Can't scan on 5610 all-in-one

I get a message that there are no scan options. How do I correct this? 

Hey @MarthaK ,
Thank you for joining us on the HP Forums today, hope you enjoy your time with us!
I understand you are getting the error that "there are no scan options available".
Have you downloaded the full feature software or installed the full feature software from the printer CD that came with it?
Have you been able to scan before?
Are you scanning from the computer software or the printer control panel?
What Operating System are you using? Press the link to find out, in case you don't know already. http://whatsmyos.com/
Let me know the answers to all the above questions when you are able to. Have a great day!
I worked for HP.

Similar Messages

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    I have an HP5610 all in one installed on my Dell Vostro 200 with E6550 dual core processor, XP SP3 home OS. I noticed the problem when I tried to scan from the front panel of my 5610 and the orange exclamation light started blinking. The display said "No Scan Options". I ran the HP Print and Scan Doctor and it said to set the front panel scan destinations. I selected the default settings and closed the HP Direc.exe. When I opened the HP Direc.exe and looked for the panel destination that I set, I saw that they did not save. I can scan just fine using the HP software and have been doing so for many years. I now am wondering if I have had this issue all along, especially since I never remember trying to scan from the front panel of my 5610 until the other day.
    I have done just about everything the Printing and Scan Doctor told me to do. I have shut down my 5610, unplugged it for several minutes, plugged it back in, removed the all in one program and reinstalled from the HP website. What is strange...I have the 5610 software installed on a Dell 3000 Dimension I have in a home network and it works perfectly. I'm seriously thinking about moving the 5610 in the room with my Dimension 3000 and buying a (print only) printer for my Vostro 200. I can work around this but I can't stand to have something not work correctly with a very good computer. Please, no comments on my preferred operating system. I am not upgrading, and as I said, this all in one works perfectly with a PC built in 2004. And contrary to belief, I am still getting security updates on a biweekly basis from Microsoft. One day last week I got 8 in one day. Thanks all for all of your excellent help!
    Buzbo

    Hi @buzbo,
    Welcome to the HP Forums!
    I noticed that you cannot scan from your HP Officejet 5610 all in one front panel to your WIndows XP computer. I am happy to help you with your scanning concerns!
    Please see the following guides:
    A 'No Scan Options' or 'Scan settings are not set' Message Displays for HP All-in-One Printers When ....
    An 'An error occurred while communicating with scanning device' or a 'There is no computer connectio....
    Hope these guides are helpful, and have a good day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP C3180 - Can I SCAN with this All-In-One connected to base station?

    I bought a HP C3180 all in one Printer/Scanner/Copier and I have it connected to my Airport Extreme base station.
    My question is, is there any way to Scan with this via the USB connection to the Airport Base Station ? Or do I have to connect it directly to the Mac?
    Thanks for any input
    Happy 4th,
    -Rob

    Robbie:
    You will have to connect the device directly to the computer to scan. Scanning is not supported when connected to the Airport.
    I've heard several explanations as to why this is the case. Some say it is a poorly written driver by the printer manufacturers and others say it is a limitaion of the Airport. I'm not sure which is correct but bottom line is, it doesn't work.
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  • HP Officejet 5610 all in one Communication Error Message on Mac with 10.10.2

    Hi,
    I got a new MAC computer running 10.10.2 Yosemite. I own the HP 5610 Officejet all in one printer. The new computer doesn't recognize the printer or scanner. I went to my applications folder and tried to uninstall the HP software but the printer doesn't show up there. I also downloaded the 3.0 software driver and tried to install it. 
    I can print from a document without a problem but I can't scan.
    Any ideas on how to solve this/
    Thank you.

    Hey @PRLady ,
    Welcome to the HP Support Forum.  I understand that you're having scan to Mac issues with your HP Officejet 5610 All-in-One Printer.  I would like to assist you with enabling scan to Mac OS X 10.10 Yosemite.  
    My colleague @X-23 has assisted another HP printer user with essentially the same issue in another Forum post.  Click here to access troubleshooting steps that may resolve your scanning issue. 
    As HP has not released a Full Feature driver available that's directly compatible with Mac OS X 10.10 Yosemite, my colleague has outlined the steps in which you may add your printer into the Mac.  (In this type of setup you would be using the built-in HP drivers that are available through Apple).
    Please respond to this post in regards to your troubleshooting result.  Best of luck with your setup!
    E-roq
    I work on behalf of HP.
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
    Click Kudos Thumbs Up on the right to say “Thanks” for helping!

  • Installation problems Officejet 5610 All in One on Windows 8.1 64 bit

    I have a HP Officejet 5610 All-in-One printer that I have  had for a few years. It has worked well on the old computer but the computer died. I purchased a new Dell Laptop with the Windows 8.1 64 bit operating system. The printer works fine but the scanner won't work since there is no software in the computer. I went to the HP Support website and tried to down;oad the drivers/software. The download failed 6 times. i finally tried anothe computer and after 4 failures. I was able to down load all 402MB of software. I saved it to a portable USD drive and returned to the Dell. I started the install and got to the begin installation screen. Unfortunately, right after it finished extracting the files. I got a pop up dialog box with the error message "System cannot find file specified". I went to HP Support and the website said to search the Windows file and remane the file extensions on all hpoins*.dat and hpwins*.dat files to .old file extensions. Unfortunately, there aren't any and they don't have any other suggestions.
    Does anyone have any ideas? 

    Hi d-hammer,
    Welcome to the HP forums!
    I'm sorry to hear you've been having issues getting your Officejet 5610  installed on your new Windoes 8.1 computer but I'm hoping I can help you out
    On your new Win 8.1 computer do you have an anti-virus program? Anything like McAffee, Norton, BitDefender, Avast, or anything like that? If you do, it's likely that the firewall within that anti-virus program is blocking part of the install. If you have any anti-virus on your computer you'll need to disable the firewall and the real time scanning within before you try to run the installation again. If you're not sure how, contact the anti-virus company and they should be able to let you know how to do those steps.
    Let me know how that goes for your and we will go from there!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • I am trying to install HP officejet 5610 All-in-one printer.

    I am trying to install HP officejet 5610 All-in-one printer. When I go to system preferences --> print and scan --> add printer b clicking on + sign . There are no printers displayed in the pop- up window. Anyone can help?

    Hey drkafzal,
    Thanks for using Apple Support Communities.
    OS X Mavericks: Set up a printer
    http://support.apple.com/kb/PH14143
    Use this article to troubleshoot printer issues in OS X.
    Troubleshooting printer issues in OS X
    http://support.apple.com/kb/ts3147
    Have a nice day,
    Mario

  • New computer with windows 8. hp officejet 5610 all-in-one scanner worked but is now offline.

    I have a new dell computer with windows 8.  the hp officejet 5610 all-in-one seemed to be fine, and I could scan and print.  Now I can no longer scan.  charms - settings - change Pc Settings - devices shows HP Office Jet 5600 offline!
    There may have been a request to update some software which I may have allowed.  Maybe this is my problem?  How do I fix this?
    thank you
    This question was solved.
    View Solution.

    Hi,
    Please download Full Feature Softeware and Drivers from the following link and install on your Dell:
       http://h10025.www1.hp.com/ewfrf/wc/softwareCategor​y?os=4132&lc=en&cc=au&dlc=en&sw_lang=&product=4411​...
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • HP Officejet 5610 all in one "Door Open" error msg

    HP Officejet 5610 all in one printer:
    "Door Open" error msg when door is closed.    Can't print.

    Hello DSYW, 
    Please check your inbox for further instructions.
    If issue still persists after you have performed steps mentioned in you inbox, then its a printer hardware failure and printer need to be serviced.
    Please call HP Tech Support for further assistance.
    If you are in US , the toll free # is 1-800-474-6836 .
    If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • 5610 All in One Not printing after changing both cartridges

    I just changed both the color and the black cartridges on my Officejet 5610 Aii-in-one and now it won't print anything. I did the cartridge alighment and it completed it successfully as far as I can tell.

    Hello @Matthew2913,
    Welcome to the HP Support Forums!
    I would like to assist you today with resolving the print quality issue that you're experiencing since installing new cartridges in your HP Officejet 5610 All-in-One Printer. Thank you for including in your post that the alignment went through successfully. 
    At this point I would like you to run through some print quality troubleshooting steps. Can I please have you start troubleshooting by clicking here. Once the support document opens please run through step 1, step 2, step 3, and step 4. This includes any sub-steps under each of the steps listed. Please pay close attention to the 'Missing Colours' section under step 4.
    Please respond to this post with the result of your troubleshooting. Best of luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • Need CD-ROM for my HP 5610 All in One printer.

    I have misplaced or lost the CD that came with my HP 5610 All in One printer. Now using a computer that does not have the program loaded. I do have a laptop which shows the 5610 icon on it. Can this be down loaded onto a CD? 

    I have the same problem. I downloaded the recommended software and it won't finish installing; it simply quits (the process evaporates) part way through, _after_ downloading updates. I notice others reporting the same facts. Is it possible that download file is bad? Is there an ISO of the original CD on the WWW so I can just download that and burn a reliable CD? Thanks for any help. Jim

  • Need driver (*.inf) files for HP OfficeJet 5610 All-in-one

    I am setting up a print server and it needs *.inf driver files for my HP OfficeJet 5610 All-in-one printer. Where can i find them? I've installed the drivers on my PC, but they come as *.exe files that will not extract to give the *.inf files. Can anyone help?

    Hello, First I would like to say that I dont like what HP does, I dont want all your software cloging up my computer. What I want if for the hardware I have purchased from you to work the way I want to. Nothing more nothing less. Please give your customers the chance to pick the software they want and not fill up the pc with trash.
    PlanoStar You will find the x86 inf file in the Windows XP Package, it about an 68mb download, just extract EP-CDB-enu_NB.exe using Winrar.
    And ofcourse after the hours spent, with HP trolling you, you would think you are done. Think again. Microsoft will pick up the tradition with some Install x86 Medea ntprint.inf BS. to solve this problem download the files needed from here.
    It will save you hours instead of mounting AIO images and whatever.
    Ps. I have just registered with HP with the sole reason of making this post, and I would just like to say that hp support is rubbish.

  • Help with a driver to enable HP Office jet 5610 all in one printer to work with ubuntu

    trying to scan and up load to my computer, but my HP office jet 5610 all in one printer does not work with Ubuntu.. Need new driver or something.

    This is a Firefox help forum, so getting your printer working on ubuntu is beyond the scope of this forum. I would recommend something like [http://www.ubuntuforums.org/ www.ubuntuforums.org/] for help

  • What ate the best Cartridges for printing Photos in a office jet 5610 all in one?

    I have a Officejet 5610 all in one and I am having trouble printing photos. I am using the Tricolor Cartridge and the Photo cartridge with new HP paper and the photos look terrible. What am I doing wrong?

    Please provide some details of the problem - do you see banding, improper colors or ???  What program are you printing from?  What operating system?
    I would start by checking the print settings.  Select "Best" for the print quality and select the proper photo paper type.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Can't get HP 8620 all-in-one to scan to computer. Advice?

    I just bought a new printer/scanner/fax - HP 8620 all-in-one.
    I have Mac OSX 10.9.3 and the most up to date drivers/software from the HP website (april 2014).  I have connected the printer via ethernet cable to our wireless router.
    I have installed as per intructions.  When I go to HP utilities, I have been able to set up "scan to email" but not "scan to computer". Keeps saying that "scan to computer" software is not available and that I need to go to hp support website to download the latest version (which I already have).
    Have tried uninstalling and reinstalling - no help.
    Any advice?

    You can't use the scan button on the printer. You have to start the scan from OS X.
    See this:
    Mac Basics: Using a scanner
    http://support.apple.com/kb/ht4505
    Austin

  • LaserJet Pro MFP M125nw - Scan to app All-in-One Remote does not work

    Hi gurus,
    Basically I have pruchased that super-printer and I am now trying to achieve scan to my mobile devices.
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    This question was solved.
    View Solution.

    Hello,
    Can no one help ?
    Is the product description misleading ? Is the AiO app not really reasy to support this printer ?

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