Can't restore DV7 with disks purchased from HP

HP Pavilion dv7-4173us Entertainment Notebook PC, Windows 7 Home
This spring I had an internal kernel error and sent my pavilion back to have it fixed.  When I got it back it worked but I couldn't use the online help as it wouldn't connect.  Recently I got the Fedex Virus on it I downloaded Malwarebytes and got that cleared up but got a bad update from Microsoft so I restored it to a previous time.  It's still fubar in that I cannot access my documents or anything else like that.  I want to restore it with the disks I got from HP but they don't work. I've tried starting the computer with the first disk in and it wirred a bit but only came up asking if I wanted to open it to look at the files.  I'm at a loss as to what to do now.  Quite frankly, I'm considering using a sledge hammer on it and just chalking it up as a dud.  Anyone know how to actually get this thing to work?  The disk just says to insert it and follow the onscreen directions which have yet to appear.  Thanks.

Hi,
I would try wiping the Hard Drive first and then reinstalling the Operating System.
Download and install Killdisk on the link below - ( this application will write zeros to the entire drive ).
http://software.lsoft.net/KillDiskSuiteFree-Setup.exe
Download and install ImgBurn on the link below.
http://download.cnet.com/ImgBurn/3000-2646_4-10847481.html
Go to the Kill Disk application you have installed in All Programs, open the main folder, then select Bootable Disk creators and from that select Bootable DOS CD Creator which will burn the bootable ISO to a blank CD.
During the next process do not worry about any warnings as your Recovery DVDs will reformat the HDD.
Insert this CD in to your PC that is unable to load Operating System properly. Shut the notebook down, then start it again to boot from the Killdisk CD and follow the on screen instructions for Kill Disk.
A brief description of the process is here Killdisk.
Use this to wipe the whole of the Hard Drive, highlight (80h) and press f10 ( you will also have to type a confirmation and hit enter ) - ( this will make sure you include all partitions and then start the process - this may take a couple of hours! ). 
When the process is complete, remove the Killdisk CD and try the installation again.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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