Can't run or uninstall spotify

I'm on Windows 7 64bit. I'm trying to get Spotify Desktop up and running on my work laptop. I was able to run Spotify once, immediately after installing it. Then, I closed it by accident and I started to get a crash when launching Spotify and have not been able to run it since. So, I tried to uninstall but that didn't work. I deleted the contents of the Spotify folder under appdata\roaming and reinstalled. Now, I get a different error and Spotify still crashes when trying to uninstall. The error that I am getting at this point is "An internal exception occured (Address 0x1337ec1). Please contact [email protected]" I have tried searching Google for suggestions on how to proceed but haven't had any luck so far. I am not sure if it is worth mentioning that my system is using hard disk encryption security software, but I am not sure why this would prevent Spotify from running. Thanks for any suggestions.

Hi resaebiunne, I think this is difficult to troubleshoot as it seems specific to your environment. Also, the error message seems to be undocumented (at least here on the forums) so there's no past history that can help us help you. Here is the link to contact Spotify support: https://www.spotify.com/about-us/contact/contact-spotify-support I hope they can help you sort this out! Please post back here if you find a resolution. Thanks,Kitty

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Can't run or uninstall spotify

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