Can't purchase home network defender after trial. Can anyone help??????
I get an error page that says: Due to the instability of your Internet connection, we cannot process your request. Please try again in a few minutes I talked to 2 live techs and still no help. The first guy said that I had to buy network magic for hnd to work. I told him that in the FAQ page it says you do not have to buy network magic in order to use hnd. he said that was incorrect and it will work if I buy the program. So I paid for network magic and what do you know I still get the same error page. so I talked to the second live tech and they gave me the support number for network magic. When I called them the guy said that I didn't need network magic to use hnd. He was nice enough to give me my money back. He said that I would have to talk to someone at linksys support to help me. Well I think I am done with that. No one knows how help me and it seems like they don't care to help me buy their own product. I used hnd during my trial and loved it. I also talked to trend micro and they said they don't support hnd and just gave me a web link to linksys support page. So it seems like no one from linksys or trend micro can help me buy their product. If anyone is out there that can help me let me know. They have a customer waiting at their door. Or maybe I should just return the router and by a different brand.
Solved!
Go to Solution.
I just want to send out a special thanks to Spencer. For anyone else who is having problems with HND Spencer is the man. He stuck with me the whole way and made sure that there was going to be a resolution. And I am happy to say that I have purchased HND and its activated. All you need is a little patience and Spencer can work it out. I work in the customer service business and must say Spencer is top notch. Thanks again Spencer for all your time and effort. And for everyone else I highly would recommend getting Home Network Defender. It's a great product with awesome protection and unrivaled parental controls. If you have kids and want to feel safe that they are not getting into trouble on the internet. Or worried about them messing up your computer with viruses or spyware. HND is a no brainer!!!! Great product!!! Thanks Linksys and Trend Micro.
Chad
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ID and password won't let me into Home Network Defender
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Cheers!I have similar problem.
When I tried to login i get following message "HND is registered to a different user account please try again ".
I spent one hour chatting with online support of linksys and got directed to Trend. Yester day I spent one hour with Trend to get "kicked" back to Linksys support.
This time (my third attempt) on phone support with linksys I spent another one hour resetting router WRT610N to factory default and reinstalling the software. Then got transfered to "Tech specialists". I was given an offer to remotely 'try' to fix for "additional cost" or can guide me.
At this time I have two softwares worth for a total of $100 that is not doing its work and I was given an option to fix remotely for 'additional cost". When asked about this to the agent, received a 'curt' reply that it is optional to spend.
Anyway eventually even this guided service did not work after once again reinstalling the software for the second time. I was then directed to "Purenetwork" saying they manufacture Network Magic software and they can reset from the server.
My fourth call with "Purenetwork" costed me another 1 Hour uninstalling the software, resetting the Router. Finally I was told this is a unique problem for which I will get reply once they discuss internally and find an answer. No time lines comitted. After more than 24 hours from my last call, I do not have any answer to my problem.
After seeing this many treads on HDN, I am surprised to see such product amd support from Linksys.
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Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
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http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
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~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
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