Can't upload serial file for Orgchart

Hi,
I was trying to open the http://sapnkd:50000/OrgChart/manager.jsp page inorder to applly the serial key and I am getting
Error: Application error occurred during the request processing.
  Error occurred in invoking event "contextInitialized()" on listener class com.sun.faces.config.ConfigureListener.
  SAP Technology Troubleshooting Guide
Details: WebApplicationException log ID is [00505691005A004A00000003000013E0
But I was able to apply the key for SuccessionPlanning. I followed the instructions as suggested in the guide like enableing relative URLS but still getting the same message.
Please advice us.
Thanks
Pradeep.G

Hi , I found the belwo information in default trace log.
I could see that all components of Nakisa are showing Green and started in the portal. Please advice.
#2.0 #2011 08 12 09:57:32:920#0-400#Error#com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl#
com.sap.ASJ.web.000137##Nakisa/OrgChart#00505691005A006600000002000013E0#7528850000000004#Nakisa/OrgChart#com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl#J2EE_GST_NKD#0##04D76990C4EB11E09BB500000072E192#04d76990c4eb11e09bb500000072e192#04d76990c4eb11e09bb500000072e192#0#Thread[HTTP Worker [@1351286997],5,Dedicated_Application_Thread]#Plain##
Cannot process an HTTP request to servlet [org.apache.jsp.manager_jsp] in [OrgChart] web application.
For more details on the problem please check traces searching by logId: 00505691005A006600000000000013E0#
#2.0 #2011 08 12 09:57:32:921#0-400#Error#com.sap.engine.services.servlets_jsp.ISE500#
com.sap.ASJ.web.000500##Nakisa/OrgChart#00505691005A006600000003000013E0#7528850000000004#Nakisa/OrgChart#com.sap.engine.services.servlets_jsp.ISE500#J2EE_GST_NKD#0##04D76990C4EB11E09BB500000072E192#04d76990c4eb11e09bb500000072e192#04d76990c4eb11e09bb500000072e192#0#Thread[HTTP Worker [@1351286997],5,Dedicated_Application_Thread]#Plain##
500 Internal Server Error is returned for HTTP request [http://sapnkd.carmeusesap01.com:50000/OrgChart/manager.jsp]:
  component [org.apache.jsp.manager_jsp],
  web module [OrgChart],
  application [Nakisa/OrgChart],
  DC name [Nakisa/OrgChart],
  CSN component[],
  problem categorization [com.sap.ASJ.web.000137],
  internal categorization [-631873009].
[EXCEPTION]
com.sun.faces.config.ConfigurationException: CONFIGURATION FAILED! DTD factory class org.apache.xerces.impl.dv.dtd.DTDDVFactoryImpl does not extend from DTDDVFactory.
     at com.sun.faces.config.ConfigManager.initialize(ConfigManager.java:213)
     at com.sun.faces.config.ConfigureListener.contextInitialized(ConfigureListener.java:196)
     at com.sap.engine.services.servlets_jsp.server.application.WebEvents.contextInitialized(WebEvents.java:87)
     at com.sap.engine.services.servlets_jsp.server.deploy.ApplicationThreadInitializer.run(ApplicationThreadInitializer.java:265)
     at com.sap.engine.services.deploy.server.utils.concurrent.impl.CleanRunnable.run(CleanRunnable.java:56)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:182)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:299)
Caused by: org.apache.xerces.impl.dv.DVFactoryException: DTD factory class org.apache.xerces.impl.dv.dtd.DTDDVFactoryImpl does not extend from DTDDVFactory.
     at org.apache.xerces.impl.dv.DTDDVFactory.getInstance(Unknown Source)
     at org.apache.xerces.impl.dv.DTDDVFactory.getInstance(Unknown Source)
     at org.apache.xerces.impl.xs.opti.SchemaParsingConfig.<init>(Unknown Source)
     at org.apache.xerces.impl.xs.opti.SchemaParsingConfig.<init>(Unknown Source)
     at org.apache.xerces.impl.xs.traversers.XSDHandler.<init>(Unknown Source)
     at org.apache.xerces.impl.xs.traversers.XSDHandler.<init>(Unknown Source)
     at org.apache.xerces.impl.xs.XMLSchemaLoader.<init>(Unknown Source)
     at org.apache.xerces.impl.xs.XMLSchemaLoader.<init>(Unknown Source)
     at org.apache.xerces.impl.xs.XMLSchemaValidator.<init>(Unknown Source)
     at org.apache.xerces.jaxp.validation.XMLSchemaValidatorComponentManager.<init>(Unknown Source)
     at org.apache.xerces.jaxp.validation.ValidatorHandlerImpl.<init>(Unknown Source)
     at org.apache.xerces.jaxp.validation.AbstractXMLSchema.newValidatorHandler(Unknown Source)
     at org.apache.xerces.jaxp.DocumentBuilderImpl.<init>(Unknown Source)
     at org.apache.xerces.jaxp.DocumentBuilderFactoryImpl.newDocumentBuilder(Unknown Source)
     at com.sun.faces.config.ConfigManager$ParseTask.getBuilderForSchema(ConfigManager.java:501)
     at com.sun.faces.config.ConfigManager$ParseTask.getDocument(ConfigManager.java:433)
     at com.sun.faces.config.ConfigManager$ParseTask.call(ConfigManager.java:394)
     at com.sun.faces.config.ConfigManager$ParseTask.call(ConfigManager.java:351)
     at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
     at java.util.concurrent.FutureTask.run(FutureTask.java:138)
     at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
     at java.lang.Thread.run(Thread.java:679)
Thanks
Pradeep.G

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