Can't open Office documents from share on Windows 8
We have a problem with a customer that they can't open Office documents(Word,Excel etc.) on Windows 8.1 image on a network share. The error message is just that the document can't open.
The documents are on a sharepoint site and we can open the documents within the site and also we can open the Office documents on a Windows 7 image from the networkshares.
Also can't open the documents if i copy them to the local desktop.
I think there is a group policy for Windows 8 for this but I don't know for sure?
Anybody?
Hi,
As I understand, the issue is that customers can’t open office documents on windows 8.1 on a network share or copying them to the local desktop.
Per my test, I can open documents on windows 8.1 on a network share.
1. By default, Word doesn't trust files in temp directories from your browser. You can add the
network address and local address to the trusted list. From Word 2010/2013: Click File > Word Options > Trust Center->trust center setting->add new location.
2. You can create a shortcut on the desktop using the network address and then open the documents by that way.
3. To narrow down the research scope that you can create a new document library->Download a problematic file (an Excel workbook or a word document) to your local->Upload the local file to the new document library->do the same option to check if
the same situation will occur.
There is a similar case:
http://superuser.com/questions/693871/word-2013-wont-open-files-downloaded-trust-center
Best regards
Sara Fan
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected].
Hi Sara Fan,
Thanks for your reply.
I have added the profile to the trusted locations but without success. Also a shortcut is not working. I still can't open any Office document on that location(Error message: location ***.xxxx can't be opened). The problem occurs on every client.
1. Opening Office documents under local administrator account, domain admin account is working fine
2. Re-image the machine is not a solution
4. All locations use the same Windows 8.1 image through SCCM
3. When the user logon to another location(site) it's working fine and they can open Office documents so it seems site-specific
4. The problem is specific from 2 sharepoint shares. We can open office documents from other shares.
5. Can't open Office documents from the library on the sharepoint site(browser), but on another location it's working fine.
Problem only occurs on Windows 8.1 image with domain users. Other locations of this company do not have the problem. Note, every location have their own OU for users/clients.
Any other suggestions?
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