Can't Open more than One Internet Browser at a Time

I bought a Toshiba laptop this past spring which I use, offline, at the office. i've had a problem with it since the day I hooked it up to the internet the first time. I can't open more than one internet browser at a time. Windows 7. I had need to get online with it today and had forgotten about this problem.
I called Toshiba and they wanted to sign me up to some fee-based service. They said, without checking anything (or even asking me who I am, or what my computer serial number is) that I had a virus. Is there a virus going around that causes this problem? IF so, how could I possibly get it considering I bought this computer in a sealed box?
My AV software does not pick up any viruses. I use Avast.
Can anybody help me?
Thanks.

There's a handy reference for keyboard shortcuts here:
http://windows.microsoft.com/en-US/windows7/Keyboard-shortcuts
That Windows key turns out to be useful, try Windows-D to show the desktop
To open a new browser window, Ctrl-n while in the browser will probably work, or it your browser supports tabs, try Ctrl-t

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