Can't scan with HP Officejet 6500A Plus to Mac 10.9.3?

We have HP Office jet 6500a Plus and it says no computer connected.  How do I scan to my Mac 10.9.3?
Thanks.

Hi,
Be sure to run Software Update first, then scan using Image Capture, Preview or Printers & Scanners:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967506&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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    HP Linux Imaging and Printing System (ver. 3.14.10)
    Dependency/Version Check Utility ver. 15.1
    Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
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    b. GENERALDEP - General Dependencies (required both at compile and run time)
    c. COMPILEDEP - Compile time Dependencies
    d. [All are run-time checks]
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    Status Types:
    OK
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    INCOMPAT - Incompatible dependency-version or Plugin-version
    warning: arch distro is not found in AUTH_TYPES
    warning: unknown- version is not supported. Using unknown-0 versions dependencies to verify and install...
    | SYSTEM INFO |
    Kernel: 3.17.4-1-ARCH #1 SMP PREEMPT Fri Nov 21 21:14:42 CET 2014 GNU/Linux
    Host: arch
    Proc: 3.17.4-1-ARCH #1 SMP PREEMPT Fri Nov 21 21:14:42 CET 2014 GNU/Linux
    Distribution: unknown
    Bitness: 64 bit
    | HPLIP CONFIGURATION |
    HPLIP-Version: HPLIP 3.14.10
    HPLIP-Home: /usr/share/hplip
    warning: HPLIP-Installation: Auto installation is not supported for unknown distro version
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    [dirs]
    home=/usr/share/hplip
    run=/var/run
    ppd=/usr/share/ppd/HP
    ppdbase=/usr/share/ppd
    doc=/usr/share/doc/hplip-3.14.10
    html=/usr/share/doc/hplip-3.14.10
    icon=/usr/share/applications
    cupsbackend=/usr/lib/cups/backend
    cupsfilter=/usr/lib/cups/filter
    drv=/usr/share/cups/drv/hp
    bin=/usr/bin
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    network-build=yes
    libusb01-build=no
    pp-build=yes
    gui-build=yes
    scanner-build=yes
    fax-build=yes
    dbus-build=yes
    cups11-build=no
    doc-build=yes
    shadow-build=no
    hpijs-install=yes
    foomatic-drv-install=yes
    foomatic-ppd-install=yes
    foomatic-rip-hplip-install=no
    hpcups-install=yes
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    cups-ppd-install=yes
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    | External Dependencies |
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    gs Ghostscript REQUIRED 7.05 9.15 OK -
    network Network-wget OPTIONAL - 1.16 OK -
    scanimage Shell-Scanning OPTIONAL 1.0 1.0.24 OK -
    avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
    dbus DBus REQUIRED - 1.8.10 OK -
    cups CUPS REQUIRED 1.1 2.0.1 OK 'CUPS Scheduler is running'
    xsane SANE-GUI OPTIONAL 0.9 0.999 OK -
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    libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
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    libtool Build-tools REQUIRED - 2.4.2 OK -
    make GNU-Build-tools REQUIRED 3.0 4.1 OK -
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    pcardext PhotoCard-Extension REQUIRED - 3.14.10 OK -
    hpmudext IO-Extension REQUIRED - 3.14.10 OK -
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    /^Cerror: User exit
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    local/gnome-python 2.28.1-9
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    local/libftdi 1.2-1
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    local/pygtksourceview2 2.10.1-5
    Python bindings for gtksourceview2
    local/pyorbit 2.24.0-5
    Python bindings for ORBit2
    local/pyqt4-common 4.11.3-1
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    local/python-atspi 2.12.0-1
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    local/python-bsddb 6.0.1-3
    Python interface for BerkeleyDB
    local/python-cairo 1.10.0-4
    Python bindings for the cairo graphics library
    local/python-dbus 1.2.0-4
    Python 3.3 bindings for DBUS
    local/python-dbus-common 1.2.0-4
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    Python 3 bindings for GObject
    local/python-pyqt4 4.11.3-1
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    local/python-reportlab 3.1.8-1
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    local/python-setuptools 1:7.0-1
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    local/python-xdg 0.25-2
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    Last edited by CaptainKirk (2014-12-05 12:23:09)

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    So then what happened was it was all fine then the next day when we want to print something the computer says the printer is offline. I go on the HP ePrintCenter website and it says not connected. I print out a wireless network report page and it says not connected. After I printed that test page, I guess it woke up the printer enough or something as it then connected to the router and printed fine as well as showed up as connected on the ePrintCenter website. So all was good. Then the next day the printer goes to sleep and again it shows as disconnected.
    Should it not be staying connected in sleep mode? How will the printer know something is being sent to it and that it should wake up if it is not staying connected?
    Any suggestions of what I should change with the settings? I suppose I could try setting the IP settings as static on the printer itself but I shouldn't need to as I set it to static on the router. When it finally does reconnect it does always keep the same IP. If that is what is required I guess I could do that but then what is the point in having an automatic setting if it doesn't work? I would rather have this issue fixed that have to do a work around for it.
    Thanks in advance!

    Hi,
    The printer should stay connected to your wireless network after the printer enters the sleep mode.
    This is not an expected behavior.
    I believe such an issue may be caused due to a signal quality or any conflict as too many broadcust on the same channel.
    Please try the following steps in order to better understand the issue:
    Follow the Wireless Setup Wizard if your printer currently disconnected
    Enter the Setup menu.
    Enter the Network menu.
    Click Wireless.
    Click Wireless Test Report.
    What is the signal quality provided by the report and what channel used to broadcast by your router?
    If you may scan and attach the report, it may help to better understand any possible cause.
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

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