Can't view pictures or video'ss

Hello fellow palmers riddle me this?? I have a treo 750 unlocked smartphone and I am unable to view pictures sent to me aswell as video clips. My provider is T-mobile and they told me there is a firmware issue that can be fixed with updating the ROM? does any body know what the heck there talking about. please help
Post relates to: Treo 750 (Rogers)

AT&T had an update that updates the OS to Windows Mobile 6. This update was released for about one year but discontinued. Unsure what update T-Mobile is talking about but this one comes to my mind. Also keep in mind that T-Mobile is doing upgrades to their network and this might be the cause of any disruption you are seeing. Here is a thread talking about another issue that is unrelated to yours but that T-Mobile is upgrading there network.
http://forums.t-mobile.com/tmbl/board/message?board.id=General&message.id=5184 & http://forums.t-mobile.com/tmbl/board/message?board.id=08&message.id=1625

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