Can't upload pictures to Windows 7

I had no problem with XP, but Win 7 must be different.  It does not recognize the BB. Only that the device is connected and that it's working properly. But I can't seem to get to the media card to access the pictures.
I'm not a sophisticated user so the tech talk will probably go over my head. Unless of course there is a basic solution to the problem.  Like operator error or RTFM.  Thanks in advance.

HI JBThugg,
Re-launch Organizer and then click File >> Catalog >> Select your current catalog and then try Repair and Optimize.
Once done with these operations, close and re-launch the application and check if the photos which were failing to import earlier, are not present in the catalog. Now try importing a bunch, not all, photos from your travel directory. See if the import succeeds after this operation.
If you do mind creating a new catalog for your travel photos and want to get them imported in your current catalog, try these steps.
Else the suggestion Surendra posted should work for you as well.
Please let me know the result
Thanks
andaleeb

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