Can't Scan to my pC

I have installed my new OfficeJet 6600 on my laptop wirelessly but can't get the sanning function to initiate? Everytime I chose the icon on the ALL In One Printer it states that I must set up on my PC but can get it to prompt me? Thoughts?

Hi,
You have to start from your computer first:
    Double click printer icon on desktop,
    Select Manage Scan to Computer
    Click Enable -
You can start this automatically with Windows BUT you will get an arror message if you turn on the computer BEFORE the printer.
Regards.
BH
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Similar Messages

I can't scan over wireless with my laserjet 100 color mfp m175mw - Windows 7

HP Scan software doesn't boot up and work unless printer is hooked to pc via usb. Can't seem to scan wirelessly. Normal?

Hi @juancgallardo ,
I see that you are experiencing issues scanning over the wireless network and hardwired network on Yosemite.
I would like to help you out with this issue today.
The drivers for Yosemite are installed by the Apple Updates.
Installing Your HP Printer Driver and Software for Mac OS X.
Did you add the printer as a Bonjour printer or IP Protocal?
IP Protocal won't allow you to scan, just print.
You can also download and install the HP Printer Drivers v3.0 for OS X.
If you are still having issues then check that the scanning ports on the router to make sure that they are open. You can contact the router company to check and open these ports 9220/9500/427 on the router.
If you still can't scan, connect the printer directly to the Mac with a USB cable and see if you can scan. Just to rule out a network issue.
What kind of router do you have?
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

Hp laserjet 400 mfp can't scan, i lost the installation cd

Hello,
i have a hp laserjet 400 mfp and i can't scan.
I have Windows 7 and the printer works just fine with the W7 software, but the scan option is not available, because the software installs only the printer, not the scanner.
I lost the installation cd and the installation software from hp support only install the printer , not the scanning option. Please help.
I also tried the e-mail scanning software from hp, but i don't know if it works , because i don;t know how to set the settings.
Thank you.

Hi, thank you for your answer. I tried with the full software you gave me in your link, but it was no good, because my printer is a Laserjet 4100 MFP, and the software was asking for an usb device, wich my printer is not...
I don't need the driver for the printer, i have that driver, but that driver sees the MFP like a simple printer, without scanner, so, the scanner remains usefull. I need the full software or the CD.
I don't receive an error, i just need the full software for Laserjet 4100 MFP. I didn't find it on HP's website, unfortunately and i don't have the installation CD anymore, cause i lost it....
Thank you.

HP Photosmart 5520. Can't scan to my computer

HP Photosmart 5520. I can print FROM my computer just fine, but can't scan from the printer TO my computer. Message is "Connection Error." This happens sometimes, but usually I can fix by turning everything off, disconnecting, and starting over. Today nothing works. This is getting tiresome. Printing works fine. BTW, I do not control the router & can't just turn it on and off. I am not technologically savvy; I just want the thing to work.
This question was solved.
View Solution.

Hi,
The scan to computer is disabled by default (I don't know why the software girls/guys desinged that way). On my machine, driver for Windows 8 is much better (even same exe file). Please enable it using the following steps (please note: for Windows machines)
   Double click printer icon on desktop,
   Click Manage Scan to Computer,
   Click Enable
You may want to tick the last square too.
Regards.
BH
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After the new 10.9.2 Maverick upgrade, my Photosmart C4480 3 in 1 printer can not scan and save the file to desktop or documents. You can only see the image in the print preview area. Does anyone know how to fix this or when a fix will be out?

After Aple support downloaded the new 10.9.2 Maverick upgrade on my MacBook Air, my Photosmart C4480 3 in 1 printer can not scan a document and load the file on to my desktop or document file. (You can see the doc image in the preview but it doesn't save it.) Does anyone know an Apple fix for this or when the fix will be out? After hours of trying reloading, and the usual fixes, etc. Apple told me to call HP, and HP told me they don't support Mac. It does not seem honorable of Apple to put out an upgrade and not tell people it will destroy their scanning ability, and that the only thing to do is to buy another printer/scanner.

Have you tried using Applications/Image Capture to scan.
Vuescan often works.
VueScan
VueScan FAQ

I can only scan one document at a time

I can only scan one document at a time on my scanner. Can PDF files or documents be merged together?

Your scanner software may be able to do that; not Adobe Reader.
If your scanner software cannot do that, then you'll need Acrobat or http://createpdf.acrobat.com/

How can I scan multiple pages to one file with MG 7120

My printer does not have ADF. How can I scan multiple pages to one file on my MG 7120?

Hi albabynyr,
There is a program that comes with the printer called the IJ Scan Utility that can assist you with scanning multiple pages into a single file. To scan using the IJ Scan Utility, please follow these steps:
1. Start IJ Scan Utility by going to your Start menu, then selecting All Programs, then Canon Utilities, then IJ Scan Utility (folder), then IJ Scan Utility (program).
2. In the Canon IJ Scan Utility window that opens, click SETTINGS.... in the bottom right of the window. The Settings dialog box appears.
3. Click the DOCUMENT SCAN option on the left pane of the window.
4. In the right pane of the window, locate the SELECT SOURCE field and select the DOCUMENT option.
5. Set the color mode, document size, and scanning resolution as required in the rest of the fields shown in the window. Click DOCUMENT SCAN ORIENTATION SETTINGS... to specify the orientation of the documents to be scanned.
6. In the SAVE SETTINGS section of the window, you will select the save format and location of the document you are about to scan.
a.) In the FILE NAME field, specify the name you would like to give the file. By default the filename will begin with IMG; you can remove IMG and change it to whatever you would like to name the file.
b.) In the DATA FORMAT field, use the drop-down arrow to select the PDF (Multiple Pages) option.
c.) In the SAVE IN field, please navigate to the area where you would like the file to be saved once it is scanned in. By default, the file will be saved in the DOCUMENTS folder.
7. Once all settings have been selected, click the OK button at the bottom of the SETTINGS (DOCUMENT SCAN) window. The IJ Scan Utility main screen appears.
8. Click the DOCUMENT button. Scanning starts. After a page has scanned, the screen to continue or end scanning appears. If you have more pages to scan, place the next page on the platen and click Scan. Do this each time a page has completed scanning. After the last page has been scanned, click Exit. Scanned images are saved in previously selected folder location specified in the SETTINGS... window. Click the CANCEL button to cancel scanning if needed during scanning.
Hope this helps!
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

I clicked on a link from an email that may be spam/phishing. How can I scan my mac book pro for any viruses?

I clicked on a link in an email that may be spam/phishing. How can I scan my mac book pro for viruses?

You can just download the free ClamXav and scan your entire drive - but as there are no known viruses for OS X (although there is malware - see Thomas Reed's excellent Mac Malware Guide) it's very unlikely that you have a virus.
The best source against malware is OS X itself and common sense. Don't click on links in suspicious emails and be careful of anything that wants to install something on your computer that is not from a reputable source.
Clinton

How can I scan multiple items using my HP photosmart 2610 and them be able to be in one attachment?

I have an HP photosmart 2610 4 in1. How can I scan multiple items and put them in the same attachment using e-mail? Using my laptop.

Hi @needyrhelp,
Welcome to the HP Forums!
I see that you are wondering how to scan multiple items using your HP photosmart 2610 and for them to be able to be in one attachment in your e-mail. I am happy to look into this for you!
Please see the how to scan guide for the Operating System you are using. Here is the list of how to scan guides, Scan. Select your Operating System from the list, then select How to scan with HP software, then How to scan a multi-page original text document into a single file. You will need to scan each page one at a time, and add it to the same document. The how to scan guide will show you how. After done scanning to the file, then see the link for How to attach a scan to an email.
If you do not know the Operating System you are using, please visit this website. Whatsmyos.
Hope this information is helpful, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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How can i scan multiple pages in a single file in pdf.

How can i scan multiple pages in a single file in pdf using 1536 dnf.

Hi @veerendrajain ,
I see that you would like to save multiple PDF documents into one file. I would like to help you out today.
In the HP Scan Software, select Advanced scan settings, click on the File tab and uncheck Create a separate file for each scanned image.
Hope this helps.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Can't scan with Epson Stylus DX4450

Hi everybody.
I'm trying to configure my Epson Stylus DX4450. Printing works like a charm, but scanner is not. I tried to configure it as it was suggested on various websites. I've installed sane, xsane, iscan (from http://repo.archlinux.fr/i686) also I've downloaded iscan-plugin-cx4400 from Avasys website, extracted it with rpmextract ant put the library to /usr/lib/iscan.
When I try sane-find-scanner it shows:
# sane-find-scanner will now attempt to detect your scanner. If the
# result is different from what you expected, first make sure your
# scanner is powered up and properly connected to your computer.
# No SCSI scanners found. If you expected something different, make sure that
# you have loaded a kernel SCSI driver for your SCSI adapter.
found USB scanner (vendor=0x04b8 [Language Error], product=0x083f [Language Error]) at libusb:002:010
# Your USB scanner was (probably) detected. It may or may not be supported by
# SANE. Try scanimage -L and read the backend's manpage.
# Not checking for parallel port scanners.
# Most Scanners connected to the parallel port or other proprietary ports
# can't be detected by this program.
# You may want to run this program as root to find all devices. Once you
# found the scanner devices, be sure to adjust access permissions as
# necessary.
When I try scanimage -L it's idle for about a minute and then it shows:
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
But when I try it again it shows:
device `epkowa:libusb:002:010' is a Epson flatbed scanner
Then if I try sane-find-scanner again it will show no language errors:
found USB scanner (vendor=0x04b8, product=0x083f) at libusb:002:010
xsane will check for available devices for some time, then it shows a message, that no device is available. iscan shows a message "Could not send command to scanner. Check the scanners status". Sometimes iscan will launch, but I can't scan, because it will show me the "Could not send..." error message.
Device usually turns off when I try xsane. Two times xsane launched, but Epson turned off right after it. It also turns off sometimes when I try sane-find-scanner second time or when I try to launch iscan.
I read that there can be a conflict between sane and gphoto, moved /etc/udev/rules/54-gphoto.rules and restarted udev - still didn't work.
/etc/sane.d/dll.conf:
# enable the next line if you want to allow access through the network:
net
abaton
agfafocus
apple
avision
artec
artec_eplus48u
as6e
bh
canon
canon630u
#canon_pp
cardscan
coolscan
coolscan2
#dc25
#dc210
#dc240
dell1600n_net
dmc
epjitsu
#epson
#epson2
epkowa
fujitsu
#gphoto2
genesys
gt68xx
hp
hp3900
hpsj5s
hp3500
hp4200
hp5400
hp5590
hpljm1005
hs2p
ibm
leo
lexmark
ma1509
matsushita
microtek
microtek2
mustek
#mustek_pp
mustek_usb
mustek_usb2
nec
niash
pie
pint
pixma
plustek
#plustek_pp
#pnm
qcam
ricoh
s9036
sceptre
sharp
sm3600
sm3840
snapscan
sp15c
#st400
#stv680
tamarack
teco1
teco2
teco3
#test
u12
umax
#umax_pp
umax1220u
v4l
# The following backends are not included in the sane-backends distribution
# If you want to use them, download them from their webpages and read their
# documentation
# HP OfficeJet backend homepage: http://hpoj.sf.net/
# Uncomment the following line if hpoj is installed:
#hpoj
hp_rts88xx
#hpaio
/etc/sane.d/epkowa.conf:
# epkowa.conf -- sample configuration for the EPKOWA SANE backend
# Copyright (C) 2004 Olaf Meeuwissen
# See sane-epkowa(5), sane-scsi(5) and sane-usb(5) for details.
# SCSI scanners can be configured simply by listing the path to the
# device. For example, if your system claims to have a /dev/scanner
# SCSI device, all you have to do is uncomment the following line:
#/dev/scanner
# In the interest of maintainability, most installations would have
# /dev/scanner sym-linked to the real SCSI scanner device node.
# An alternative way that works for many operating systems and is a
# little bit more generic, is to have the backend probe for your SCSI
# scanner with the following configuration command:
#scsi EPSON
# On systems with libusb, the following line is sufficient to get the
# backend to recognise your USB scanners. It presumes, however, that
# the scanner---more precisely, it's USB product ID---is known to the
# backend.
# For all USB scanners that are officially supported by this backend,
# this presumption is true. A list of such scanners can be found in
# sane-epkowa(5).
usb 0x4b8 0x83f
# For any USB scanner not known to the backend (yet), you may, at your
# own peril(!!), force the backend to recognise and use it via libusb.
# You can do so by the following configuration command:
# usb <USB vendor ID> <USB product ID>
# SEIKO EPSON's USB vendor ID is '0x04b8' (without quotes). In order
# to find the USB product ID, use lsusb(1) or, on Linux systems, peek
# at the information in /proc/bus/usb/devices.
# A sample configuration for the Perfection 1650 (GT-8200), which has
# a product ID of 0x0110, would look as follows:
#usb 0x04b8 0x0110
# When not accessing your USB scanner via libusb, you may need to use
# one of the configuration commands below or commands that are almost
# the same. These commands typically access the scanner via a kernel
# scanner module.
usb /dev/usb/scanner0
usb /dev/usbscanner0
usb /dev/uscanner0
# Linux had a scanner module until version 2.6.2. As of version 2.6.3
# libusb is your only option. Linux' scanner module can be loaded via
# the modprobe(8) command like so:
# modprobe scanner vendor=<USB vendor ID> product=<USB product ID>
# If the scanner module already knows the vendor and product IDs, you
# do not have to specify them. If you want to have this done automa-
# tically every time you boot, you can add the above line, except for
# the modprobe command itself, to your /etc/modules file.
# Although not tested with this backend, parallel port scanners should
# be usable. You can configure them as shown below, but I do not know
# much about the details. Information is welcome.
#pio 0x278
#pio 0x378
#pio 0x3BC
/etc/udev/rules.d/53-sane.rules (shortened):
# This file was automatically created based on description files (*.desc)
# by sane-desc 3.3 from sane-backends 1.0.19 on Fri Mar 7 06:29:43 2008
# udev rules file for supported USB devices
# To add a USB device, add a rule to the list below between the
# LABEL="libsane_rules_begin" and LABEL="libsane_rules_end" lines.
# To run a script when your device is plugged in, add RUN+="/path/to/script"
# to the appropriate rule.
# The following list already contains a lot of scanners. If your scanner
# isn't mentioned there, add it as explained above and mail the entry to
# the sane-devel mailing list ([email protected]).
ACTION!="add", GOTO="libsane_rules_end"
ENV{DEVTYPE}=="usb_device", GOTO="libsane_create_usb_dev"
SUBSYSTEM=="usb_device", GOTO="libsane_rules_begin"
SUBSYSTEM!="usb_device", GOTO="libsane_rules_end"
# Kernel >= 2.6.22 jumps here
LABEL="libsane_create_usb_dev"
# For Linux >= 2.6.22 without CONFIG_USB_DEVICE_CLASS=y
# If the following rule does not exist on your system yet, uncomment it
# ENV{DEVTYPE}=="usb_device", NAME="bus/usb/$env{BUSNUM}/$env{DEVNUM}", MODE="0664", OWNER="root", GROUP="root"
# Kernel < 2.6.22 jumps here
LABEL="libsane_rules_begin"
# EPSON Stylus CX4300 | EPSON Stylus CX4400 | EPSON Stylus CX5500
# EPSON Stylus CX5600 | EPSON Stylus DX4400 | Epson Stylus DX4450
ATTRS{idVendor}=="04b8", ATTRS{idProduct}=="083f", MODE="0664", GROUP="scanner", ENV{libsane_matched}="yes"
# The following rule will disable USB autosuspend for the device
ENV{libsane_matched}=="yes", RUN+="/bin/sh -c 'test -e /sys/$env{DEVPATH}/power/level && echo on > /sys/$env{DEVPATH}/power/level'"
LABEL="libsane_rules_end"
Can anyone help with this?

Almost solved.
First I've copied files extracted from iscan-plugin-cx4400.rpm from /usr/lib/iscan to /usr/lib/sane. Didn't work.
Then I've checked version of iscan with yaourt and it appeared that aur have newer version than the one from archlinux.fr repo. I've built it, moved epkowa.conf.pacsave to epkowa.conf and it worked once.
sane-find-scanner output was the same, with language errors, but scanimage -L showed that it found my scanner (don't have the exact output - it was different than before). xsane still didn't found the device but I managed to preview and scan to file printer test page with iscan.
When I tried it for the second time, sane-find-scanner output was the same, but scanimage -L didn't recognised the scanner. iscan didn't work. Tried to restart the device - still the same.
Tried to turn off the scanner, restart udev, start scanner again. Didn't work.

Can't scan from Lexmark multifunction printer - firewall issue?

Hi there!
I got a Lexmark printer/scanner combo which used to work fine on my arch install. However, its mobo died, so now I'm back at another install which refuses to scan. Scanning is done through the browser via a java applet residing on the printer's webserver. The applet does start (so it's not a java issue), but refuses to receive data from the scanner. Within the printer's web interface, it reads
If using Windows XP, the Windows XP personal firewall must be disabled before using Scan to PC profiles.
, so I'm assuming it might be a firewall issue. Lexmark's website provides the following advice:
The following two command lines will open the port 5353 for incoming and outgoing connections:
iptables -I INPUT -p udp -m udp --sport 5353 -j ACCEPT
iptables -I OUTPUT -p udp -m udp --dport 5353 -j ACCEPT
NOTE: These steps will work on most distributions configured with IPTABLES. There is no common command to make these rules persistent.
As I don't know anything about IP tables, I've simply copied these commands (as root, obviously). Still, I can't scan.
So, my questions are:
1. Has anybody else ever come across an issue like this?
2. I don't even know for sure, whether this is a firewall issue - What iptabled magic would I need to temporarily disable the firewall to check?
3. I tried checking my rules by "iptables -L". How can I tell "iptables -L" to specify the ports it is working on (as I did in the commands copied from lexmark's website)?
Best wishes,
Rufus

Hi Bob
I believe so. We put the install disc into this mac back when we bought it to set up the printer. I'm assuming the scanning drivers were there as well since it's a multifunctional printer/scanner/fax wireless printer.
We've tried it both ways. If I press the button scan on the printer, it reads can't find computer (or something like that). When we go thru the HP icon on my computer screen and choose scan to computer, it does nothing.
We don't scan that often. So the few times when we ran into this problem, we just did something else (like take a pic from our iPhone and email the pic...kinda stupid but did the trick.
But I want to have the function of the scanner available. So that's why I'm here asking...thought others had this issue and had a solution.

Can't scan from Imac to HP printer???

I'm running an Imac with 10.5.6 and wi-fi to my HP 'All-In-One' printer. Everything works great except I can't scan. Some time ago HP support told me to connect to the HP with an ethernet cable when scanning and that worked, but no longer. Spent 3 hrs on the phone with a senior HP tech, new downloads, etc, but no go. Also tried hooking up to HP with an USB cable, didn't work either. He suggested might have a problem with my Mac 'tween files' and speak to Apple. Spent two hrs with them on the phone trying everything. No go. Any ideas?

My friend had the same exact problem. The HP all-in-one printer he had wouldn't work properly when trying to connect via wifi.
He was on the phone with HP and got the run around. Eventually he found that the only way to really use the HP all-in-one was to connect to USB.
Oh and that problem of failure after wifi to USB, he had to delete and readd the printer to the mac again.
Sorry if this is not the best answer but it is all too familar.

Can't Scan from HP Officejet 7580

Can't scan from my HP Officejet 7580. Use to work just fine, and I have not changed anything I can think of that would affect it. Now I get message "Unexpected Internal Error Has Occurred". I did all the suggested solutions...checked all connections, reinstalled software, rebooted, disconnected/reconnected, and also verified Ditigal Imaging Monitor is active. Nothing helps.
Thanks for your help. Also I think I am suppoed to be abel to scan from Photosmart, but don't see a scan option. Thanks for your suggestions on this also.

Is the 7580 connected via network? USB?
Which OS?
Does the error message indicate the following?
An unexpected internal error has occurred. Click OK to close the program, and then try one of the following:
- Restart the program.
- Restart the PC and then try again.
- Reinstall the Photo & Imaging Software and try again.
Try this: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-65961-4&lc=en&dlc=en&cc=us&...

I can't scan with my HP Photosmart Plus B210a, I get a "Failed to open a session on the device" message everytime I attempt to scan to the computer. I'm using the most current driver off the HP website for Mac OSX Lion 10.7

I can't scan to my computer with my HP Photosmart Plus B2010a, I get a "Failed to open a session on the device" message everytime. I'm using the most current driver for OS X Lion 10.7 off the HP website.

I get the same "Failed to open a session on the device" message with Apple Image Capture as I do with the HP Utility software.

How can I scan from my HP printer to e-mail on my Chromebook?

How can I scan from my HP printer to my Chromebook?

Hello ermingarde,
I understand you would like to scan from your HP Printer to your Chromebook. I would love to be able to help you with this, but require a little more information:
1. What is the exact model number of your Chromebook? Click the link to find out:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00033108&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...
I will watch for your reply.
Thanks in advance,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Can't Scan to my pC

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