Can't receive calls on my new Iphone 3GS

I'm a new Telus customer since yesterday. I can't receive any calls on my Iphone 3Gs except if the caller is on the Telus network.
Telus confirmed that this ain't a network problem. They beleive it might be a problem whith codes inside the phone? Sim card maybe?
At this time, the technical support at Telus can't help me since their system is down.
However, I was with bell before and transfered my phone number to telus...could that be one of the reason?
Anyone experienced the same problem?

I bought the I phone on the 5th From Telus, I can not recieve calls. When I call it it says "the number you have called can not be completed as dialed", When I turn my I phone off than on I get a message saying "SIM has sent a text message" three times and then "ME has registered a temporary error". Does anybody know anything about this?
P.S.
I am going into Edmonton tomorrow and I am going to stop at the APPLE shop in West Ed mall and see what they say or can do.

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Hey K1978,
Thanks for the question. I understand that you are having cellular connection issues with your iPhone 5. The following troubleshooting assistant may help to resolve this issue:
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http://www.apple.com/support/iphone/assistant/calls/#section_1
For more in-depth troubleshooting, see the following article:
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http://support.apple.com/kb/TS3780
Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.
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2. Restart your iPhone.
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5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
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9. Contact your carrier to:
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If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.
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Can't receive calls on my new Iphone 3GS

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