Can't save or send a scanned image from mac using OS X 10.9.4 image is completely black

I've recently updated my MacBook pro to  OS X 10.9.4 and I can no longer scan and save images from my HP printer  I have HP photosmate premium C310.  When scanning the image will appear on the screen but once saved or emailed it is just black.   Any ideas as to why?  All the current updates have been made to my limited technical knowledge, but I did just run a check and it seems updated.

Hi,
Follow the workaround below to scan using Image Capture or Preview. the HP Scan application is not available for your printer for 10.9:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c04028214&lc=en&jumpid=reg_r1002_us...
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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