Can't receive calls on my new Iphone 3GS

I'm a new Telus customer since yesterday. I can't receive any calls on my Iphone 3Gs except if the caller is on the Telus network.
Telus confirmed that this ain't a network problem. They beleive it might be a problem whith codes inside the phone? Sim card maybe?
At this time, the technical support at Telus can't help me since their system is down.
However, I was with bell before and transfered my phone number to telus...could that be one of the reason?
Anyone experienced the same problem?

I bought the I phone on the 5th From Telus, I can not recieve calls. When I call it it says "the number you have called can not be completed as dialed", When I turn my I phone off than on I get a message saying "SIM has sent a text message" three times and then "ME has registered a temporary error". Does anybody know anything about this?
P.S.
I am going into Edmonton tomorrow and I am going to stop at the APPLE shop in West Ed mall and see what they say or can do.

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