Can't print on shared printer, Alert says "On Hold (authentication required)"

Mac Mini running 10.6.8 can't print using Mac Air running 10.8.5 with HP Laserjet 1022 USB connected. Both computers on same airport network. Both with latest updates and shared printer enabled. Same problem in other direction (Air to mini if printer connected to mini).
This worked fine a few days ago. Whats changed? Anybody?

This might help... I recently upgraded to OS X 10.9.1 and had the same frustrations with "paused for authentication problems. Luckly I just discovered that with the print sharing on in the computer that that has the direct connection with the printer being shared on the network and in this below screenshot, with certain persons selected, even an administrator, it puts a "no access" on the everyone option. In this status I get the "paused for authentication" on the print jobs being submitted from any networked computer. see below
I am taking it that the authentication the neworked computers are looking for is from the computer that is diretly connected to the printer and is sharing that printer to other users.
I've learned when you click the up and down arrow to the right of everyone you get either "no access" or "can print" option.
When the "can print" option is selected all the individual persons added gets droped, but at least now I can do a network print jobs from the other network connected computers and not get the "paused for authenication" problem. Hope this helps anyone with "paused for authent" problems ET

Similar Messages

I am getting a printer message "on hold, Authentication required" when directly connected (USB) to any printer I try to install to my MacBook Pro. Any ideas?

I am having trouble with printing from my MacBook Pro. After succesfully installing a printer, sending a print job results in a alert in the print que that says "on hold Authentication Required"
I am fairly new to Mac and have not the slightest clue what I am doing wrong. Please help!
Thanks, Slojon

After upgrading to OSX Mountain Lion on one of our home computers and having no difficulty with printer access for months, after a glitch involving loss of power, suddenly "On hold (authentication required)" started showing up.
When I deleted the printer and then tried to add it back using the default listing for the printer I got the message "Unable to download the software from the server at this time." I felt I was going backwards. The whole situation was maddening for a couple of days.
Details:
Older G5 Desktop Mac running OSX Snow Leopard wth an HP Color LaserJet 2550 attached via USB.
Early 2011 13" MacBook Pro running OSX Mountain Lion.
Airport WiFi network.
This is really two problems: how to add a printer successfully and how to print without authentication.
How to add a printer
Do not use the default listing for adding the printer that shows up in the popup menu, instead use the generic "Add printer" command, then select the printer and printer type from the secondary menu that comes up. This worked fine for me.
How to avoid the "Authentication required"
Software update on both machines.
Reset printing system (Option & minus "-" key) on both systems.
Add the printer back to the server (older G5 Mac in my case) system.
Ensure that both the printer sharing is selected for the printer and …
… that printer sharing is turned on globally in the Sharing System Preferences
Add the printer back to the client system
I was also able to work this through the CUPS system described in other posts (http://localhost:631) but I always prefer to let Mac OSX handle the UNIX details since I have greater confidence I won't be inadvertantly messing something up.

Print status "On Hold (Authentication Required)"?

After upgrading to 10.5.2, I am now unable to print to the networked laser printers in the Windows network at work. I can see the printers on the domain, but when I try to print nothing happens. When I look at the print status it says "On Hold (Authentication Required)". Printing worked just fine on Tuesday before the software update. I provide my network password but nothing changes. Does anyone know how to solve this problem?

Is there any way to get access to the beta release? Apple pushing out an update that breaks my ability to print anything on a windows network is a MAJOR roadblock. Deleting the printer queue didn't work. I spent two hours of my free time at the local Genius bar and we did get the CUPS workaround (setup the printer using CUPS) working, although it's a crappy solution since it can expose my domain password to someone who visits the right dialog. (Within this thread, I post what I and the fellow at the Genius Bar--yay Bell Square!--did to get this to work: http://discussions.apple.com/thread.jspa?messageID=7097469#7097469)
Please tell me that Apple will be adding a test case for this into their regression test suite. I'd hate to see this problem crop up in the future. I like using Apple products but I'm worried because I'm seeing a lot of quality issues in the software: Mail doesn't populate the ICalendar automatically with calendar events despite checking that setting, right clicking on an ICalender item in an email doesn't always give you the option to view in ICalendar, editing ICalendar events doesn't always work (edit option missing) until you close and restart ICalendar, problems with IChat which I won't get into right now.
My sense is that these are bugs in features that probably worked at one time during the software life cycle but degraded (regressed). This is definitely the case for printing since it did work in 10.5.1. This leads me to believe that Apple doesn't have a good handle on quality, and also points to that Apple may not be using good agile development practices which would allow them to do quick deliveries (such as test automation).
I as a consumer then suffer. If Apple would like help implementing better software practices such as test driven development, automated unit testing, automated system testing, then please contact me.
I'd love to help a company I admire. You have great vision. Your products are OK, though could great if the quality was better. I hope Apple is using great software practices behind that, but from what I see, it doesn't. Sometimes, when I'm pull into the Apple franchise to enjoy a hamburger, I end up getting one that was made from squirrel meat because of problems in the kitchen.
Squirrel go down nearly as well as beef.
Lance Kind
<Edited by Moderator>

Pages 2.0.2 won't print to shared printer

help! i'm at the end of my rope here.
pages used to print to my shared printer no problem. but since a hard drive failure in my powerbook g4 1.33 it's been no dice.
since getting the hd, everything has been reinstalled: 10.4.8, epson printer drivers, iworks; EVERYTHING. other apps print to the shared printer fine. (the shared printer is on a home network, connected to a mac pro. access via a wireless router (dlink))
i tried resetting the powerbook's PMU/PRAM. still, a popup window says: "error while printing."
when the PB is directly connected to the printer 'pages' prints fine, only to the shared printer. nothing on the network has changed at all. (except one of my attempts to fix this was to reset the printer system on the mac pro)
i've tried all the suggestions in the forum (searching for 'pages print error'), this includes turning off duplicate fonts with fontbook, resetting the printer system on the PB in various ways as suggested, deleting pref files and the like.
steps to print involve these:
1. open pages.
2. open file
3. select print, select shared printer.
4. click print.
5. a slight pause for about 1sec then the error message comes up: Error when printing.
any subsequent try at printing the same file or another file the message pops up immediately with no delay.
what am i missing? is there something on the network side?
i can't think of anything else to check. i've looked at apple support articles till the wee hours of the morning.
can someone offer any suggestions? you would have my undying gratitude!!
cheers and happy holidays,
sean
2.66 Mac Pro, PB G4 1.33Ghz Mac OS X (10.4.8) Wacom tablet (Intuos2 & Grapphire2)

hey folks,
i've used app zapper to delete pages and then re-installed it. same thing happens. no luck.
are there any other setting that pages might access? does PMSessionValidatePrintSettings refer to Print Manager?
could it be permissions on the print manager's plist file? i'm just guessing as there was a slight name change on her user name when her settings, etc. were imported thru the migration assistant after the hd failure. it's a guess as i've run into this problem when switching from my PPC to the Intel. my user name went from seanw to sean and some of my apps were still labeled with the old "seanw" as the owner. (this was because i dragged and dropped some stuff instead of using the MA as i didn't know it existed.)
if no solution presents itself how would i go about transferring my wife's user profile to another, new profile with out too much headache?
would i create the new user and use MA to transfer her stuff from her backup?
thanks for the suggestions, you have no idea how much this is appreciated.
cheers,
sean

Unable to Print to Shared Printer

Running 10.6.4 on both my Mac Pro & my Macbook Pro. Both computers on an ethernet LAN through Airport Extreme.
HP Laserjet 4000 networked via LAN (Ethernet) & I can print to it from both computers.
Epson Stylus Photo R320 connected to Mac Pro via USB hub. Set up as Shared Printer under Print & Fax and Sharing in System Preferences.
Cannot print to the Epson from the Mac Book Pro. Page is sent to the Epson but the printer will not connect.
Appreciate any suggestions!
Many thanks.
...John

Both computers are up & running.
The Epson is connected (USB) directly to the Mac Pro.
On the Mac Pro, I have turned on Printer Sharing (Sharing Panel of System Preferences) followed by turning on the check box for the Epson.
I then went to the Print & Fax Panel & turned on the “Share this Printer” checkbox for the Epson.
I am attempting to print a document on the MB Pro to the Epson printer.
The Epson shows up in the list of printers.
On clicking on the PRINT box, the Epson Printer icon appears in the dock (bouncing) but the document is noted to be “On Hold (Authentication Required)”
I have gone back to the Sys Preferences, repeated the above steps, restarted both computers.
The problem remains.
Hope you can help!
...John

I can't use home sharing because it says Bonjour is not enabled. So I went to administrative tools and started it. Restarted my computer and home sharing still isn't working

I can't use home sharing because it says Bonjour is not enabled. So I went to administrative tools and started it. Restarted my computer and home sharing still isn't working

I have also tried repairing Bonjour in adminstrative tools and still a no go! Frustrated!!! Looking for another idea

Can't connect to shared printer on Windows 7 Pro x64

I have a print server on Windows 2008 Standard and I have drivers installed for both x86 and x64 archs. The ricoh printer seems to work fine on windows 7 pro x64 but the hp printer will not work correctly. It seems to download/install the drivers but when actually connecting to the printer it errors out.
It says cannot connect to printer.
I can add the printer manually if I use tcp/ip printing instead of connecting to the shared printer. I can't figure out why its not working. Has anyone else seen an error like this? I'm not really sure what is causing this issue.
Thanks!

Hi,
Thanks for the post.
Please also let us know the exact model of this HP printer.
If possible, please reproduce this issue on the Windows7 client and collect the relevant information for further research.
Step 1: Download Process Monitor
======================
1. Please download the Process Monitor at http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
2. Extract the zip file to Desktop.
Step 2: Clean Boot
=============
Let's disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:
1. Click "Start", go to "Run", and type "msconfig" (without the quotation marks) in the open box to start the System Configuration Utility.
2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
3. Click the "Startup" tab, click "Disable All" and click "OK".
4. Click "OK" to restart your computer to Selective Startup environment.
5. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
6. Check whether or not the issue still appears in this environment.
Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We may still manually run these programs later.
Step 3: Collect the Information
=====================
1. Open Procmon.exe (Process Monitor).
2. Reproduce this issue.
3. After that, please click Capture in the tool bar (or directly press Ctrl+E) in Process Monitor.
4. Click Save, in the prompt window, selects “All Events”.
5. Click Browser Button (The button is right to “Path”), in the prompt window, click Desktop, type “test” (without the quotation marks) in the File Name box and press Enter.
6. Find the file, right-click on this file, click "Send To", and click "Compressed (zipped) Folder".
For your convenience, I have created a workspace for you. You can upload the information files to the following link. (Please choose "Send Files to Microsoft")
Workspace URL: (https://sftasia.one.microsoft.com/choosetransfer.aspx?key=7f161e43-e9d9-4654-9077-88c9f57137c6)
Password: YK]yhkqqV0L
Note: Due to differences in text formatting with various email clients, the workspace link above may appear to be broken. Please be sure to include all text between '(' and ')' when typing or copying the workspace link into your browser.
Hope this helps.

Why can't I access shared printer options anymore?

I have an iBook that I use to print wirelessly to the printer connected the iMac. Previously I had no problem accessing all available printer options.
Now, for some reason it's changed. When I attempt to Print and after choosing Shared Printers like before....
I'm only able to choose what appear to be generic options.
Needless to say it's very frustrating and quite inconvenient. Is there anything I can do to ensure full access again?
iMac G5 20", 2.1GHz, 250GB HD, 1.5GB ram, iBook G4 1.33Ghz, Mac OS X (10.4.9) Maxtor 200GB onetouch III, 6mb DSL, Linksys WRT54G, iPod Nano 2G

Try installing the same driver on the iBook as that installed on the iMac. Run the same Canon iP3000 installer first and then add the printer via the Printer Setup Utility, selecting the Shared Printer in the Default Browser view.

Can't connect to shared printer

I have a Brother DCP 7020 laser printer. I've recently changed my ISP, which changed the IP address my TimeCapsule router is using. It use to be 192.168.1.1. Now it is 10.0.1.2. Since the IP change, my Macbook Pro can no longer print to the printer. Here is my setup:
Printer connected to Vista machine via USB and shared. MBP connects to printer wirelessly. I've setup the printer once again on my MBP, which I had to do since the IP has changed. However, when I try to print, I get this error:
Connecting to printer...
Unable to connect to printer...
The printer IP is 10.0.1.15. The Vista machine is 10.0.1.5. Here are my ping results from the MBP:
[to vista machine]
Ping has started…
PING 10.0.1.5 (10.0.1.5): 56 data bytes
64 bytes from 10.0.1.5: icmp_seq=0 ttl=128 time=6.500 ms
64 bytes from 10.0.1.5: icmp_seq=1 ttl=128 time=8.090 ms
64 bytes from 10.0.1.5: icmp_seq=2 ttl=128 time=7.827 ms
[to printer]
Ping has started…
ping: sendto: No route to host
ping: sendto: Host is down
ping: sendto: Host is down
ping: sendto: Host is down
ping: sendto: Host is down
The vista machine also can't ping that IP. I've since changed the printer to IP 10.0.1.5. However, on the MBP, it is still ipp://10.0.1.15. I recall from the previous setup, it used a url with the format: smb://. Any ideas how I might get it to use that type of url, or any other suggestions?

I have a Brother DCP 7020 laser printer. I've recently changed my ISP, which changed the IP address my TimeCapsule router is using. It use to be 192.168.1.1. Now it is 10.0.1.2. Since the IP change, my Macbook Pro can no longer print to the printer. Here is my setup:
Printer connected to Vista machine via USB and shared. MBP connects to printer wirelessly. I've setup the printer once again on my MBP, which I had to do since the IP has changed. However, when I try to print, I get this error:
Connecting to printer...
Unable to connect to printer...
The printer IP is 10.0.1.15. The Vista machine is 10.0.1.5. Here are my ping results from the MBP:
[to vista machine]
Ping has started…
PING 10.0.1.5 (10.0.1.5): 56 data bytes
64 bytes from 10.0.1.5: icmp_seq=0 ttl=128 time=6.500 ms
64 bytes from 10.0.1.5: icmp_seq=1 ttl=128 time=8.090 ms
64 bytes from 10.0.1.5: icmp_seq=2 ttl=128 time=7.827 ms
[to printer]
Ping has started…
ping: sendto: No route to host
ping: sendto: Host is down
ping: sendto: Host is down
ping: sendto: Host is down
ping: sendto: Host is down
The vista machine also can't ping that IP. I've since changed the printer to IP 10.0.1.5. However, on the MBP, it is still ipp://10.0.1.15. I recall from the previous setup, it used a url with the format: smb://. Any ideas how I might get it to use that type of url, or any other suggestions?

How can I add a shared printer USB plugged to the Time Capsule (on a windows vista PC)

Setting up an airport network was very easy, and is very intuitive and friendly working on a mac. However, I tried to install the shared printer remotely on a windows vista PC and... well, that's a diffrent story. Can anybody help? Thanks!

If you have not already done so, you will need to download, install and run Bonjour for Windows on the PC.
If you have already done this, what error messages are you receiving?
http://support.apple.com/kb/dl999

Can no longer print to shared printer on mac running 10.5

We have an old G5 that we use to share a printer between various macs all running 10.9. I recently upgraded the G5 to 10.5 to see if that helped with some issues we had, but now that we can no longer print to the printer.
What I have done so far:
#1 Updated the printer drivers on both 10.5 & 10.9 macs.
#2 Reset printing System on both 10.5 & 10.9 macs.
#3 Readded the printer to the 10.5 Sys Pref > Print & Fax using actual driver
#4 Readded the printer to the 10.9 Sys Pref > Print & Fax
If I do the last step by using "Add printer or scanner" option...
...but use the Generic Postscript Driver I get: Looking for Printer > Connected to Printer > then the error "Stopped on server [G5's name] - No pages Found!". The job does appear on the G5 in the printer queue.
...but use the actual driver I get: Looking for Printer > Connected to Printer > then the error "Stopped on server [G5's name] - Unable to write uncompressed document data: Operati...". The job does appear on the G5 in the printer queue.
If I do the last step by selecting the printer under "Nearby Printers" I get "Unable to download the software from the server at his time".

There are some differences in sharing but it will work. I have a G4 that I use as a server, too.
First, tell me what printer model. There are driver differences, too.
At the heart, CUPS (the print control subsystem) uses IPP as the print sharing protocol. That part hasn't changed. So I recommend, for troubleshooting, setting up the printer on the client using IP printer > IPP protocol.
Here's a guide:
1) On the 10.5 print server, use a browser and point it at the CUPS admin web page athttp://localhost:631
Go to Printers list and find the queue name from the left side of the page next to the printer you want. Also note the IP address of the server Mac.
2) On a client, Add the printer as an IP printer > IPP protocol, and enter the IP address and queue name you noted above.
3) Select the generic postscript driver (on client Mac)
(after reading your second post, I want to remind you to set the server to use the correct driver.)
Finish and try it.

Can no longer see shared printer

Our home office setup consists of my MPB (now running 10.5.8), a G5 iMac running 10.3, and a G4 iMac running 10.2. The printer (HP DeskJet 970Cse) is direct-connected to the G4 via USB, and is shared.
After upgrading the MBP to 10.5, it can no longer locate that shared printer. Any suggestions?

problem solved. Answer was here: http://support.apple.com/kb/HT2275.

Can't see windows shared printer

Hi,
Just joined a small company that is all windows based. So if I want to keep using my Mac, I need to resolve a couple important issues. One of them is printing to the office printers. The office is set up to use a PC running windows 2000 connected to the printers in question. The printers are all shared by this PC and everyone accesses them through.
The problem I am having is that when I go through the printer utility and select more printers, I can find and connect to the designated PC for printing. However, after connecting to it, there are no printers visible to select for setting up.
The printers that are highest on my list are an HP1300 and HP5000. I believe the HP1300 is connected via USB.
I saw the post mentioning potential problems with the drivers and to get hpijs.
But is that the reason I can't even see the shared printers?

drmoque wrote:
...But is that the reason I can't even see the shared printers?
No. While you will need the hpijs, Foomatic RIP and Ghostscript software to print to the USB shared printer, they are not needed to see the shared printer.
When you opened (double-clicked) the Windows 2000 print server, were you prompted to authenticate? If you didn't authenticate, then this could explain why the shared printers are not being displayed, as you are probably connecting as a guest and this account has no access to the printers. You will need to ask for an account to use, or have one created for you so that you can see the printers.
The other thing you may need to check is if the 2000 PC is part of a domain rather than a workgroup. If it is a domain, then the account name that you use to authenticate to it has to include the domain name, such as domain\accountname.

MacBook can't always see shared printer

It's making me nuts. My Epson Stylus C84 is connected to and shared by my G5. When I want to print wirelessly from my MacBook to that printer, it's rare that the printer will show up on the list.
Then, all of the sudden, the "Shared Printers" item will appear and the Stylus C84 is now listed. When it's not listed, there's seems to be almost nothing I can do to "find" it.
My daughter's old beige G3 running Panther sees the shared printer all the time, every time, also wirelessly.
Any cures?

yeah your AIM would be affected if it was airport is what im thinking is maybe the printers wireless card might not be able to handle 3 computers try this....
If theres a reset button
1.If theres is a reset button on the printer press it
2.unplug all cables and plug them in while holding the rest button
If theres no reset button
1.Unplug all cables then go to your wireless router and take the wires out of it and press the reset button on the back
2.try reinstalling the printers software on your computer

MacBook won't print from shared printer on Windows computer

I've been trying all day to get my MacBook to print through my wireless workgroup network. I've found detailed instructions here http://macs.about.com/od/macwindows/ss/sharewinprttig.htm. I have a Canon Pixma MX330 Printer hooked up to my Windows XP Computer. The PC is hooked up to a cable modem and wireless router which I have been successfully able to use for internet for the past 3 years. I have a white MacBook with OS X 10.4.11.
I have completed all the instructions at the website stated above without any problems. The problem is that when I try printing something, nothing actually prints. My MacBook acknowledges that there is a printing in progress, the job is sent to my PC which signals that there is active data transport throughout the workgroup, AND my printer lights up. BUT the Printer utility on my Mac says the job is completed before anything actually prints. My printer doesn't signal any errors and neither does the PC. It seems as though the job has been completely lost in cyberspace.
Its been a hassle to print something from my computer for the past 3 years (my old printer wasn't compatible with Macintosh and I just got a new one), having to email it to myself then open it up from the PC to print and today I've decided to put all my effort into solving this problem.
I'd greatly appreciate any help. Thanks.

Hello Sarah897 and welcome to Apple Discussions.
When you have a Windows computer sharing its USB connection, you cannot use the drivers supplied by some vendors, and Canon is one of those. This is due to the Canon driver software for Mac OS X only being written to work with a direct USB connection. It will not work when shared by a Windows computer. (This is step 13 on page 4/5 of the link you posted. Also, this step is not entirely correct - or up to date - GimpPrint is long be renamed to Gutenprint)
So you will need to look at using a CUPS-based driver, such as those offered by Gutenprint. And in most cases the Gutenprint driver will work fine, providing your printer model is supported. And that could also be your issue here if you using a Gutenprint driver already. Looking through the list of supported printers with the latest version of Gutenprint, the MX330 is not listed. So you would have to look at using a different model of Canon driver within the Gutenprint list to see if you can get the printing to work - but this could take a lot of time and use a lot of paper and ink.
I would actually you look at purchasing an Airport Express. With this connected to your wireless network, you could connect the MX330 to the Express's USB port and then use the Canon provided OS X driver - no need to find a compatible driver while the good folks at Gutenprint get around to supporting this new model. The other benefit of having the Express is that you don't need the XP computer to be turned on in order to print from the Mac.
HTH
Pahu
Message was edited by: PAHU

Can't print on shared printer, Alert says "On Hold (authentication required)"

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