Can't set up FiOS Mobile Remote app for iPad

I was able to register the FiOS Mobile Remote app for iPad with my login and password but I'm not able to set it up.
I follow the instructions to
click Menu
click Widgets
click FiOS Mobile Remote
I get the following error message:
Mobile Remote
Network Error
Unable to process your request at this time.
Please try again.
If the broblem continues, please try restarting your Set-Top Box
I've turned off the power to the cable twice but still get the same message.
How can I get the app working?

I installed my new DVRs last night and tried to reactive the Mobile Remote app, but got the same error. I wonder if they're having issue with the app (so it's probably not just you).

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Unable to use FiOS Mobile Remote App on Samsung Galaxy Tab 2

I'm one of the holdout Blackberry customers who Verizon doesn't recognize as wanting apps anymore. I finally broke down and bought an Android tablet device when I saw the FiOS Mobile Remote App and recognized it as an easy solution for controling my multiple HD STBs in my "Man Cave". Unfortunately, the app has been completely useless.
The app loads fine. I'm able to register each HD STB with the app, however doing anything more than the initial set-up for the remote function results in a crash. Every time I attempt to use it, I get the message "Unfortunately, FiOS Remote has stopped." I will occassionally see the attempted connection displayed on the corner of my TV screen.
All other functions of the app work, including the DVR function.
I've reported this failure for months, using the handy little report button below the crash message. No response.
I've commented on this topic in threads from other users with the same problem. No response.
I've posted to the comments section of the Google Play store. No response.
Please, would someone from Verizon acknowledge this problem exists? My best theory so far is that my tablet device is not on a Verizon data plan (WiFi only), so therefore Verizon isn't interested in supporting it (or this loyal customer).
Device is Samsung Galaxy Tab 2, 7.0, running Android 4.0.4. All FiOs STBs replaced with latest generation.

I am sorry to hear about the troubles you are having with the app. We try to make the app as compatible with all devices as possible. The full list of devices the mobile remote is compatible with is https://www22.verizon.com/OnDemand/unprotected/AboutFlexView.aspx . You may find there may be devices that do work with it that re not on the list, but these are all verified working devices with the app. Since yours doesn't appear to be on the list, we can not gaurantee it will work. Submitting all the feedback has gotten word back to Verizon about the troubles you are having. You can also submit this to the Verizon Idea Exchange. Please search on the idea exchange and cast your vote. There may be another member who made the same suggestion. If not, please add a new idea so your fellow community members can comment and vote on your suggestion. http://forums.verizon.com/t5/Verizon-Idea-Exchange/ct-p/ideaexchange . The Verizon Idea Exchange is there for you to submit your ideas and suggestions to Verizon so that we can consider them as we innovate our products and services.
Anthony_VZ
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Remote app for iPad Wont show songs but iPhone Will

Hi All
I have a Strange problem with airport Express and airtunes
From my iPad 4.2.1 running Remote app for iPad if i search for an artist, like Gary Moore, it shows the artist name, but when i Press the name it doesnt display the songs with this artist, it says no songs found.
But if i use the same app on both my iPhone 4 and my iPod touch, and do the same search and Press the artist name, it shows All the songs that i have with this artist
Both the iPad and the iPhone connects to the same airtunes library, on the same machine with iTunes 10.1?
Does anybody have any ideas of what is wrong
I have tried to reinstall the app on the iPad, but that diednt work, i have tried to delete the library on the iPad with no luck
Aby help would be apreciated
Sincerely
Carsten Larsen
mac mini Mac OS X (10.6.3)

I know this is an old question, but I had the same problem and found the solution somewhere else and thought I'd post it here as this thread comes up when googling for the answer.
It appears as though any songs without an "Album" don't appear. In iTunes select all songs without an album, right click and select "Get Info" and give them an Album name (e.g. "Unknown" or "Singles"). This might also apply to songs without other tags.

Widgets not showing up on TV screen - esp FIOS Mobile Remote app

When I press Wdigets on my remote - the tool bar appears on top of the tv screen. However, when scrolling through, some of the Widgets appear w/ blank information.
I want to install the FIOS mobile tv remote and that widget also does not appear to be in my options.
Should I reset my box? How can I fix?
Jessica

Hi Jessica,
The FiOS mobile remote widget is located inside the main FiOS TV widget menu. This should be the first screen you see up top when you hit the Widgets button on your remote. Once you hit OK, go down to 'Featured' and you should see the mobile remote widget on the right. If you are still having trouble with the widgets screen displaying blank information, you can reset your box in one of two ways. You can unplug it from the power for 30 seconds, or if the power cord is difficult to get to, hit menu on the FiOS remote, go down to 'Customer Support' then to 'In-Home Agent' then 'Reboot Set-Top Box', hitting OK here will have your box cycle through. Then try the Widgets again, if you are still having trouble feel free to PM me.
--James
--James
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

FiOS Mobile v2.3 for iPad

Why does the Device ID in the FIOS Mobile v2.3 app settings change every time the iPad is erased to factory defaults and reconfigured as new using Settings, General, Reset, Erase All Contents and Settings and then the FiOS Mobile App is reinstalled from the App Store. This app uses the Device ID for Flex View authorizations and there is a limit of 5 devices per account, (all STB's plus 4 other devices including computers and mobile devices). There is a limit of two device deauthorizations per calendar year and also a limit of two deauthorizations and reauthorizations of the same device per calendar year. If I erase the iPad and reinstall this app the same iPad will be considered as a new device and will no longer be authorized for Flex View. If I run out of deauthorizations the app becomes useless until the next calendar year. What should I do if this happens as a result of erasing the device to factory defaults and then reinstalling it. The iPad also has a UDID listed in iTunes which does not change at all even if the device is reset but iOS 7 no longer allows apps to use the UDID to identify the device.

I installed my new DVRs last night and tried to reactive the Mobile Remote app, but got the same error. I wonder if they're having issue with the app (so it's probably not just you).

Apple TV 2 - Remote app for iPad

I've got an Apple TV 2 and an iPad running iOS 4.2.1. Apple TV is wired to my router via ethernet, iPad is connected to the same router via Wifi. Home Sharing is turned on all around.
What I really want is the ability to view and control all of my media on my Apple TV via the Remote app WITHOUT having to turn on my TV. Right now I can't do that. What am I doing wrong???
I've installed (and reinstalled) the Remote app. When I run it, I can see both the Apple TV and my iTunes library on my iMac. When I open the Apple TV on the iPad, I only get a generic page that says "Access iTunes libraries on Apple TV" - BUT I can't see any media. I can open the "gestures" menu and can use the drag to navigate option to control the Apple TV.
I can also access my iTunes library on my iMac to control the music there. But that doesn't do my any good with the Apple TV.
What am I doing wrong??? I've looked through the forms here but can't find the answer.

You certainly can use Remote to control the ATV without turning the tv on as that is exactly what I do when I just want to listen to music, streamed from iTunes vis the ATV to my receiver. I simply open up Remote which connects to the Apple TV, showing my shared library on the left. From here I can chose any music to play and it plays via the ATV. I don't need to use AirPlay.

Can you set a .mov file to loop for ipad?

Spent now hours trying to get clips to loop when viewed on a ipad... it shows fine in explorer or on my Mac but on the ipad it will not autoplay or loop
Tried this
<video src="http://linktovideo.mov" width="576" height="576" controls="controls" autoplay="autoplay" loop = "loop" qtnext1="goto0" controller="false" kioskmode="true"></video>
But does not work for me any ideas or is it just not possible?

From : Safari HTML5 Audio and Video Guide
Warning: To prevent unsolicited downloads over cellular networks at the user’s expense, embedded media cannot be played automatically in Safari on iOS—the user always initiates playback. A controller is automatically supplied on iPhone or iPod touch once playback in initiated, but for iPad you must either set the controls attribute or provide a controller using JavaScript.
Read this too : Preparing Your Web Content for iPad
Here's what you can do : HTML5 Video
Here's an advanced way of showing movies : Culture Club - Movies

How can I install an adobe flash player app for iPad?

I work for healthcare business and some of our health education requires to have adobe flash player. I can't go thru the lesson every time I attempt to open the site it's reply is my iPad2 don't support the system. Is there an app for adobe flash player for iPad?

There is no Flash Player for the iPad. There never was and never will be because Apple doesn't permit it. But Adobe has also changed its mind and no longer distributes Flash for ANY tablet. You're out of luck.

If we upgrade to a Professional Edition DPS license can we create an unlimited number of Single edition apps for iPad, iPhone and Android devices?

I work for a organisation based in Sydney and we have a team license for creative cloud (single edition).
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At the moment we can only create apps for the iPad platform. If we upgrade to a Professional Edition DPS license can we create an unlimited number of Single edition apps for iPad, iPhone and Android devices?
We do not need multi-folio apps as we are not a publishing company.

Thanks Neil
I sent an email yesterday and am awaiting a reply. Here is my email for reference.
Matt
I work for a large organisation based in Sydney and we have a team license for creative cloud (single edition).
We have been producing single folio apps for the iPad through Indesign and the App builder. We now want to produce apps for iPhone, iPad and Android devices.
If we upgrade to a Professional Edition DPS license can we create an unlimited number of apps for iPad, iPhone and Android devices?
We are not a publishing company so we will produce a small number of the apps. If you could get back to me with a solution and approx price that would be great.
Thanks for your time
Regards,
Matt

Anyone knows simple, easy to use, design apps for iPad ?

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Auto cad maybe too complicated.
Can anyone tell me what good design apps for iPads but as ease of use as the "numbers" ? Thx.

Here is their list of compatible apps and I do not see ibooks on it.
http://airturn.com/ipad-apps/apps/ipad-apps

Remote App on iPad connects but drops after about 20 mins. Need to turn off wait about 1 minute then turn on wifi on iMac before it can reconnect. Need some help please.

Remote App on iPad connects but drops after about 20 mins. Need to turn off wait about 1 minute, then turn on wifi on iMac before it can reconnect. Need some help please.
Already gone through troubleshooting guide a zillion times. Thanks.

This worked for me... A little time consuming but once you get rolling it goes GREAT... Thanks....
I got my artwork and saved it to my Desktop
Opened up Microsoft Paint and clicked on "File" and "Open" and found it to get it on the screen to resize it
Clicked "resize" and a box for changing it opened up
Checked the box "Pixels" and "Unchecked maintain aspect ratio"
Set Horizontal for 640 and Vertical for 480
Clicked on "OK" and went back to "File" and did a "Save As" and chose JPEG Picture
It came up "File Already Existed" and clicked "OK" (really did not care about the original artwork I found because wrong size)
Went to iTunes and on the movie right clicked on "Get Info", clicked on "Details", then "Artwork"
Go to the little box on the top left that shows your old artwork and click on it to get the little blue border to appear around it and hit "Delete" to make it gone
Click on "Add Artwork" and find it where you put the one from above on your Desktop and hit "Open" and OK and your new artwork is now there and all good.
Sounds like a lot of steps to follow but after around 5 or so you will fly through it. This worked perfect on my iPhone 6 Plus and I have artwork on my Home Videos now.

Unable to use Fios Mobile Remote with Droid phone

I go through mobile remote registration and i keep getting a message that says "sms error unable to process your request at this moment, please ry again. If the problem continues, please try restarting your set-top box ". I have rebooted and tried tech support and have been unable to resolve the concern. Has anyone had this similar issue resolved? Thank you.
Solved!
Go to Solution.

Hey jsolis, did the mobile remote work for you before check if the STB is getting an ip address if its not then unplug the power cord and unscrew the coax cable for 10secs rescrew the coax cable then plug the power cord back in after the reset try it again. If that does not work then delete the app on the phone and download it again.
Ron
Verizon Telecom
Fiber Solution Center
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FiOS Mobile Remote for Android

I already called tech support and troubleshooted it but as a warning for Galaxy Nexus users... FiOS Mobile remote does not work with Android 4.2. app tries to log in but says username and password are incorrect even if using correct credentials.

I have the same issue on my Nexus 7. I sent an email to the address posted here. We'll see if anything happens.

Recently updated the the apple tv remote app for my iPhone4. Now can no longer turn on the apple tv "box" on/off using iPhone app. Only thing that shows on iP screen is music library. Home Sharing is on. Any help appreciated.

Recently updated the the apple tv remote app for my iPhone4. Now can no longer turn on the apple tv "box" on/off using iPhone app as I used to do before the update. Only thing that shows on iPhone screen is music library. Home Sharing is on. Any help appreciated. Sorry if this is not exactly the right place to post this!

One clue: I have found a reliable way to solve the problem when it happens.
In my network, I have the main Airport Extreme (Gen 1) which is connected to my router, which distributes IP addresses to my internal subnet. The other two AEs (one Gen 4, one Gen 5) are set to extend the network.
When I get this problem with an AppleTV 2 that can "see" my library, but when I try to open it, it says it couldn't find the library, it seems to have to do with a change in which Airport Extreme it's talking to.
If I restart the main Airport Extreme from the Airport Utility, effectively restarting the entire wireless network, then when the network resumes, every AppleTV 2 is happy again.
Unfortuntely, the problem does seem to recur - but I'm wondering if it's because temporary interference leads an AppleTV 2 to try to connect to a different AE, and somehow that's mucking with the Home Sharing. Remember, internet access (Trailers, Store, Netflix) have no issues. Purely Home Sharing.
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FIOS mobile remote dvr manager doesnt work on my tablet

Can anyone explain to me why the fios mobile remote DVR manager won't work on my Nexus 10, claiming that my user ID or password isn't recognized when I know its the correct username and password? The remote control part works just fine, and I'm on my in home wifi as provided by my verizon supplied router. My Galaxy Nexus has no problem at all with a mobile remote and DVR manager. It seems to me, that if the thing more or less works you should at least be able to login regardless of which Android platform I'm running it on.

You might want to contact the developers of the application directly for your question. You can also try the Verizon Residential Forum http://forum.verizon.com to ask the other users of the DVR manager.

Can't set up FiOS Mobile Remote app for iPad

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