Can't open secured documents on windows 7 domain client with mandatory profiles.

Question

While opening certain PDF files we have the problem that the user is presented with a message that he does not have the rights permissions. This happens twice, after that the users gets an empty page with the message the Adobe version might not be up to date. We use Acrobat Pro 10, but this also happens while using Reader 11.0.8. On our windows 2008 terminal services machine this could be fixed by giving the user rights on c:\ to create and remove a file. :O. On windows 7 this doesn't work probably because of UAC. But we've tried every solution to that available on the internet, disabling uac, changing uac options, changing rights on userprofile folders, changing rights on c:\ but to no avail. When using process explorer we can see it wants to create a temp file p328hkl.tmp or something like that on C but it can't and immediattely after is shows the error on screen.
Anyone who also has this problem or solved it? There are no problems with simple self made pdf files/scans but only with certain types of pdf files for which it tries to create a tmp file.
Thanks,
Peter

Answer 1

Hi Brogers,
Thanks for your reaction. We do have AppData redirection in place. We redirect AppData to a share on our data server which works perfectly fine for all other applications. The weird thing is that Reader/Acrobat try to write to C:\ which to my knowledge should not happen, is this maybe a fallback because it can’t write to a different location? Users have full control on their own roaming AppData but not on their local AppData that is made by windows itself while copying the mandatory default profile to C:\.
I might use the wrong term while saying secured documents. I’m talking about a document created by Raet/Youforce a web application for personal administration. The documents can be opened by other viewers than Acrobat/Reader but then only contain the background and not the text. In Acrobat/Reader they do open normally when Acrobat/Reader can create the .tmp file. Otherwise it will not display the file at all. I would attach such a document to see but since it contains certain info I am not allowed to do so.
I hope we can work out a solution for this.
Met vriendelijke groet,
Peter Gerritsen
Engineer
AndoBurg BV
Voorstraat 31
3931 HB Woudenberg
T 033 479 40 80
F 033 479 40 89
E [email protected]<mailto:[email protected]>
I www.andoburg.com<http://www.andoburg.com/>
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Van: brogers_1
Verzonden: vrijdag 19 september 2014 20:10
Aan: Peter Gerritsen
Onderwerp:  Can't open secured documents on windows 7 domain client with mandatory profiles.
Can't open secured documents on windows 7 domain client with mandatory profiles.
created by brogers_1<https://forums.adobe.com/people/brogers_1> in Enterprise Deployment (Acrobat and Reader) - View the full discussion<https://forums.adobe.com/message/6745441#6745441>