Can't open orf files in Photoshop CS5 with latest updates.

Hi folks,
I have a user having trouble opening orf files. When the problem was first brought to my attention we couldn't open nef files either. I installed the Adobe Camera Raw plugin and then the nef files could be opened but not the orf files.
Does anyone know why this would be and what can be done to fix the problem?
Thanks for any help you can give.

It may be that the camera is not supported by the camera raw 6.7 plugin for photoshop cs5.
(camera raw 6.7 is the newest camera raw plugin supported by photoshop cs5)
Is camera raw 6.7 the plugin you installed?
windows
Adobe - Photoshop : For Windows : Camera Raw 6.7 Update
mac
Adobe - Photoshop : For Macintosh : Camera Raw 6.7 Update
You can look at this list and see if it is
http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html
If the camera(s) are not supported by 6.7, then you can use the 8.7 dng converter to convert the files to dng copies, which photoshop cs5 should then be able to open.
windows
Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter 8.7
mac
Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 8.7
how to use the dng converter
Camera Raw: How to use Adobe DNG Converter - YouTube

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