Can't scan from Imac to HP printer???

I'm running an Imac with 10.5.6 and wi-fi to my HP 'All-In-One' printer. Everything works great except I can't scan. Some time ago HP support told me to connect to the HP with an ethernet cable when scanning and that worked, but no longer. Spent 3 hrs on the phone with a senior HP tech, new downloads, etc, but no go. Also tried hooking up to HP with an USB cable, didn't work either. He suggested might have a problem with my Mac 'tween files' and speak to Apple. Spent two hrs with them on the phone trying everything. No go. Any ideas?

My friend had the same exact problem. The HP all-in-one printer he had wouldn't work properly when trying to connect via wifi.
He was on the phone with HP and got the run around. Eventually he found that the only way to really use the HP all-in-one was to connect to USB.
Oh and that problem of failure after wifi to USB, he had to delete and readd the printer to the mac again.
Sorry if this is not the best answer but it is all too familar.

Similar Messages

How can I scan from my HP printer to e-mail on my Chromebook?

How can I scan from my HP printer to my Chromebook?

Hello ermingarde,
I understand you would like to scan from your HP Printer to your Chromebook. I would love to be able to help you with this, but require a little more information:
1. What is the exact model number of your Chromebook? Click the link to find out:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00033108&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...
I will watch for your reply.
Thanks in advance,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HT3669 Can't scan from my HP Office Jet 6700 (Fax) to my MacBook Pro

Hi there, I can't scan from my HP Office Jet 6700 (Fax) to my MacBook Pro. I've tried all of the tips I've found online but when I try to 'Enable Scan to Computer' it says that there is a communication error. Anyone got any tips for me?

Hi,
Both printer and computer seem to be on same network.
Please download and run the following utility to troubleshoot on the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&jumpid=reg_r1002_usen_c-0...
Also download and install the firmware update from the link below.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-89897-4&cc=us&dlc=en&lc=en&...
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

I can't scan from my HP Photosmart C4440; not direct from the scanner to pc nor vice versa

I can't scan from my HP Photosmart C4440; not direct from the scanner to pc nor vice versa, Please help me ASAP, Thanks everyone, I'm stuck with a homework!

Hello @Roberto3 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having issues scanning. I'd like to help!
Are you able to make a copy as opposed to a scan?
Do you have any errors come up when scanning?
I'd recommend starting with a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Can't scan from Office Jet Pro 8600

I can't scan from my Office Jet Pro 8600. I'm connected to my home Verizon Fios wireless network. I'm running Windows XP. The printer works fine, but I can't scan. When I use the display on the printer I get a "No Computer Found" message. When I go to find the scanner on the Control Panel/Scanners & Cameras - I can see the printer listed, but when I click on the printer, I get a message that reads: "The scanning software could not be found, or your scanner is not connected. Please make sure your scanner & your scanner software are properly installed." So then I use the HP Print & Scan Doctor to download to "Get Installer" presumably to download the software. After the software downloads, there is no difference. I still can scan, & the network is not seeing the scanner. What gives?

Hello,
I see that an issue has popped up that pertains to NOT being able to scan.
Please click on the following link that troubleshoots A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Please feel free to write back with any additional questions or concerns.
Thank you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

I can't scan from my Canon Pixma 882 after installing Snow Leopard 10.6.3. How can I get my scanner to work?

I can't scan from my Canon Pixma 882 after installing Snow Leopard 10.6.3. I did get the printer to work after downloading the printer software from Apple. I used to have 10.4.1. How can I get my scanner to work?

Check here to see if there is an updated driver available for it:
Printer and Scanner software available for download:
http://support.apple.com/kb/HT3669?viewlocale=en_US

How do I configure my MacBook Pro to recieve scans from a Brother JW4510 Printer?

How do I configure my MacBook Pro to recieve scans from a Brother JW4510 Printer?

Set it up in System Preferences > Printer by adding a printer. The Mac should find the right driver and add the scanning driver also.

Can't Scan from HP Officejet 7580

Can't scan from my HP Officejet 7580. Use to work just fine, and I have not changed anything I can think of that would affect it. Now I get message "Unexpected Internal Error Has Occurred". I did all the suggested solutions...checked all connections, reinstalled software, rebooted, disconnected/reconnected, and also verified Ditigal Imaging Monitor is active. Nothing helps.
Thanks for your help. Also I think I am suppoed to be abel to scan from Photosmart, but don't see a scan option. Thanks for your suggestions on this also.

Is the 7580 connected via network? USB?
Which OS?
Does the error message indicate the following?
An unexpected internal error has occurred. Click OK to close the program, and then try one of the following:
- Restart the program.
- Restart the PC and then try again.
- Reinstall the Photo & Imaging Software and try again.
Try this: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-65961-4&lc=en&dlc=en&cc=us&...

I can't scan from my HP photosmart premium, now that i updated my Lion software. Can anybody help?

i can't scan from my HP photosmart premium, now that i updated my Lion software. Can anybody help?

http://support.apple.com/kb/HT3669 for starters.

I can't scan a document in my printer and have it open in Reader like before

can't scan a document in my printer and have it come up in the adobe acrobat reader like it did before my last update...can anyopne suggest a solution...have been on hold with adobe for 46 minutes.

Hi lostinma,
Are you scanning and then saving to PDF with your scanning software? What happens when you try to open the PDF in Reader? Do you get an error message?
Reader doesn't allow you to create PDFs, so you wouldn't be able to scan directly into Reader.
Best,
Sara

Can I FAX from a Wireless hp6700 printer

Can I FAX from a Wireless hp6700 printer? Do I need to connect it to a phone line or does it have fax software that will allow me to fax to a fax number via my home wireless network->Internet->Fax number.
Sudhir

Hi,
You need a phone cord as mentioned in its manual:
Test fax setup
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing. The test does the following:
• Tests the fax hardware
• Verifies the correct type of phone cord is connected to the printer
• Checks that the phone cord is plugged into the correct port
• Checks for a dial tone
• Checks for an active phone line
• Tests the status of your phone line connection
The printer prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Can't scan from HP 7520 Printer for iMac using Yosemite 10.10.1

We have a new iMac that is running on Yosemite 10.10.1. I am trying to get the scan from printer function to work, but the HP window on the printer didn't register the computer.
So I downloaded and installed the driver for OSX 10.10 from the HP website. The window on the 7520 now lists the computer when I click the scan function, but the scan fails, and the window says the computer is not connected.
The name on the downloaded file says it is for "Mavericks," so I thought maybe it dosen't work with Yosemite?
When I open the printer scanning settings on the iMac, it tells me that the "enable scan" function isn't working, and that I need to download the latest software from HP.
I thought I did that.
Is there a way to make this work?
Thanks....
This question was solved.
View Solution.

Welcome to HP Forums
Im happy to assist you on your issue.
Need your help if you can got to this link http://support.apple.com/kb/DL907?viewlocale=en_US&locale=en_US and download and install the HP Printer Driver 3.0. Then try again if this can fix your problem.
If the problem still there, need your help below:
1. How do you conenct your printer(USB, Wireless, LAN)?
2. Which scan application you are using (HP Scan, Image Capture)?
I work for HP.
Although I am employed by HP, I am speaking for myself and not for HP.

I just upgraded to a new iMac running OS X 10.8.2 and can't scan from by Brother MHC 7820N. Printer works. I reinstalled the scanner driver but when I try to scan, the scanner doesn't connect to the imac. Image Capture says no scanner connected.

I just upgraded to a new imac running OS X 10.8.2 and am having trouble scanning from my Brother MHC 7820N. Printer works fine but the scanner won't connect to the imac. I reinstalled the scanner driver from Brother.com but no luck. When I go to Image Capture, it says no scanner connected. Any suggestions?

You might try a third party scanner software. Printer manufacturers are terrible about keeping their products updated. I'd recommend VueScan, you can get a trial version here and if it works and you like it you can purchase it.
http://www.hamrick.com/

Can't scan from brand-new HP PSC 1600 all-in-one printer/scanner/copier

Just installed this new all-in-one, and the printer and copier work perfectly. But when I try to scan, it won't do anything. Error message says to configure a "scan destination." But the menu to do so, on the desktop, won't open at all. Just stalls and stalls. Everything else seems to work fine, so no connection problems. Anybody know how to shake this menu loose?
iMac G3, iBook G3 Mac OS X (10.3.9)

I've been using the HP psc 1210v for about a year now, and I've always been able to print, but scanning (which I do very infrequently) has always been a problem. Typically, to use the scanner, I have to remove the printer and re-install with the latest drivers from HP's (currently 7.7.2).
So, after doing this again, I was able to scan a couple of images by using the "HP Device Manager". I just double-click on "Scan Picture", which opens the "HP Scan" application, and I can choose from there how to scan; either opening in another Application or Save to File.
I'm using 10.4.6, but I know I originally scanned some images using this printer in 10.3.9. Hopefully this will continue to work!
Mac mini G4 Mac OS X (10.4.6)

Cm1312nfi mfp on 32bit windows 7 - upgraded with full solution sw and can't scan from printer

I have had a cm1312nfi mrp since 2009 that works fine but my HP Solution centre stopped giving me ink levels.
I uninstalled the printer software and downloded the current full solution sw for 32 bit windows 7 from HP. The printer works but I did not 'get' HP solution centre back and so cannot scan from the printer.
[I did download HP toolbox so I can see ink levels and can test the scan function which does work. However it does not have the ocr capabiltity which I had before and also it doesn't allow me to operate the scanner from the printer.]
Can you help me either get HP solution Centre back and functioning on my computer or else suggest some other solution to my problem?

Hi,
The HP Solution Center is a software for inkjet printers as the HP Officejet product line, not for laserjet printers as the CM1312.
You may find the Supplies status within the HPToolboxFX softwre by selecting Supplies:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/learnUseDisplay/?sp4ts.oid=35589...
Hope that helps,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Can't scan from Imac to HP printer???

Similar Messages

Maybe you are looking for