Can't sync music video I purchased on iTunes to my iPhone

Hi - hopefully someone can help since i have already dedicated far too much time to trying to work this out! I bought a video on iTunes which will not sync to my iPhone. i have recently updated the software and the setting is on 'sync all' so cant see why it isn't working. i have also tried to manually 'drag and drop' the file onto my iPhone and that wont work either. is there a problem with the licensing rules of this particular music video (it's elton john; Your Song (Red Piano Show) [Live In Las Vegas]) or do i just need to adjust a setting somewhere? To be honest I meant to download the song and not the video but am now determined to work out why it wont work! please help. thanks in advance

I have the same problem.  Going on for over a month.  Itunes keeps giving me emails to check info unrelated to this problem.  They gave me a credit and told me to re download.  I erased the purchased movies and bought them again.  Same problem.  This mac plays them fine, but I can't get them onto my ipad and iphone.  Other movies, no problem.  Just bought another movie at random.  Same problem.
This mac is only a few months old.  The ipad is an ipad2.  The iphone is the iphone 4.  All are up to date on their software.  I have restored both the iphone and the ipad.  same problem.  the Genius bar says it is an itunes problem, and they can't help.
My family has five Macbook pros (or whatever the new equivilent is), four iphone 4, two ipad 2 and one ipad1.  Never had this problem before.
Hey, anyone from Apple listening!!!!!!!!!!!!!!!!!!!!!!

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