Can't print envelopes from Hallmark Card Studio 2014

I am using a HP desk top running Windows 8.1 64 bit . I previously ran Card Studio on a HP 6500 printer with no problems. Since installing the DeskJet 2540 printing cards presents no problem, they print perfectly. Envelopes do not print, they do not even feed. I made sure the Card Studio printer settings match the actual printer setting. I have also manually set the envelope size in the printer. Nothing seems to work. Going to Hallmark Tech just tells me I need to check to see if my HP drivers are up to date. Any suggestions? Thanks

Hi jcb2,
Welcome to the HP Forums!
What Operating System are you using now? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
To load the envelope, please see this guide, Loading Paper, Photo Paper, and Envelopes for HP Deskjet 1510, 2540, Deskjet Ink Advantage 1510, and....
To print on the envelope, please go to this guide, 'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing, select your Operating System, then select Printing envelopes.
Hope this helps, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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