Can't sync to Outlook 2003 Calendar

Question

As of today, I cannot get information from my BlackBerrycalendar into Microsoft Outlook.  This is new:  for the last year it was not a problem.
I have a Curve 8300 series phone (Verizon) PIN 302AC62.  My operating system is Windows XPProfessional, and the application in question is Microsoft Office 2003, SmallBusiness Edition.
Yesterday, I downloaded and installed Blackberry Desktopsoftware v. 5.0.  After completing the installationand connecting the device, the software told me that there was new devicesoftware available, which I let it install. As far as I can tell, the phone works fine.  It was a long download late at night, but asI recall I was able to synchronize my data with Outlook.
Today, Microsoft Word was unable to load properly (this hadbeen a recurrent problem), so I did a complete uninstall and reinstall ofOffice 2003, including the deletion of all Outlook address book and calendarinformation.
I have >1400 addresses on my handheld, and >3600calendar entries in the device default calendar (but until now I have had nosynchronization problems).  Afterreinstalling Office, I configured the Blackberry software to do a one-waytransfer of data from the device to Outlook. The address data synced just fine, but the calendar data recognized onlyabout 12 out of 3600 records (all records are still on the device).
After trying multiple times and going through some of thereader forums on your Web site, the only change I could come up with was thatnow when I try to synchronize, the program does not seem to recognize ANYcalendar entries on the device.
Thinking that the desktop software v. 5.0 might either bebuggy or not backward-compatible with my device, I uninstalled it and did afresh install of v. 4.7.0.37 from your Web site.  The problem persists.  It is a huge problem for me.
This issue is on my home computer.  I will see what happens with my officecomputer tomorrow.
Thanks!

Answer 1

Don't worry about taking up my time. If I didn't have it, I wouldn't be here on the computer trying to help. You are talking about a contacts folder in Outlook 2003? The address book is when you click on sending a new mail and then click on the To: Am I correct? I think you should try and export your pst file and then try opening the new file in Outlook and see if that will correct things. You might need to go to the Microsoft site to get help in how to import the file. I am using Outlook 2010 and cannot remember the exact commands that would help you. I cannot remember if it is under Tools or somewhere else for you to export the file. It could be under File, then Export if 2003. After you save that file, then go to file and open, and then navigate to the new file and see if that opens a new Outlook pst file for you. You can then try and sync with the new one and see if that works. I hope that helps, but trying to remember all of the commands can be difficult. I teach Microsoft Office and having to remember all of the new ones can be difficult enough!