Can't sync iPhone because new iTunes install is not 64 Bit.

The error message is: "this iphone cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64-bit version of itunes.".
I've browsed a few forum posts, but this is a brand new computer, and I'm shocked that the itunes installation doesn't work.
steps:
1. I'm downloading itunes64Setup.exe, and running the installation.
2. I plug in my iPhone. I get the message. "this iphone cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64-bit version of itunes.".
How is this possible? it's a brand new installation? It starts by trying to install the files into C:\program files (x86)\itunes, not C:\program files\itunes, but when I run the installation, I see files in both locations.
How do I fix this?

Yeah, I have the same problem. Supposedly you access devices by clicking on the little iPhone icon - except there is no little icon when my iPhone and/or iPad are connected:
View your iOS device by clicking on the iOS device icon in the upper-left corner.

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