Can't register my iPad mini Retina with Apple Support

When I try to register my iPad mini with the Apple Support in my profile page, it says that my serial number is already registered to another Apple ID, and to check to see if I've got any other IDs. I ordered this directly from Apple when it was released, and it had never been opened. I contacted Apple, and their records show that it's registered to me. But I'd like to register it online so I can submit questions and any maintenance requests, which I can't do because I can't register it. Has anyone else had this problem?

I tried. They said their records showed that the iPad was registered to my Apple ID. They had no explanation why my serial number couldn't be registered. Felt I was getting the run around so I thought I'd toss it out to the community.

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