Can't scroll up or down in flash player

I'm trying to run webkinz.com for my kids on their new netbook.  webkinz runs in ad
obe flash player.  flashplayer opens and you can navigate whatever fits on the screen however you can't
scroll up or down to view all other information.  there is no toolbar and no scroll bar.
the PC has 1GB RAM and 1.6Ghz so it meets system requirements.

This is most likely a display setting issue. My kid has an Asus netbook and streams YouTube videos all day and night on it (it seems like she does anyway).
With the display set at the default (something like 768 X 420) she had nothing but problems with anything she did online. Once we "max'd it out" to 1024 X 680 (or thereabouts, she won't let me have it right now so I can see for myself) she was able  to do more, like scroll around and find other videos she wanted to watch.
Unfortunately at the lower resolution, the video takes the whole screen and while in the video window, scrolling is turned off.

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