Can't see my files in itunes

Running iTunes on Windows 7.
iTunes could see all my podcasts and albums, but when looking on Explorer (files window, not browser), it said Folder Empty.
Apple recommended holding Shift at iTunes startup, and selecting Create New Library.  I did that, now the iTunes folders do appear correctly in Explorer window, but of course, no music or podcasts are there.
All the original files are definitely there, because Carbonite has them, and has them in the original directory.
So the problem is, I can't see them.  They are there, but not visible.
I've checked to see if the iTunes files are marked as Hidden, but they aren't.  I tried checking Hidden and then unchecking, just to see.  No effect.
What I have now is a directory that is :
Users/(name)/My Music/iTunes1 (the original one was just iTunes)
I have deleted nothing.  I can access the music and podcasts if I go to Start and type the name of a song or podcast.  Then it will play via Windows Media Player.  This means the files are there and intact.  Just can't see them.  And I want to see them so I can copy them to my iPod and MP3 players.

Welcome to the Apple Community.
I assume you taken the step of restarting the laptop.
Have you checked your security software is allowing access for iTunes, which security software are you using.

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  • ITunes Crashes and/or Can't see my files when iTunes is open

    Any and all help is very much appreciated!
    I recently updated my operating system to Snow Leopard (10.6.3) and my iTunes to 10.0 and now whenever I open iTunes it either automatically crashes or I can't see any of my files in the iTunes window whether I'm viewing it in list view, cover flow or grid. I am able to play my music I just can't see it. I've tried deleting old libraries, deleting and reinstalling iTunes, etc.
    Below is the error message I've been getting.
    Process: iTunes [1432]
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier: com.apple.iTunes
    Version: 10.0 (10.0)
    Build Info: iTunes-10006701~1
    Code Type: X86 (Native)
    Parent Process: launchd [188]
    Date/Time: 2010-09-24 08:42:09.872 -0500
    OS Version: Mac OS X 10.6.3 (10D575)
    Report Version: 6
    Interval Since Last Report: 21090 sec
    Crashes Since Last Report: 6
    Per-App Interval Since Last Report: 4118 sec
    Per-App Crashes Since Last Report: 4
    Anonymous UUID: 300E8F2A-B0C6-4DBD-9C49-6AA79AB0A13C
    Exception Type: EXCBADACCESS (SIGBUS)
    Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.apple.iTunes 0x001461ee 0x1000 + 1331694
    1 com.apple.iTunes 0x0017d016 0x1000 + 1556502
    2 com.apple.iTunes 0x0063837d 0x1000 + 6517629
    3 com.apple.iTunes 0x000c3167 0x1000 + 794983
    4 com.apple.iTunes 0x000bd5ac 0x1000 + 771500
    5 com.apple.HIToolbox 0x9365a0a9 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
    6 com.apple.HIToolbox 0x93659370 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    7 com.apple.HIToolbox 0x9367bb55 SendEventToEventTarget + 52
    8 com.apple.HIToolbox 0x936c9e46 HIView::Click(OpaqueEventRef*) + 480
    9 com.apple.HIToolbox 0x936c9c13 HandleClickAsHIView(OpaqueWindowPtr*, OpaqueEventRef*) + 151
    10 com.apple.HIToolbox 0x936c84f0 HandleWindowClick(OpaqueWindowPtr*, Point, short, unsigned long, OpaqueEventRef*) + 491
    11 com.apple.HIToolbox 0x936c7ff3 HandleMouseEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 786
    12 com.apple.HIToolbox 0x936c78fe StandardWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 93
    13 com.apple.HIToolbox 0x9365a0a9 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
    14 com.apple.HIToolbox 0x93659370 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    15 com.apple.HIToolbox 0x9367bb55 SendEventToEventTarget + 52
    16 com.apple.HIToolbox 0x9368d63b ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1257
    17 com.apple.HIToolbox 0x9365a4fa DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
    18 com.apple.HIToolbox 0x93659370 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    19 com.apple.HIToolbox 0x9367bb55 SendEventToEventTarget + 52
    20 com.apple.iTunes 0x001269c6 0x1000 + 1202630
    21 com.apple.HIToolbox 0x9365a0a9 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
    22 com.apple.HIToolbox 0x93659370 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    23 com.apple.HIToolbox 0x936591cf SendEventToEventTargetWithOptions + 58
    24 com.apple.HIToolbox 0x9368dd10 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3006
    25 com.apple.HIToolbox 0x9365a4fa DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
    26 com.apple.HIToolbox 0x93659370 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    27 com.apple.HIToolbox 0x9367bb55 SendEventToEventTarget + 52
    28 com.apple.HIToolbox 0x93804df7 ToolboxEventDispatcher + 86
    29 com.apple.HIToolbox 0x93804f2f RunApplicationEventLoop + 243
    30 com.apple.iTunes 0x00126888 0x1000 + 1202312
    31 com.apple.iTunes 0x00126796 0x1000 + 1202070
    32 com.apple.iTunes 0x0000bdfc 0x1000 + 44540
    33 com.apple.iTunes 0x00004027 0x1000 + 12327
    34 com.apple.iTunes 0x00002fb6 0x1000 + 8118
    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x95ebdb42 kevent + 10
    1 libSystem.B.dylib 0x95ebe25c dispatch_mgrinvoke + 215
    2 libSystem.B.dylib 0x95ebd719 dispatch_queueinvoke + 163
    3 libSystem.B.dylib 0x95ebd4be dispatch_workerthread2 + 240
    4 libSystem.B.dylib 0x95ebcf41 pthreadwqthread + 390
    5 libSystem.B.dylib 0x95ebcd86 start_wqthread + 30
    Thread 2:
    0 libSystem.B.dylib 0x95e972fa machmsgtrap + 10
    1 libSystem.B.dylib 0x95e97a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x9242700f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x924260f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x9242c034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0000b379 0x1000 + 41849
    6 libSystem.B.dylib 0x95ec4a19 pthreadstart + 345
    7 libSystem.B.dylib 0x95ec489e thread_start + 34
    Thread 3:
    0 libSystem.B.dylib 0x95ec5262 _semwaitsignal + 10
    1 libSystem.B.dylib 0x95ec4f1e pthread_condwait + 1191
    2 libSystem.B.dylib 0x95ec6bb8 pthreadcondwait$UNIX2003 + 73
    3 com.apple.iTunes 0x0000b288 0x1000 + 41608
    4 com.apple.iTunes 0x0002137b 0x1000 + 131963
    5 libSystem.B.dylib 0x95ec4a19 pthreadstart + 345
    6 libSystem.B.dylib 0x95ec489e thread_start + 34
    Thread 4:
    0 libSystem.B.dylib 0x95eb6286 select$DARWIN_EXTSN + 10
    1 com.apple.CoreFoundation 0x9246682d __CFSocketManager + 1085
    2 libSystem.B.dylib 0x95ec4a19 pthreadstart + 345
    3 libSystem.B.dylib 0x95ec489e thread_start + 34
    Thread 5:
    0 libSystem.B.dylib 0x95e972fa machmsgtrap + 10
    1 libSystem.B.dylib 0x95e97a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x9242700f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x924260f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x9242c034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0000b379 0x1000 + 41849
    6 libSystem.B.dylib 0x95ec4a19 pthreadstart + 345
    7 libSystem.B.dylib 0x95ec489e thread_start + 34
    Thread 6:
    0 libSystem.B.dylib 0x95ebcbd2 _workqkernreturn + 10
    1 libSystem.B.dylib 0x95ebd168 pthreadwqthread + 941
    2 libSystem.B.dylib 0x95ebcd86 start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0xbfffda38 ebx: 0xbfffda38 ecx: 0x00e70111 edx: 0xffffffff
    edi: 0x00000000 esi: 0x00000000 ebp: 0xbfffda58 esp: 0xbfffda10
    ss: 0x0000001f efl: 0x00010282 eip: 0x001461ee cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x00000000
    Binary Images:
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    0xe90000 - 0xe95ff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
    0xe9b000 - 0xf24fe7 com.apple.iTunes.iPodUpdater 9.2 (9.2) <E86BC753-1CD8-FA93-84D3-B06B8D3637BC> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
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    0x136d000 - 0x138aff7 +libgnsdk_musicid.1.7.1.dylib 1.7.1 (compatibility 1.7.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.7.1.dylib
    0x1397000 - 0x1454feb +libgnsdk_sdkmanager.1.7.1.dylib 1.7.1 (compatibility 1.7.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.7.1.dylib
    0x1468000 - 0x14a2fff +libgnsdk_submit.1.7.1.dylib 1.7.1 (compatibility 1.7.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.7.1.dylib
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    0x98565000 - 0x98587fef com.apple.DirectoryService.Framework 3.6 (621.3) <05FFDBDB-F16B-8AC0-DB42-986965FCBD95> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    0x9858b000 - 0x985c9ff7 com.apple.CoreMedia 0.484.5 (484.5) <35725D22-4549-5568-8E8C-62E0AD0E90F7> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
    0x985e3000 - 0x985edffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <EC0E69C8-A121-70E8-43CF-E6FC4C7779EC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x985ee000 - 0x9862cff7 com.apple.QuickLookFramework 2.2 (327.4) <88A59C42-A200-FCB6-23EC-E848D0E14963> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
    0x98661000 - 0x98662ff7 com.apple.audio.units.AudioUnit 1.6.3 (1.6.3) <959DFFAE-A06B-7FF6-B713-B2076893EBBD> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
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    USB Device: iPod, 0x05ac (Apple Inc.), 0x1209, 0x26200000
    USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
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    Welcome to Discussions, mollyib
    (1) Unless you get better suggestions here and have compelling reason for not doing so,
    update to the latest version (10.6.4) using the Combo Updater as follows:
    Disconnect all your iPods and other AV peripherals and then restart your Mac.
    Then use your Mac's Disk Utility to repair permissions.
    Now download and install the Mac OS X v10.6.4 Update (Combo):
      http://support.apple.com/kb/DL1048
    Immediately after the restart that completes the update, repair permisssions again.
    Then test whether your problem persists.
    (2) If you still have problems, reinstall iTunes 10. Use Software > Update... or this weblink:
      http://www.apple.com/itunes/download/
    Repair permissions when the update is finished. Then test again.
    (3) If your problem only occurs when you have iPod connected, see if anything here helps:
      http://support.apple.com/kb/TS3219
    Message was edited by: EZ Jim
    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.4); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.4)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod touch 4.1

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