Can't uninstall or install RIM Desktop Software

I had the desktop manager on my PC (Vista) and went through the steps outlined in the help areas of this website to uninstall it. Now that I have deleted the files from my registry I get this error:
Could not open key: HKEY_LOCAL_MACHINE_\Software\Microsoft\CurrentVersion\Uninstall\Blackberry_{EE59E38D-687D-4BBB-89CD-20EA7AEF1EF1E0}. Verify that you have sufficient access to that key, or contact your support personnel.
When I try to re-install it...
Help?

Hi and Welcome to the Forums!
I can't specifically tell what you've tried and not tried, so I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can't uninstall or install any Blackberry software?

I just loaded in my disk for the Blackberry User Tools, and therefore it installed the Desktop Manager, Device Manager and the Media Manager. Since this, I uninstalled Roxio Media because I didn't want the program, and now nothing works.
When I try to open Device Manager, nothing happens. My Blackberry Media Manager has gone completely, and I cannot uninstall the Blackberry Desktop Software 5.0.1 ... I really want to get rid of it and install a new version because it isn't working.
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Hi and Welcome to the Forums!
I can't specifically tell what you've tried and not tried, so I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

System Requirements in Installing Blackberry Desktop Software..

Hi there..
Can anyone tell me the system requirement for installing Blackberry Desktop Software such as RAM, Processors, etc?
I really appreciate your help.. Thanks a lot.
Best regards
Solved!
Go to Solution.

you can find them here - http://uk.blackberry.com/services/desktop/system_requirements.jsp

Error 1402 Installing Blackberry Desktop Software on Windows7

When i try to install blackberry desktop software 6.0.2 on my windows 7 computer i get the following error:
Error 1402.Could not open key:
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Go to Solution.

You can solve this by running regedit and browsing to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components"
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Click on the Owner tab and select "Administrators" in the listbox, enable the checkmark box called "Replace owner on subcontainers and objects" and press "Apply".
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Now you need to repeat the process for the second set of numbers which will be located inside the first key when you spin open it's arrow.
Hope this helps. I had the error popup on 2 different keysets. The third time I installed the software I had no errors.
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Can't uninstall or install a program on my laptop

Can't uninstall or install a program on my laptop: User account control popup and the yes option is deactivated

Hi,
Are you logged in as Administrator user?
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From your screen image, it would appear that the file did not download correctly, or has some other error within it. Did you try again? Where, exactly, are you downloading from?
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Knowledge Base Updates
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Can´t even install BlackBerry Desktop Software

I tried to install it with the CD that came with my phone but th link is kind of dead. I downloaded Desktop Software 6 but the same error keeps coming up:
Error 1935.An error ocurred during the installation of assambly component
{97F81AF1-0E47-DC99-A01F-C8B3B9A1E18E}.
HRESULT: 0x80070002.
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Hi,
I have exactly the same problem and several other users are in the same situation.
I tried many operation without success. My PC is running under Windows 7.
I think that the problem is due to the installation of Microsoft Visual C++ 2008. It's impossible to install this component. When I try to install Microsoft Visual C++ 2008 to part, i get the same message. I downloaded this component from the microsoft website, but unable to install it.
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Windows Installer Error when I attempt to install BlackBerry Desktop Software XP Pro

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Windows ® Installer. V 3.01.4000.1823
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Install Options
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Equivalent of /l* <LogFile>
Update Options
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Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
Any ideas?

Hi,
Please answer my questions as well as JClarks, OK?
I cannot see that there is a error code associated with it.
this is the base error KB that references the .msi files.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04995&sliceId=SAL_Pub...
Specify the following
PC, OS (if vista 32 or 64 bit) (specify service packs)
Version of Desktop software installed
Version of USB drivers you installed with the Desktop software
Thanks,
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Hi, I get the following message when trying to install the BB Desktop Software (6.01):
Windows ® Installer. V 4.5.6001.22159
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Consult the Windows ® Installer SDK for additional documentation on thecommand line syntax.
Copyright © Microsoft Corporation. All rights reserved.Portions of this software are based in part on the work of the Independent JPEG Group.
I've installed Windows Installer 4.5, but this does not resolve the problem, and I still get the same message. I'm running Windows XP SP3 (with all updates).
I've been struggling for some time now to get this installed successfully, but each time I get the same information block. Could you pse assist me asap?
Thx!

Hey Hanekor,
Welcome to the BlackBerry Support Community Forums.
That's quite the error you're receiving
First disable all start-up items in MSCONFIG. Go to start>run and type in msconfig
Disable all under start-up items. Then restart the computer.
Once back up try to install Desktop Software again.
-ViciousFerret
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Can't uninstall or install RIM Desktop Software

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