opened the Windows folder, clicked on System32 and deleted anything pretaining to QuickTime. I re-started the computer, repaired the itunes file, with my antivirus off and re-started my computer again, but I still can't open itunes, I get the same message. I forgot to mention on my post that I don't know that much about computers, I just know the basics. But I do try to figure things out.
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Hi beachy85!
When you remove iTunes, your music on your computer (and your iPod, too) will be saved.
Let's try this:
Go to "Add or remove programs" in Control Panel.
Find iTunes and QuickTime from this list, and remove them both.
Then, download the Windows Installer Cleanup Utility to remove the remainging installation files.
For information on the WICU, see this:
Description of the Windows Installer CleanUp Utility
Then, go to this page, and QuickTime (get the Standalone version, not the one that includes iTunes in the pack):
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Then, install iTunes from this page here:
Download iTunes - 7.1.1.5
After you've done that, restart your computer.
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Hello jms1775,
And welcome to Apple Discussions!
Have you had a chance to look at this Apple support documented related to this issue? If not, it would be a good place to start.
http://support.apple.com/kb/TS1875
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