Can't update iPod after having run iPod Updater

I brought an iPod video (30Gb) a few weeks ago. I ran the iPod updater yesterday as prompted but now every time I connect my it to my G5 iMac iTunes will get as far as showing the progress bar of the first track to be transfered but then come up with an error message saying "The iPod "Name" cannot be updated. An unknown error occured (-208). I've tried using the iPod Updater to wipe the iPod and replace everything on there, but after that I just got same message. I even tried reinstalling iTunes, even though I'm running the latest version.
Apple, if this isn't sorted soon I'll be demanding a refund, because your update has made my product almost unusable.
Also, why on earth is there not a tech support phone number?!
iPod video (30Gb)   Mac OS X (10.4.4)   iTunes 6.0.2 (23), iPod Updater 2006-01-10.app

5{ms that something is not right with your iTunes library. Try this http://docs.info.apple.com/article.html?artnum=61031
Nikki
If you still need to call Apple, the phone number is available at the bottom of the page in the "Contact Us" link.

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